How to file a complaint about care →

No fines or payment denials in the published 3-year window.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.69, RN 0.46, weekend 3.24.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.69 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 2/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Limited Liability company

Showing 20 of 22 parties CMS has on file for this facility; 2 are not displayed. The full list is in the CMS Ownership dataset.

Other facilities in the same chain

CMS lists this facility under the chain Heritage Hall — 15 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• Heritage Hall Grundy — Grundy, VA · overall 5/5
• Heritage Hall King George — King George, VA · overall 2/5
• Heritage Hall Lexington — East Lexington, VA · overall 4/5
• Heritage Hall Wise — Wise, VA · overall 4/5
• Heritage Hall-Blackstone — Blackstone, VA · overall 4/5
• Heritage Hall-Leesburg — Leesburg, VA · overall 5/5
• Heritage Hall-Rich Creek — Rich Creek, VA · overall 4/5
• South Roanoke Nursing and Rehabilitation — Roanoke, VA · overall 3/5

Listed by state, then facility name — not a ranking. Showing 8 of the 14 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
• "Can you show me an example care plan, and how are families included when it's created and updated?"
• "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
• "Who completes resident assessments here, and how do you check them for accuracy?"
• "How do you coordinate and monitor care for residents who receive dialysis?"
• "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"

Also worth asking anywhere

• "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 47% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 22 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Front Royal →