Shenandoah Valley Westminster Canterbury

Name: Shenandoah Valley Westminster Canterbury
Address: 300 WESTMINSTER CANTERBURY DR, Winchester, VA, 22603, US
Telephone: 5406650156

300 Westminster Canterbury Dr, Winchester, VA 22603 · Frederick County · 51 certified beds · avg 44 residents/day · certified since Jan 14, 1987

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.47

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (22)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 1, 2026	F · Potential for harm, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
May 1, 2026	F · Potential for harm, facility-wide	The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
May 1, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 23, 2023	F · Potential for harm, facility-wide	The facility did not designate a qualified infection preventionist — a trained person responsible for running the infection prevention and control program.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not provide safe and appropriate pain management for a resident who needed it.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Mar 23, 2023	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 23, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Sep 23, 2021	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 23, 2021	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Sep 23, 2021	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Sep 23, 2021	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Sep 23, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Sep 23, 2021	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Sep 23, 2021	D · Potential for harm, one-off	The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (12 → 3).

Year	Citations	Worst severity that year
2021	7	E
2023	12	F
2026	3	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.47	3.67	3.95	top 3% in Virginia; top 2% in the U.S.
Registered Nurse hours	0.72	0.66	0.69	top 21% in Virginia; top 35% in the U.S.
Weekend total nurse staffing	5.89	3.21	3.50	top 3% in Virginia; top 2% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.37	0.46	0.48	top 41% in Virginia; bottom 46% in the U.S.
Total nursing staff turnover (%)	25.0	48.1	45.8	top 6% in Virginia; top 7% in the U.S.
RN turnover (%)	40.0	48.2	42.9	top 34% in Virginia; top 46% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.65, RN 0.63, weekend 5.14. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Heishmann, Andrew	Individual	Corporate Director	NOT APPLICABLE	02/13/2024
Heishmann, Andrew	Individual	Operational/Managerial Control	NOT APPLICABLE	02/13/2024
Heishmann, Andrew	Individual	ADP of the SNF	NOT APPLICABLE	02/13/2024
Patterson, Paige	Individual	Operational/Managerial Control	NOT APPLICABLE	07/29/2022
Patterson, Paige	Individual	ADP of the SNF	NOT APPLICABLE	07/29/2022
Shiley, Gloria	Individual	Corporate Officer	NOT APPLICABLE	01/01/2008
Shiley, Gloria	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2008
Shiley, Gloria	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2008
Thomas, Michelle	Individual	Corporate Director	NOT APPLICABLE	03/21/2005
Thomas, Michelle	Individual	Operational/Managerial Control	NOT APPLICABLE	03/21/2005
Thomas, Michelle	Individual	ADP of the SNF	NOT APPLICABLE	03/21/2005
Wernecke, Duane	Individual	Corporate Officer	NOT APPLICABLE	07/03/2012
Wernecke, Duane	Individual	Operational/Managerial Control	NOT APPLICABLE	07/03/2012
Wernecke, Duane	Individual	ADP of the SNF	NOT APPLICABLE	07/03/2012

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How many hours a day is a registered nurse physically in the building, including weekends?"
"How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who is your infection preventionist, and what training do they have?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Winchester Health & Rehabilitation	0.5 mi	Winchester, VA	★☆☆☆☆	1/5
The Village at Orchard Ridge	1.9 mi	Winchester, VA	★★★★★	4/5
Evergreen Health and Rehabilitation Center	2.3 mi	Winchester, VA	★★☆☆☆	2/5
Rose Hill Health and Rehab	11.2 mi	Berryville, VA	★☆☆☆☆	2/5
Heritage Hall Front Royal	17.8 mi	Front Royal, VA	★★★★★	5/5
Willow Tree Healthcare Center	18.2 mi	Charles Town, WV	★★★☆☆	3/5
Shenandoah Center	18.7 mi	Charles Town, WV	★★☆☆☆	2/5
Lynn Care Center	18.9 mi	Front Royal, VA	★★☆☆☆	1/5	abuse
Care Haven Center	19.9 mi	Martinsburg, WV	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Winchester →

Facility data as of CMS processing date 2026-08-01. CCN 495165.

The Care File

Visit checklist — Shenandoah Valley Westminster Canterbury

300 Westminster Canterbury Dr, Winchester, VA 22603 · 5406650156

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who is your infection preventionist, and what training do they have?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495165 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)