Good Shepherd Services LTD

Name: Good Shepherd Services LTD
Address: 607 Bronson Rd, Seymour, WI, 54165, US
Telephone: 9208336856

607 Bronson Rd, Seymour, WI 54165 · Outagamie County · 50 certified beds · avg 29 residents/day · certified since Jan 1, 1994

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.40

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Apr 21, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 21, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Mar 20, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Mar 20, 2026	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
May 29, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 29, 2025	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
May 29, 2025	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
May 29, 2025	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 29, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
May 29, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 29, 2025	C · Minimal risk, facility-wide	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.
Apr 11, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Apr 19, 2023	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Apr 19, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 7).

Year	Citations	Worst severity that year
2023	2	D
2024	1	D
2025	7	E
2026	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.40	4.29	3.95	top 13% in Wisconsin; top 8% in the U.S.
Registered Nurse hours	0.90	1.01	0.69	bottom 47% in Wisconsin; top 21% in the U.S.
Weekend total nurse staffing	4.50	3.84	3.50	top 22% in Wisconsin; top 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.61	0.68	0.48	bottom 47% in Wisconsin; top 22% in the U.S.
Total nursing staff turnover (%)	52.9	46.9	45.8	bottom 30% in Wisconsin; bottom 30% in the U.S.
RN turnover (%)	63.6	39.7	42.9	bottom 13% in Wisconsin; bottom 17% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.48, RN 0.75, weekend 3.73. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Gilliam, Dawn	Individual	Corporate Director	NOT APPLICABLE	03/16/2025
Gilliam, Dawn	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2006
Hartig, Donald	Individual	Operational/Managerial Control	NOT APPLICABLE	11/22/2021
Hartig, Donald	Individual	ADP of the SNF	NOT APPLICABLE	04/16/2025
Katch, Jean	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/31/2024
Katch, Jean	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Katch, Jean	Individual	Operational/Managerial Control	NOT APPLICABLE	12/31/2024
McClone, Karla	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2024
McClone, Karla	Individual	Corporate Director	NOT APPLICABLE	04/01/2024
McClone, Karla	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2024
Piehl, Cayla	Individual	Operational/Managerial Control	NOT APPLICABLE	01/29/2024
Piehl, Cayla	Individual	ADP of the SNF	NOT APPLICABLE	01/29/2024
Rickert, Lisa	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2022
Rickert, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/01/2022
Rickert, Lisa	Individual	Corporate Officer	NOT APPLICABLE	04/01/2022
Rickert, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2022
Schroeder, Todd	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/31/2024
Schroeder, Todd	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Schroeder, Todd	Individual	Corporate Officer	NOT APPLICABLE	12/31/2024
Schroeder, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	12/31/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you explain health changes and treatment options to residents and their families?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Anna John Resident Centered Care Community	7.9 mi	Oneida, WI	★★★★★	4/5
Woodside Lutheran Home	12.5 mi	Green Bay, WI	★★★★★	5/5
Rennes Health and Rehab Center-De Pere	12.9 mi	De Pere, WI	★★★★★	5/5
Green Bay Health Services	12.9 mi	Green Bay, WI	★★☆☆☆	3/5
Serenity Spring Senior Living at Green Bay	13.3 mi	Green Bay, WI	★★★★★	4/5
Odd Fellow Home	15.2 mi	Green Bay, WI	★★☆☆☆	2/5
Rennes Health and Rehab Center-Appleton	16.4 mi	Appleton, WI	★★★★★	5/5
Edenbrook of Appleton North	16.5 mi	Appleton, WI	★★☆☆☆	2/5
Little Chute Health Services	17.0 mi	Little Chute, WI	★☆☆☆☆	1/5
St Paul Elder Services, INC	17.7 mi	Kaukauna, WI	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Seymour →

Facility data as of CMS processing date 2026-08-01. CCN 525509.

The Care File

Visit checklist — Good Shepherd Services LTD

607 Bronson Rd, Seymour, WI 54165 · 9208336856

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525509 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)