Grand Lake Villa
103 Har-Ber Road, Grove, OK 74344 · Delaware County · 100 certified beds · avg 66 residents/day · certified since Jan 7, 1992
Abuse citation flag (CMS)
Part of chain: MARSH POINTE MANAGEMENT (6 facilities, chain avg rating 2.5★)
The abuse flag means inspectors cited this facility for abuse that caused harm to a resident within the past year, or potential for harm in each of the last two years. Source: CMS.
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★☆☆☆☆1/5 · CMS overall rating: 2/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Apr 29, 2026 · F-0600
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jun 6, 2026 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Apr 29, 2026 · F-0607
The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Why it matters: Without working prevention policies, mistreatment is more likely to happen and less likely to be caught.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jun 6, 2026 (Deficient, Provider has date of correction)
▲ Immediate jeopardy, one-off · Apr 29, 2026 · F-0610
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do.
Why it matters: When allegations aren't investigated, harm to residents can continue unchecked.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Jun 6, 2026 (Deficient, Provider has date of correction)
All citations in the current public record (15)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 29, 2026 | ▲ J · Immediate jeopardy, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
| Apr 29, 2026 | ▲ J · Immediate jeopardy, one-off | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. |
| Apr 29, 2026 | ▲ J · Immediate jeopardy, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. |
| Apr 29, 2026 | F · Potential for harm, facility-wide | The facility did not give all staff the required training on its quality improvement program — the internal system for finding problems and making care better. |
| Apr 29, 2026 | E · Potential for harm, repeated | The facility did not properly inform residents or their representatives about arbitration agreements — contracts that give up the right to sue in court — including their right to refuse to sign. |
| Apr 29, 2026 | E · Potential for harm, repeated | The facility did not provide a neutral and fair arbitration process. Arbitration is a way of settling disputes outside of court, and if it's used, the facility must agree with the resident on a neutral arbitrator and a convenient location. |
| Apr 29, 2026 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Apr 29, 2026 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Apr 29, 2026 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jun 13, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Jul 8, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| May 5, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 5, 2023 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| May 5, 2023 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| May 5, 2023 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | E |
| 2024 | 1 | 0 | D |
| 2025 | 1 | 0 | D |
| 2026 | 9 | 3 | J ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $32,576.
| Date | Type | Amount / length |
|---|---|---|
| Apr 29, 2026 | Fine | $32,576 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Oklahoma avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.39 | 4.58 | 3.95 | top 14% in Oklahoma; top 8% in the U.S. |
| Registered Nurse hours | 0.86 | 0.41 | 0.69 | top 3% in Oklahoma; top 23% in the U.S. |
| Weekend total nurse staffing | 4.97 | 4.16 | 3.50 | top 14% in Oklahoma; top 7% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.65 | 0.28 | 0.48 | top 4% in Oklahoma; top 19% in the U.S. |
| Total nursing staff turnover (%) | 40.6 | 55.5 | 45.8 | top 14% in Oklahoma; top 38% in the U.S. |
| RN turnover (%) | 30.8 | 53.6 | 42.9 | top 19% in Oklahoma; top 30% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.12, RN 0.66, weekend 3.80. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Brogdon, Connie | Individual | 5% or Greater Indirect Ownership Interest | 65% | 07/30/2020 |
| Oklahoma Financial LLC | Organization | 5% or Greater Direct Ownership Interest | 35% | 07/30/2020 |
| Oklahoma Operating LLC | Organization | 5% or Greater Direct Ownership Interest | 65% | 07/30/2020 |
| Brogdon, Christopher | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/29/2011 |
| Brogdon, Christopher | Individual | Corporate Officer | NOT APPLICABLE | 07/29/2011 |
| Brogdon, Christopher | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/29/2011 |
| Brogdon, Christopher | Individual | ADP of the SNF | NOT APPLICABLE | 07/29/2011 |
| Brogdon, Connie | Individual | ADP of the SNF | NOT APPLICABLE | 07/30/2020 |
| Marsh Pointe Management LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/01/2014 |
| Marsh Pointe Management LLC | Organization | ADP of the SNF | NOT APPLICABLE | 05/20/2025 |
| Nichols, Cheryl | Individual | Corporate Officer | NOT APPLICABLE | 04/06/2016 |
| Nichols, Cheryl | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/20/2024 |
| Nichols, Cheryl | Individual | ADP of the SNF | NOT APPLICABLE | 04/06/2016 |
| Oklahoma Financial LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/30/2020 |
| Oklahoma Operating LLC | Organization | ADP of the SNF | NOT APPLICABLE | 07/30/2020 |
| Tidwell, Richard | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/09/2018 |
| Tidwell, Richard | Individual | ADP of the SNF | NOT APPLICABLE | 08/09/2018 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "How do frontline staff report care problems, and how does your quality improvement program act on them?"
- "Is signing an arbitration agreement required for admission, and can we refuse it without affecting my family member's care?"
- "Does your admission agreement include an arbitration clause, and is signing it optional?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Betty Ann Nursing Center | 0.1 mi | Grove, OK | ★☆☆☆☆ | 1/5 | |
| Grove Nursing Center | 0.9 mi | Grove, OK | ★★★☆☆ | 3/5 | |
| Monroe Manor | 10.6 mi | Jay, OK | ★★☆☆☆ | 2/5 | |
| Maple Healthcare and Rehab | 12.4 mi | Fairland, OK | ★★☆☆☆ | 3/5 | |
| McDonald County Living Center | 19.0 mi | Anderson, MO | ★★★★☆ | 4/5 | |
| Seneca Nursing | 20.0 mi | Seneca, MO | ★☆☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 375116.