Good Shepherd Services LTD

607 Bronson Rd, Seymour, WI 54165 (opens Google Maps) · Outagamie County · (920) 833-6856· 50 certified beds · avg 29 residents/day · certified since Jan 1, 1994 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

4/5

Health inspection rating (on-site)

inspected May 29, 2025

Serious findings on record

Fines, last 3 years

5.40

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.

Apr 21, 2026D · Potential for more than minimal harm, isolated
The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint F-0609
Apr 21, 2026D · Potential for more than minimal harm, isolated
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint F-0610
Mar 20, 2026D · Potential for more than minimal harm, isolated
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint F-0600

View all 14 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Apr 21, 2026	D · Potential for more than minimal harm, isolated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609
Apr 21, 2026	D · Potential for more than minimal harm, isolated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610
Mar 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint · F-0600
Mar 20, 2026	D · Potential for more than minimal harm, isolated	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint · F-0602
May 29, 2025	E · Potential for more than minimal harm, pattern	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880
May 29, 2025	D · Potential for more than minimal harm, isolated	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand. · F-0552
May 29, 2025	D · Potential for more than minimal harm, isolated	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628
May 29, 2025	D · Potential for more than minimal harm, isolated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657
May 29, 2025	D · Potential for more than minimal harm, isolated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689
May 29, 2025	D · Potential for more than minimal harm, isolated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695
May 29, 2025	C · Potential for minimal harm, widespread	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. · F-0868
Apr 11, 2024	D · Potential for more than minimal harm, isolated	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690
Apr 19, 2023	D · Potential for more than minimal harm, isolated	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · F-0610
Apr 19, 2023	D · Potential for more than minimal harm, isolated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 7).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2023

2024

2025

2026

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2023	2	D
2024	1	D
2025	7	E
2026	4	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityWisconsin averageU.S. average

Total nurse staffing (hours per resident per day)

5.40

4.29

3.95

Registered Nurse hours

0.90

1.01

0.69

Weekend total nurse staffing

4.50

3.84

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.40	4.29	3.95	top 13% in Wisconsin; top 8% in the U.S.
Registered Nurse hours	0.90	1.01	0.69	bottom 47% in Wisconsin; top 21% in the U.S.
Weekend total nurse staffing	4.50	3.84	3.50	top 22% in Wisconsin; top 12% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.61	0.68	0.48	bottom 47% in Wisconsin; top 22% in the U.S.
Total nursing staff turnover (%)	52.9	46.9	45.8	bottom 30% in Wisconsin; bottom 30% in the U.S.
RN turnover (%)	63.6	39.7	42.9	bottom 13% in Wisconsin; bottom 17% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.48, RN 0.75, weekend 3.73.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.48 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Good Shepherd Services LTD. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Gilliam, Dawn	Individual	Corporate Director	NOT APPLICABLE	03/16/2025
Gilliam, Dawn	Individual	ADP of the SNF	NOT APPLICABLE	11/01/2006
Hartig, Donald	Individual	Operational/Managerial Control	NOT APPLICABLE	11/22/2021
Hartig, Donald	Individual	ADP of the SNF	NOT APPLICABLE	04/16/2025
Katch, Jean	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/31/2024
Katch, Jean	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Katch, Jean	Individual	Operational/Managerial Control	NOT APPLICABLE	12/31/2024
McClone, Karla	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2024
McClone, Karla	Individual	Corporate Director	NOT APPLICABLE	04/01/2024
McClone, Karla	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2024
Piehl, Cayla	Individual	Operational/Managerial Control	NOT APPLICABLE	01/29/2024
Piehl, Cayla	Individual	ADP of the SNF	NOT APPLICABLE	01/29/2024
Rickert, Lisa	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2022
Rickert, Lisa	Individual	Corporate Director	NOT APPLICABLE	04/01/2022
Rickert, Lisa	Individual	Corporate Officer	NOT APPLICABLE	04/01/2022
Rickert, Lisa	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2022
Schroeder, Todd	Individual	Managing Control - Governing Body	NOT APPLICABLE	12/31/2024
Schroeder, Todd	Individual	Corporate Director	NOT APPLICABLE	12/31/2024
Schroeder, Todd	Individual	Corporate Officer	NOT APPLICABLE	12/31/2024
Schroeder, Todd	Individual	Operational/Managerial Control	NOT APPLICABLE	12/31/2024

Showing 20 of 28 parties CMS has on file for this facility; 8 are not displayed. The full list is in the CMS Ownership dataset.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you explain health changes and treatment options to residents and their families?"
"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 53% total nursing staff turnover here — who on the care team has been with you longest?"
"The ownership record on file lists 28 owning or managing parties — who makes the decisions about staffing levels?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 14 within 20 miles)

Facility	Distance	City	Overall	Inspection
Anna John Resident Centered Care Community	7.9 mi	Oneida, WI	★★★★★	4/5
Woodside Lutheran Home	12.5 mi	Green Bay, WI	★★★★★	5/5
Rennes Health and Rehab Center-De Pere	12.9 mi	De Pere, WI	★★★★★	5/5
Green Bay Health Services	12.9 mi	Green Bay, WI	★★☆☆☆	3/5
Serenity Spring Senior Living at Green Bay	13.3 mi	Green Bay, WI	★★★★★	4/5
Odd Fellow Home	15.2 mi	Green Bay, WI	★★☆☆☆	2/5
Rennes Health and Rehab Center-Appleton	16.4 mi	Appleton, WI	★★★★★	5/5
Edenbrook of Appleton North	16.5 mi	Appleton, WI	★★☆☆☆	2/5
Little Chute Health Services	16.9 mi	Little Chute, WI	★☆☆☆☆	1/5
St Paul Elder Services, INC	17.7 mi	Kaukauna, WI	★★★★★	5/5
Brewster Village	18.3 mi	Appleton, WI	★★★★☆	3/5
Edenbrook of Green Bay	19.1 mi	Green Bay, WI	★★★☆☆	3/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Outagamie, WI — 7 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Meadowbrook at Appleton — Appleton, WI · overall 2/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Seymour →

Facility data as of CMS processing date 2026-08-01. CCN 525509.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Good Shepherd Services LTD

607 Bronson Rd, Seymour, WI 54165 · (920) 833-6856

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 53% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "The ownership record on file lists 28 owning or managing parties — who makes the decisions about staffing levels?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525509 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)