St Paul Elder Services, INC

Name: St Paul Elder Services, INC
Address: 316 East 14th Street, Kaukauna, WI, 54130, US
Telephone: 9207666020

316 East 14th Street, Kaukauna, WI 54130 · Outagamie County · 105 certified beds · avg 97 residents/day · certified since Jul 1, 1997

Part of chain: FRANCISCAN SISTERS OF CHRISTIAN CHARITY (3 facilities, chain avg rating 3.7★)

5/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.71

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (8)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 26, 2026	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Jun 16, 2025	E · Potential for harm, repeated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Apr 2, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 2, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Apr 2, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Apr 2, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 2, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Sep 26, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint

Inspection trend by year

Year	Citations	Worst severity that year
2024	1	D
2025	6	E
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.71	4.29	3.95	top 29% in Wisconsin; top 18% in the U.S.
Registered Nurse hours	1.03	1.01	0.69	top 41% in Wisconsin; top 15% in the U.S.
Weekend total nurse staffing	4.38	3.84	3.50	top 26% in Wisconsin; top 14% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.75	0.68	0.48	top 34% in Wisconsin; top 14% in the U.S.
Total nursing staff turnover (%)	36.6	46.9	45.8	top 21% in Wisconsin; top 28% in the U.S.
RN turnover (%)	33.3	39.7	42.9	top 40% in Wisconsin; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.80, RN 1.05, weekend 4.47. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 3/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Abel, Jackie	Individual	Corporate Director	NOT APPLICABLE	01/01/2015
Abel, Jackie	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2015
Abel, Jackie	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2015
Acker, Charleen	Individual	Corporate Director	NOT APPLICABLE	03/01/2017
Acker, Charleen	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2017
Acker, Charleen	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2017
Amergis Healthcare Staffing, INC	Organization	Operational/Managerial Control	NOT APPLICABLE	07/01/2025
Amergis Healthcare Staffing, INC	Organization	ADP of the SNF	NOT APPLICABLE	01/13/2026
Brady, Nicole	Individual	Corporate Director	NOT APPLICABLE	03/01/2019
Brady, Nicole	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2019
Brady, Nicole	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2019
Davis Clinical Consulting	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2025
Davis Clinical Consulting	Organization	ADP of the SNF	NOT APPLICABLE	12/23/2025
Eiting, Clay	Individual	Corporate Director	NOT APPLICABLE	03/01/2024
Eiting, Clay	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2024
Eiting, Clay	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2024
Franciscan Sisters of Christian Charity Sponsored Ministries, INC.	Organization	Operational/Managerial Control	NOT APPLICABLE	03/15/2010
Franciscan Sisters of Christian Charity Sponsored Ministries, INC.	Organization	ADP of the SNF	NOT APPLICABLE	12/23/2025
Gage, Michael	Individual	Corporate Director	NOT APPLICABLE	03/01/2019
Gage, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	03/01/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"If my family member falls or their condition changes, exactly when and how will I be notified?"
"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Little Chute Health Services	1.6 mi	Little Chute, WI	★☆☆☆☆	1/5
Edenbrook of Appleton North	6.3 mi	Appleton, WI	★★☆☆☆	2/5
Rennes Health and Rehab Center-Appleton	6.6 mi	Appleton, WI	★★★★★	5/5
Meadowbrook at Appleton	6.7 mi	Appleton, WI	★★☆☆☆	2/5
Oakridge Gardens Nur Ctr, INC	7.3 mi	Menasha, WI	★★★☆☆	3/5
Peabody Manor	7.4 mi	Appleton, WI	★★★★☆	3/5
Brewster Village	9.2 mi	Appleton, WI	★★★★☆	3/5
Rennes Health and Rehab Center-De Pere	15.5 mi	De Pere, WI	★★★★★	5/5
Anna John Resident Centered Care Community	16.5 mi	Oneida, WI	★★★★★	4/5
Good Shepherd Services LTD	17.7 mi	Seymour, WI	★★★★☆	4/5
Woodside Lutheran Home	17.8 mi	Green Bay, WI	★★★★★	5/5
Park View Health Center	18.3 mi	Oshkosh, WI	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Kaukauna →

Facility data as of CMS processing date 2026-08-01. CCN 525617.

The Care File

Visit checklist — St Paul Elder Services, INC

316 East 14th Street, Kaukauna, WI 54130 · 9207666020

Health inspection rating 5/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "If my family member falls or their condition changes, exactly when and how will I be notified?"
☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525617 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)