5701 Fayetteville Road, Lumberton, NC 28360 (opens Google Maps) · Robeson County · (910) 739-2821· 52 certified beds · avg 47 residents/day · certified since Jun 11, 1979 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: LUTHERAN SERVICES CAROLINAS (9 facilities, chain avg rating 4.2★)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Immediate jeopardy, isolated · Dec 4, 2023 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (J): Immediate jeopardy to resident health or safety was cited. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Nov 2, 2023 (Past Non-Compliance)
▲ Actual harm, isolated · May 28, 2026 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: May 1, 2026 (Past Non-Compliance)
Showing the latest 3 of 4 inspection findings. Open the full record below to read every finding.
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint F-0684
The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. F-0812
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 28, 2026 | ▲ G · Actual harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Feb 12, 2026 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Dec 4, 2023 | ▲ J · Immediate jeopardy, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Aug 24, 2023 | C · Potential for minimal harm, widespread | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. · F-0732 |
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 1 | J ▲ |
| 2026 | 2 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
1 fine totaling $14,689.
Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.
| Date | Type | Amount / length |
|---|---|---|
| Dec 4, 2023 | Fine | $14,689 |
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | North Carolina avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.45 | 4.01 | 3.95 | top 9% in North Carolina; top 8% in the U.S. |
| Registered Nurse hours | 0.47 | 0.64 | 0.69 | bottom 39% in North Carolina; bottom 34% in the U.S. |
| Weekend total nurse staffing | 4.67 | 3.56 | 3.50 | top 10% in North Carolina; top 10% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.19 | 0.41 | 0.48 | bottom 17% in North Carolina; bottom 11% in the U.S. |
| Total nursing staff turnover (%) | 54.4 | 49.0 | 45.8 | bottom 36% in North Carolina; bottom 26% in the U.S. |
| RN turnover (%) | 75.0 | 45.7 | 42.9 | bottom 10% in North Carolina; bottom 9% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.60, RN 0.40, weekend 3.95.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.60 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Glenflora. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Lutheran Services for the Aging, INC. | Organization | Indirect Ownership Interest | NOT APPLICABLE | 11/07/2013 |
| Glenflora | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/04/2009 |
| Glenflora | Organization | ADP of the SNF | NOT APPLICABLE | 05/04/2009 |
| Goins, Ted | Individual | Managing Control - Governing Body | NOT APPLICABLE | 11/07/2013 |
| Goins, Ted | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/07/2013 |
| Goins, Ted | Individual | Trustee of the SNF | NOT APPLICABLE | 11/07/2013 |
| Herman, Richard | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/01/2021 |
| Herman, Richard | Individual | Trustee of the SNF | NOT APPLICABLE | 06/01/2021 |
| Kropp, Randall | Individual | Corporate Director | NOT APPLICABLE | 09/30/2015 |
| Locklear, Austin | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/19/2019 |
| Locklear, Austin | Individual | ADP of the SNF | NOT APPLICABLE | 03/19/2019 |
| Locklear, Charlene | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/03/2023 |
| Locklear, Charlene | Individual | ADP of the SNF | NOT APPLICABLE | 05/03/2023 |
| Lsa Management INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 11/07/2013 |
| Lsa Management INC. | Organization | ADP of the SNF | NOT APPLICABLE | 04/25/2025 |
| Lutheran Services for the Aging, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 11/07/2013 |
| Lutheran Services for the Aging, INC. | Organization | Trustee of the SNF | NOT APPLICABLE | 11/07/2013 |
| Lutheran Services for the Aging, INC. | Organization | ADP of the SNF | NOT APPLICABLE | 04/25/2025 |
| Maddry, Karen | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/1982 |
| Maddry, Karen | Individual | Corporate Officer | NOT APPLICABLE | 04/01/1982 |
Showing 20 of 26 parties CMS has on file for this facility; 6 are not displayed. The full list is in the CMS Ownership dataset.
CMS lists this facility under the chain Lutheran Services Carolinas — 9 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
Listed by state, then facility name — not a ranking.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Wesley Pines Retirement Community | 2.5 mi | Lumberton, NC | ★★★★☆ | 3/5 | |
| Woodhaven Nursing Center | 2.6 mi | Lumberton, NC | ★☆☆☆☆ | 1/5 | |
| The Carrolton of Lumberton | 3.5 mi | Lumberton, NC | ★☆☆☆☆ | 2/5 | abuse |
| Harborview Lumberton | 4.3 mi | Lumberton, NC | ★★★☆☆ | 3/5 | |
| Pembroke Center | 9.5 mi | Pembroke, NC | ★☆☆☆☆ | 1/5 | abuse |
Facility data as of CMS processing date 2026-08-01. CCN 345194.
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