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Friendship Village Retirement
600 Park Lane, Waterloo, IA 50702 (opens Google Maps) · Black Hawk County · (319) 291-8100· 72 certified beds · avg 66 residents/day · certified since Aug 15, 1968 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
4/5
Health inspection rating (on-site)
inspected Nov 17, 2025
1
Serious findings on record
most recent Jul 16, 2024
$0
Fines, last 3 years
5.78
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, isolated · Jul 16, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
▲ Actual harm, isolated · Jul 16, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Jan 26, 2024 (Past Non-Compliance)
Inspection findings in the public record
Showing the latest 3 of 8 inspection findings. Open the full record below to read every finding.
The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. F-0641
The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. F-0644
The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. F-0641
View all 8 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 17, 2025 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Oct 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644 |
| Oct 9, 2024 | B · Potential for minimal harm, pattern | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Jul 16, 2024 | ▲ G · Actual harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Jul 16, 2024 | D · Potential for more than minimal harm, isolated | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · from a complaint · F-0919 |
| Aug 10, 2023 | E · Potential for more than minimal harm, pattern | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint · F-0803 |
| Aug 10, 2023 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint · F-0812 |
| Aug 10, 2023 | D · Potential for more than minimal harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · F-0600 |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (2 → 1).
All citationsSerious citations (G–L)
2023
All citations: 3
Serious citations (G–L): 0
2024
All citations: 4
Serious citations (G–L): 1
2025
All citations: 1
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | E |
| 2024 | 4 | 1 | G ▲ |
| 2025 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityIowa averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.78
Iowa average: 4.37
U.S. average: 3.95
Registered Nurse hours
This facility: 0.98
Iowa average: 0.85
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.30
Iowa average: 3.86
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Iowa avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.78 | 4.37 | 3.95 | top 4% in Iowa; top 5% in the U.S. |
| Registered Nurse hours | 0.98 | 0.85 | 0.69 | top 29% in Iowa; top 16% in the U.S. |
| Weekend total nurse staffing | 5.30 | 3.86 | 3.50 | top 2% in Iowa; top 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.55 | 0.51 | 0.48 | top 33% in Iowa; top 28% in the U.S. |
| Total nursing staff turnover (%) | 28.3 | 44.0 | 45.8 | top 13% in Iowa; top 11% in the U.S. |
| RN turnover (%) | 23.1 | 42.1 | 42.9 | top 25% in Iowa; top 18% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.78, RN 0.81, weekend 4.38.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.78 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Friendship Village Retirement. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Friends of Faith Retirement Homes, INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 08/15/1968 |
| Adams, Sally | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/04/2016 |
| Adams, Sally | Individual | ADP of the SNF | NOT APPLICABLE | 04/04/2016 |
| Anderson, Craig | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2024 |
| Anderson, Craig | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Anderson, Craig | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Bauer, Rick | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Bauer, Rick | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Bauer, Rick | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Friends of Faith Retirement Homes, INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 08/15/1968 |
| Friends of Faith Retirement Homes, INC | Organization | ADP of the SNF | NOT APPLICABLE | 08/15/1968 |
| Gillen, Steven | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Gillen, Steven | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Gillen, Steven | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Grady, Jim | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Grady, Jim | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Grady, Jim | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Hlad, Tom | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Hlad, Tom | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Hlad, Tom | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
Showing 20 of 46 parties CMS has on file for this facility; 26 are not displayed. The full list is in the CMS Ownership dataset.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
- "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 28% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 46 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 15 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Ravenwood Specialty Care | 0.4 mi | Waterloo, IA | ★☆☆☆☆ | 1/5 | |
| Harmony Waterloo | 0.5 mi | Waterloo, IA | ★☆☆☆☆ | 1/5 | abuse |
| Harmony House Health Care Center | 3.6 mi | Waterloo, IA | ★☆☆☆☆ | 1/5 | SFF |
| Northcrest Specialty Care | 3.9 mi | Waterloo, IA | ★★☆☆☆ | 2/5 | |
| Pinnacle Specialty Care | 4.6 mi | Cedar Falls, IA | ★★☆☆☆ | 2/5 | |
| The Suites at Western Home Communities | 4.8 mi | Cedar Falls, IA | ★★★★★ | 5/5 | |
| Newaldaya Lifescapes | 6.1 mi | Cedar Falls, IA | ★★☆☆☆ | 2/5 | |
| Martin Health Center, INC | 6.5 mi | Cedar Falls, IA | ★★★★★ | 4/5 | |
| Pillar of Cedar Valley | 7.4 mi | Waterloo, IA | ★☆☆☆☆ | 2/5 | |
| Cedar Falls Health Care Center | 7.5 mi | Cedar Falls, IA | ★★☆☆☆ | 2/5 | |
| Laporte City Specialty Care | 13.9 mi | La Porte City, IA | ★★★★☆ | 4/5 | |
| Denver Sunset Home | 14.6 mi | Denver, IA | ★★★★☆ | 4/5 |
Facility data as of CMS processing date 2026-08-01. CCN 165081.
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