Friendship Village Retirement
600 Park Lane, Waterloo, IA 50702 · Black Hawk County · 72 certified beds · avg 66 residents/day · certified since Aug 15, 1968
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Jul 16, 2024 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Jan 26, 2024 (Past Non-Compliance)
All citations in the current public record (8)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Nov 17, 2025 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Oct 9, 2024 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| Oct 9, 2024 | B · Minimal risk, repeated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Jul 16, 2024 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jul 16, 2024 | D · Potential for harm, one-off | The facility did not have a working call system — the button or cord residents use to summon help — in each resident's bathroom and bathing area. · from a complaint |
| Aug 10, 2023 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · from a complaint |
| Aug 10, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint |
| Aug 10, 2023 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (2 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 3 | 0 | E |
| 2024 | 4 | 1 | G ▲ |
| 2025 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Iowa avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.78 | 4.37 | 3.95 | top 4% in Iowa; top 5% in the U.S. |
| Registered Nurse hours | 0.98 | 0.85 | 0.69 | top 29% in Iowa; top 16% in the U.S. |
| Weekend total nurse staffing | 5.30 | 3.86 | 3.50 | top 2% in Iowa; top 4% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.55 | 0.51 | 0.48 | top 33% in Iowa; top 28% in the U.S. |
| Total nursing staff turnover (%) | 28.3 | 44.0 | 45.8 | top 13% in Iowa; top 11% in the U.S. |
| RN turnover (%) | 23.1 | 42.1 | 42.9 | top 25% in Iowa; top 18% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.78, RN 0.81, weekend 4.38. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 2/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Friends of Faith Retirement Homes, INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 08/15/1968 |
| Adams, Sally | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/04/2016 |
| Adams, Sally | Individual | ADP of the SNF | NOT APPLICABLE | 04/04/2016 |
| Anderson, Craig | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2024 |
| Anderson, Craig | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Anderson, Craig | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Bauer, Rick | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Bauer, Rick | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Bauer, Rick | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Friends of Faith Retirement Homes, INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 08/15/1968 |
| Friends of Faith Retirement Homes, INC | Organization | ADP of the SNF | NOT APPLICABLE | 08/15/1968 |
| Gillen, Steven | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Gillen, Steven | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Gillen, Steven | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Grady, Jim | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Grady, Jim | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Grady, Jim | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
| Hlad, Tom | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Hlad, Tom | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2024 |
| Hlad, Tom | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Who completes resident assessments here, and how do you check them for accuracy?"
- "How do you identify and arrange specialized services for residents with mental health conditions or disabilities?"
- "Can you show me the call buttons in the bathrooms and bathing areas, and tell me your average response time when one is pressed?"
- "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Ravenwood Specialty Care | 0.4 mi | Waterloo, IA | ★☆☆☆☆ | 1/5 | |
| Harmony Waterloo | 0.5 mi | Waterloo, IA | ★☆☆☆☆ | 1/5 | abuse |
| Harmony House Health Care Center | 3.6 mi | Waterloo, IA | ★☆☆☆☆ | 1/5 | SFF |
| Northcrest Specialty Care | 3.9 mi | Waterloo, IA | ★★☆☆☆ | 2/5 | |
| Pinnacle Specialty Care | 4.6 mi | Cedar Falls, IA | ★★☆☆☆ | 2/5 | |
| The Suites at Western Home Communities | 4.8 mi | Cedar Falls, IA | ★★★★★ | 5/5 | |
| Newaldaya Lifescapes | 6.1 mi | Cedar Falls, IA | ★★☆☆☆ | 2/5 | |
| Martin Health Center, INC | 6.5 mi | Cedar Falls, IA | ★★★★★ | 4/5 | |
| Pillar of Cedar Valley | 7.4 mi | Waterloo, IA | ★☆☆☆☆ | 2/5 | |
| Cedar Falls Health Care Center | 7.5 mi | Cedar Falls, IA | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 165081.