Dove Healthcare - South Eau Claire
3656 Mall Drive, Eau Claire, WI 54701 · Eau Claire County · 50 certified beds · avg 47 residents/day · certified since Oct 30, 2009
Part of chain: DOVE HEALTHCARE (11 facilities, chain avg rating 3.2★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Apr 17, 2025 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: May 14, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (2)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 17, 2025 | ▲ G · Actual harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. |
| Mar 14, 2024 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 1 | 0 | F |
| 2025 | 1 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.56 | 4.29 | 3.95 | top 10% in Wisconsin; top 7% in the U.S. |
| Registered Nurse hours | 1.86 | 1.01 | 0.69 | top 3% in Wisconsin; top 2% in the U.S. |
| Weekend total nurse staffing | 4.73 | 3.84 | 3.50 | top 16% in Wisconsin; top 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.11 | 0.68 | 0.48 | top 8% in Wisconsin; top 4% in the U.S. |
| Total nursing staff turnover (%) | 46.3 | 46.9 | 45.8 | bottom 50% in Wisconsin; bottom 46% in the U.S. |
| RN turnover (%) | 29.2 | 39.7 | 42.9 | top 36% in Wisconsin; top 28% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.31, RN 1.78, weekend 4.52. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 3/5 · short-stay residents: 5/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Divine HC Holdco LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 01/01/2024 |
| Dove 8 Opco Holdco LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/2024 |
| Goldstar Capital Partners LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 01/01/2024 |
| Goldstar Wisconsin Associates, LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 01/01/2024 |
| Goldstar-Divine Holdings Dove 8 LLC | Organization | 5% or Greater Indirect Ownership Interest | — | 01/01/2024 |
| Markovits, Isaak | Individual | 5% or Greater Indirect Ownership Interest | — | 01/01/2024 |
| Richland, Ilan | Individual | 5% or Greater Indirect Ownership Interest | — | 01/01/2024 |
| Dickson, Erik | Individual | Contracted Managing Employee | NOT APPLICABLE | 01/01/2024 |
| Goldner, David | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2024 |
| Kiley, Jeremy | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/01/2024 |
| Markovits, Isaak | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Oakwood Health Services | 2.0 mi | Altoona, WI | ★★★☆☆ | 3/5 | |
| Grace Lutheran Communities - River Pines | 2.0 mi | Altoona, WI | ★★★★☆ | 4/5 | |
| Dove Healthcare - West Eau Claire | 5.1 mi | Eau Claire, WI | ★★★★☆ | 3/5 | |
| Chippewa Manor Nursing and Rehabilitation | 10.1 mi | Chippewa Falls, WI | ★★★★★ | 4/5 | |
| Wi Veterans Home at Chippewa Falls | 11.5 mi | Chippewa Falls, WI | ★★★★★ | 4/5 | |
| Dove Healthcare - Regional Vent Center | 12.9 mi | Chippewa Falls, WI | ★★★☆☆ | 3/5 | |
| Augusta Health and Rehabilitation | 17.6 mi | Augusta, WI | ★★☆☆☆ | 3/5 | |
| American Lutheran Home-Mondovi | 17.6 mi | Mondovi, WI | ★★★★★ | 5/5 | |
| Dove Healthcare - Osseo | 18.9 mi | Osseo, WI | ★★★★☆ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 525701.