Grace Lutheran Communities - River Pines

Name: Grace Lutheran Communities - River Pines
Address: 206 N WILLSON DR, Altoona, WI, 54720, US
Telephone: 7155987800

206 N Willson Dr, Altoona, WI 54720 · Eau Claire County · 50 certified beds · avg 40 residents/day · certified since Jul 22, 2016

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.06

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (7)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 21, 2026	D · Potential for harm, one-off	The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay).
May 21, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 26, 2025	F · Potential for harm, facility-wide	The facility did not employ enough qualified food and nutrition staff, including a qualified dietician, to properly run its food service.
Feb 26, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 26, 2025	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Feb 26, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 26, 2025	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 2).

Year	Citations	Serious (G–L)	Worst severity that year
2025	5	0	F
2026	2	0	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.06	4.29	3.95	top 21% in Wisconsin; top 12% in the U.S.
Registered Nurse hours	1.17	1.01	0.69	top 28% in Wisconsin; top 10% in the U.S.
Weekend total nurse staffing	4.67	3.84	3.50	top 18% in Wisconsin; top 10% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.80	0.68	0.48	top 27% in Wisconsin; top 11% in the U.S.
Total nursing staff turnover (%)	51.4	46.9	45.8	bottom 36% in Wisconsin; bottom 33% in the U.S.
RN turnover (%)	46.7	39.7	42.9	bottom 39% in Wisconsin; bottom 41% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.99, RN 1.15, weekend 4.61. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 2/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Berg, Matthew	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2016
Berg, Matthew	Individual	ADP of the SNF	NOT APPLICABLE	07/01/2016
Bohl, Amy	Individual	Operational/Managerial Control	NOT APPLICABLE	10/27/2023
Boyes, Alan	Individual	Corporate Director	NOT APPLICABLE	05/01/2023
Cohen, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	07/13/2016
Cohen, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	08/29/2025
Duhr, Amy	Individual	Corporate Officer	NOT APPLICABLE	01/17/2020
Duhr, Amy	Individual	Operational/Managerial Control	NOT APPLICABLE	01/17/2020
Duhr, Amy	Individual	ADP of the SNF	NOT APPLICABLE	01/17/2020
Dziekan, Dennis	Individual	Operational/Managerial Control	NOT APPLICABLE	03/15/2017
Felton, Connie	Individual	Corporate Director	NOT APPLICABLE	05/01/2025
Grothe, Arthur	Individual	Corporate Director	NOT APPLICABLE	05/01/2023
Larson, Jamie	Individual	Corporate Officer	NOT APPLICABLE	05/09/2022
Larson, Jamie	Individual	Operational/Managerial Control	NOT APPLICABLE	05/29/2022
Larson, Jamie	Individual	ADP of the SNF	NOT APPLICABLE	05/29/2022
Lokken, Paul	Individual	Corporate Director	NOT APPLICABLE	05/01/2017
Miller, Cory	Individual	Operational/Managerial Control	NOT APPLICABLE	04/29/2019
Palmer, Carli	Individual	Operational/Managerial Control	NOT APPLICABLE	09/25/2014
Peltier, Suzette	Individual	Corporate Director	NOT APPLICABLE	05/01/2022
Phillips, Michael	Individual	Operational/Managerial Control	NOT APPLICABLE	10/25/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Oakwood Health Services	0.1 mi	Altoona, WI	★★★☆☆	3/5
Dove Healthcare - South Eau Claire	2.0 mi	Eau Claire, WI	★★★★★	5/5
Dove Healthcare - West Eau Claire	4.2 mi	Eau Claire, WI	★★★★☆	3/5
Chippewa Manor Nursing and Rehabilitation	8.1 mi	Chippewa Falls, WI	★★★★★	4/5
Wi Veterans Home at Chippewa Falls	9.6 mi	Chippewa Falls, WI	★★★★★	4/5
Dove Healthcare - Regional Vent Center	10.9 mi	Chippewa Falls, WI	★★★☆☆	3/5
Augusta Health and Rehabilitation	18.0 mi	Augusta, WI	★★☆☆☆	3/5
American Lutheran Home-Mondovi	19.5 mi	Mondovi, WI	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Altoona →

Facility data as of CMS processing date 2026-08-01. CCN 525724.

The Care File

Visit checklist — Grace Lutheran Communities - River Pines

206 N Willson Dr, Altoona, WI 54720 · 7155987800

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Do you have a qualified dietician on staff, and how involved are they in each resident's nutrition plan?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525724 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)