Crystal Oaks
1500 Calvary Church Road, Festus, MO 63028 · Jefferson County · 131 certified beds · avg 121 residents/day · certified since Jun 1, 1989
Part of chain: SHAFIQ MALIK (9 facilities, chain avg rating 3.5★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Mar 21, 2024 · F-0760 · triggered by a complaint
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Apr 19, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (12)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Dec 4, 2025 | D · Potential for harm, one-off | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Dec 4, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 22, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 22, 2024 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Aug 22, 2024 | E · Potential for harm, repeated | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Aug 22, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 22, 2024 | E · Potential for harm, repeated | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. |
| Aug 22, 2024 | D · Potential for harm, one-off | The facility did not treat residents with respect and dignity, or did not let them keep and use their own personal belongings. |
| Aug 22, 2024 | C · Minimal risk, facility-wide | The facility did not give residents reasonable access to and privacy in using ways to communicate, such as phones, mail, and email. Residents have the right to stay in touch with the outside world privately. |
| Mar 21, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Jan 27, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 27, 2023 | F · Potential for harm, facility-wide | The facility did not dispose of garbage and refuse properly. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (7 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | F |
| 2024 | 8 | 1 | J ▲ |
| 2025 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $165,187.
| Date | Type | Amount / length |
|---|---|---|
| Mar 21, 2024 | Fine | $165,187 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Missouri avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.14 | 3.66 | 3.95 | top 28% in Missouri; top 34% in the U.S. |
| Registered Nurse hours | 0.40 | 0.49 | 0.69 | bottom 47% in Missouri; bottom 21% in the U.S. |
| Weekend total nurse staffing | 3.67 | 3.22 | 3.50 | top 27% in Missouri; top 34% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.32 | 0.33 | 0.48 | top 38% in Missouri; bottom 36% in the U.S. |
| Total nursing staff turnover (%) | 48.6 | 56.0 | 45.8 | top 30% in Missouri; bottom 40% in the U.S. |
| RN turnover (%) | 47.1 | 47.8 | 42.9 | top 46% in Missouri; bottom 40% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.10, RN 0.39, weekend 3.64. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 3/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Malik, Omer | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/01/2022 |
| Malik, Shafiq | Individual | Direct Ownership Interest | NOT APPLICABLE | 12/01/2022 |
| Forvis Mazars LLP | Organization | ADP of the SNF | NOT APPLICABLE | 03/10/2020 |
| Lewis, Clarissa | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/01/2024 |
| Lewis, Clarissa | Individual | ADP of the SNF | NOT APPLICABLE | 07/21/2025 |
| Malik, Omer | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/01/2022 |
| Malik, Omer | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2022 |
| Malik, Shafiq | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/01/2022 |
| Malik, Shafiq | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2022 |
| Nash, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/01/2022 |
| Nash, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 07/21/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
- "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
- "How do you train staff to treat residents with dignity, and how do you protect residents' personal belongings?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Fountainbleau Nursing Center | 0.3 mi | Festus, MO | ★★★★☆ | 4/5 | |
| Superior Manor of Festus, LLC | 1.1 mi | Festus, MO | ★☆☆☆☆ | 2/5 | |
| Scenic Wellness and Rehabilitation Center | 4.3 mi | Herculaneum, MO | ★★★★☆ | 5/5 | |
| Baisch Nursing Center | 9.4 mi | De Soto, MO | ★★☆☆☆ | 3/5 | |
| Hillcrest Care Center INC | 9.6 mi | De Soto, MO | ★★★★☆ | 4/5 | |
| Stonebridge Desoto | 11.8 mi | De Soto, MO | ★★★★☆ | 4/5 | |
| Woodland Manor Nursing Center | 16.9 mi | Arnold, MO | ★★☆☆☆ | 4/5 | |
| Accolade Healthcare of Waterloo | 17.6 mi | Waterloo, IL | ★★★★☆ | 4/5 | |
| Arbor View Nursing and Rehabilitation | 17.8 mi | Cedar Hill, MO | ★☆☆☆☆ | 2/5 | |
| South County Health Care Center | 18.5 mi | Arnold, MO | ★☆☆☆☆ | 2/5 | abuse |
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Facility data as of CMS processing date 2026-08-01. CCN 265369.