Creekside Village

Name: Creekside Village
Address: 1420 E DOUGLAS RD, Mishawaka, IN, 46545, US
Telephone: 5743077200

1420 E Douglas Rd, Mishawaka, IN 46545 · St. Joseph County · 100 certified beds · avg 92 residents/day · certified since Oct 26, 2010

Part of chain: AMERICAN SENIOR COMMUNITIES (90 facilities, chain avg rating 3.9★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.17

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (23)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 31, 2026	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Mar 31, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Mar 31, 2026	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Mar 31, 2026	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Mar 31, 2026	D · Potential for harm, one-off	The facility did not provide routine dental care and 24-hour emergency dental care for residents.
Mar 21, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Jan 13, 2025	D · Potential for harm, one-off	The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle.
Jan 13, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 13, 2025	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
Jan 13, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jan 13, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 13, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Jul 2, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Feb 9, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Feb 9, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Feb 9, 2024	D · Potential for harm, one-off	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Feb 9, 2024	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Feb 9, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 9, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Oct 6, 2023	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Oct 6, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Aug 18, 2023	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Aug 18, 2023	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (6 → 5).

Year	Citations	Worst severity that year
2023	4	D
2024	7	D
2025	7	D
2026	5	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Indiana avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.17	3.42	3.95	bottom 41% in Indiana; bottom 20% in the U.S.
Registered Nurse hours	0.28	0.62	0.69	bottom 5% in Indiana; bottom 8% in the U.S.
Weekend total nurse staffing	2.62	3.01	3.50	bottom 27% in Indiana; bottom 13% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.12	0.47	0.48	bottom 1% in Indiana; bottom 2% in the U.S.
Total nursing staff turnover (%)	35.3	45.9	45.8	top 18% in Indiana; top 25% in the U.S.
RN turnover (%)	28.6	40.4	42.9	top 28% in Indiana; top 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.68, RN 0.33, weekend 3.04. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
American Senior Communities LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	04/01/2015
American Senior Communities LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/30/2026
Babcock, Paul	Individual	Corporate Officer	NOT APPLICABLE	09/30/2020
Caine, Virginia	Individual	Corporate Officer	NOT APPLICABLE	01/10/1994
Chies, Steven	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/17/2016
Dice, Mark	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2023
Dice, Mark	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2023
Drummer, Carl	Individual	Corporate Director	NOT APPLICABLE	01/01/2017
Ginter, Erin	Individual	Operational/Managerial Control	NOT APPLICABLE	06/17/2016
Ginter, Erin	Individual	ADP of the SNF	NOT APPLICABLE	03/30/2026
Hanify, Thomas	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Harris, Lisa	Individual	Corporate Officer	NOT APPLICABLE	12/22/2003
Horn, Brenda	Individual	Corporate Director	NOT APPLICABLE	12/01/2023
Jackson, Blake	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2015
Jackson, Ethan	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2015
Jackson, Mark	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2015
Jackson, Michael	Individual	Managing Control - Governing Body	NOT APPLICABLE	05/14/2024
Jackson, Wessley	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2015
Justice, David	Individual	Managing Control - Governing Body	NOT APPLICABLE	04/01/2015
Kelsey, Donna	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/18/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"How do residents get routine dental care, and what happens if someone has a dental emergency at night?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Belltower Health & Rehabilitation Center	0.4 mi	Granger, IN	★★★★☆	4/5
Brickyard Healthcare - Fountainview Care Center	1.4 mi	Mishawaka, IN	★★☆☆☆	2/5
Holy Cross Rehabilitation and Wellness	2.0 mi	South Bend, IN	★★☆☆☆	2/5
Majestic Care of South Bend	2.9 mi	South Bend, IN	★☆☆☆☆	1/5
Holy Cross Village at Notre Dame INC	3.9 mi	Notre Dame, IN	★★★☆☆	3/5
Brickyard Healthcare - Twelfth Street Care Center	4.0 mi	Mishawaka, IN	★★☆☆☆	2/5
Cardinal Nursing and Rehabilitation Center	4.1 mi	South Bend, IN	★★★★★	5/5
Wellbrooke of South Bend	4.3 mi	South Bend, IN	★★★★☆	3/5
Milton Home, the	4.7 mi	South Bend, IN	★★★★★	4/5
Trailpoint Village	5.2 mi	South Bend, IN	★★☆☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Mishawaka →

Facility data as of CMS processing date 2026-08-01. CCN 155784.

The Care File

Visit checklist — Creekside Village

1420 E Douglas Rd, Mishawaka, IN 46545 · 5743077200

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "How do residents get routine dental care, and what happens if someone has a dental emergency at night?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 155784 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)