Westland House
100 Barnet Segal Lane, Monterey, CA 93940 · Monterey County · 28 certified beds · avg 26 residents/day · certified since Jan 27, 1982
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (13)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 5, 2025 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Sep 5, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Sep 5, 2025 | E · Potential for harm, repeated | The facility did not dispose of garbage and refuse properly. |
| Sep 5, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| May 3, 2024 | F · Potential for harm, facility-wide | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. |
| May 3, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 3, 2024 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| May 3, 2024 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| May 3, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| May 5, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 5, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| May 5, 2023 | D · Potential for harm, one-off | The facility did not dispose of garbage and refuse properly. |
| May 5, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | E |
| 2024 | 5 | 0 | F |
| 2025 | 4 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | California avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.47 | 4.31 | 3.95 | top 30% in California; top 24% in the U.S. |
| Registered Nurse hours | 1.61 | 0.61 | 0.69 | top 3% in California; top 4% in the U.S. |
| Weekend total nurse staffing | 4.30 | 3.90 | 3.50 | top 21% in California; top 16% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.62 | 0.51 | 0.48 | top 4% in California; top 2% in the U.S. |
| Total nursing staff turnover (%) | 44.4 | 36.7 | 45.8 | bottom 27% in California; top 49% in the U.S. |
| RN turnover (%) | 56.3 | 38.1 | 42.9 | bottom 19% in California; bottom 26% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.17, RN 1.86, weekend 4.96. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: —/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Montage Health | Organization | 5% or Greater Direct Ownership Interest | 100% | 02/05/2016 |
| Alvarez, Luis | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Burke, Patrick | Individual | Corporate Director | NOT APPLICABLE | 01/01/2021 |
| Button, Sandra | Individual | Corporate Director | NOT APPLICABLE | 01/01/2025 |
| Cabrales, Steven | Individual | Corporate Officer | NOT APPLICABLE | 02/17/2014 |
| Charles, Randall | Individual | Corporate Director | NOT APPLICABLE | 01/01/2019 |
| Chibaya, Daniel | Individual | Corporate Officer | NOT APPLICABLE | 05/16/2022 |
| Community Hospital of the Monterey Peninsula | Organization | Operational/Managerial Control | NOT APPLICABLE | 06/16/1997 |
| Community Hospital of the Monterey Peninsula | Organization | ADP of the SNF | NOT APPLICABLE | 01/27/2025 |
| Cummings, James | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Edwards, Ryan | Individual | Corporate Director | NOT APPLICABLE | 01/01/2023 |
| Ehret, Sarah | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/07/2022 |
| Ehret, Sarah | Individual | ADP of the SNF | NOT APPLICABLE | 11/07/2022 |
| Farac, Lauren | Individual | Corporate Director | NOT APPLICABLE | 01/01/2025 |
| Hahn, Marian | Individual | Corporate Director | NOT APPLICABLE | 01/01/2021 |
| Higgins, Leslie | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Kamath, Kiran | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Mahoney, Kevin | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Maitland, Alicia | Individual | Corporate Officer | NOT APPLICABLE | 12/29/2025 |
| McDermott, Michael | Individual | Corporate Director | NOT APPLICABLE | 03/21/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can I see where garbage is stored and how often it's removed?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Monterey Post Acute | 1.8 mi | Monterey, CA | ★★★★☆ | 3/5 | |
| Cypress Ridge Care Center | 1.9 mi | Monterey, CA | ★★★★☆ | 3/5 | |
| Carmel Hills Care Center | 2.3 mi | Monterey, CA | ★★★☆☆ | 2/5 | |
| Oceanview Post Acute | 2.8 mi | Pacific Grove, CA | ★★★★★ | 4/5 | |
| Canterbury Woods | 2.9 mi | Pacific Grove, CA | ★★★★★ | 5/5 | |
| Forest Hill Manor Health Center | 2.9 mi | Pacific Grove, CA | ★★★★☆ | 3/5 | |
| Katherine Healthcare | 14.4 mi | Salinas, CA | ★★☆☆☆ | 2/5 | |
| Pacific Coast Post Acute | 14.8 mi | Salinas, CA | ★★★★☆ | 3/5 | |
| Salinas Valley Post Acute | 14.9 mi | Salinas, CA | ★★★☆☆ | 3/5 | |
| Coastal Post Acute | 14.9 mi | Salinas, CA | ★★★★☆ | 3/5 | |
| Windsor the Ridge Rehabilitation Center | 14.9 mi | Salinas, CA | ★★★★★ | 4/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 555143.