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Brothers of Mercy Nursing & Rehabilitation Center
10570 Bergtold Road, Clarence, NY 14031 (opens Google Maps) · Erie County · (716) 759-6985· 240 certified beds · avg 207 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
3/5
Health inspection rating (on-site)
inspected Jan 16, 2026
0
Serious findings on record
$0
Fines, last 3 years
4.27
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.
The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint F-0609
The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint F-0610
The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards. F-0836
View all 14 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jun 5, 2026 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint · F-0609 |
| Jun 5, 2026 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint · F-0610 |
| Jan 16, 2026 | F · Potential for more than minimal harm, widespread | The facility was not properly licensed, or did not operate in compliance with federal, state, and local laws, regulations, and accepted professional standards. · F-0836 |
| Jan 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Jan 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609 |
| Jan 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Jan 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · F-0690 |
| Jan 16, 2026 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Jan 16, 2026 | B · Potential for minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint · F-0584 |
| Jan 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
| Jan 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Jan 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| Jan 9, 2024 | D · Potential for more than minimal harm, isolated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · F-0761 |
| Jan 9, 2024 | B · Potential for minimal harm, pattern | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · F-0584 |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (5 → 7).
All citationsSerious citations (G–L)
2024
All citations: 5
Serious citations (G–L): 0
2026
All citations: 9
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 5 | 0 | D |
| 2026 | 9 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityNew York averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.27
New York average: 3.58
U.S. average: 3.95
Registered Nurse hours
This facility: 0.52
New York average: 0.68
U.S. average: 0.69
Weekend total nurse staffing
This facility: 3.68
New York average: 3.13
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | New York avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.27 | 3.58 | 3.95 | top 18% in New York; top 30% in the U.S. |
| Registered Nurse hours | 0.52 | 0.68 | 0.69 | bottom 40% in New York; bottom 41% in the U.S. |
| Weekend total nurse staffing | 3.68 | 3.13 | 3.50 | top 19% in New York; top 34% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.20 | 0.48 | 0.48 | bottom 16% in New York; bottom 13% in the U.S. |
| Total nursing staff turnover (%) | 49.6 | 40.3 | 45.8 | bottom 27% in New York; bottom 38% in the U.S. |
| RN turnover (%) | 32.1 | 39.8 | 42.9 | top 36% in New York; top 33% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.97, RN 0.49, weekend 3.42.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.97 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Brothers of Mercy Nursing & Rehabilitation Center. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Butterfoss, Kirsten | Individual | Managing Control - Governing Body | NOT APPLICABLE | 01/01/2022 |
| Chakkappan, Roopa | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Eller, Cindy | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Elmer, Peter | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2017 |
| Elmer, Peter | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2017 |
| Fentner, Thomas | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Fudyma, John | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Gugino, Stacey | Individual | Managing Control - Governing Body | NOT APPLICABLE | 09/01/2022 |
| Gugino, Stacey | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/01/2022 |
| Gugino, Stacey | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2025 |
| Ingham, Jamie | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/21/2024 |
| Ingham, Jamie | Individual | ADP of the SNF | NOT APPLICABLE | 10/21/2024 |
| Lipuma, David | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Losi, Barbara | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| McDougall, Matthew | Individual | Corporate Officer | NOT APPLICABLE | 04/20/2026 |
| McDougall, Matthew | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/20/2026 |
| McDougall, Matthew | Individual | ADP of the SNF | NOT APPLICABLE | 05/22/2026 |
| McRae, Michael | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Nasca, David | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
| Noe, Michael | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2025 |
Showing 20 of 28 parties CMS has on file for this facility; 8 are not displayed. The full list is in the CMS Ownership dataset.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Can you tell me about this citation and confirm your license and compliance status today?"
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you care for residents with incontinence or catheters, and what do you do to prevent urinary tract infections?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 50% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 28 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 34 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Harris Hill Nursing Facility, L L C | 4.7 mi | Williamsville, NY | ★★★★★ | 4/5 | |
| Greenfield Health & Rehab Center | 5.2 mi | Lancaster, NY | ★★★★☆ | 4/5 | |
| Canterbury Woods | 6.7 mi | Williamsville, NY | ★★★☆☆ | 4/5 | |
| Elderwood at Lancaster | 6.7 mi | Lancaster, NY | ★★★☆☆ | 2/5 | |
| Elderwood at Williamsville | 7.2 mi | Williamsville, NY | ★★☆☆☆ | 2/5 | |
| Comprehensive Rehabilitation and Nursing Center at | 7.8 mi | Williamsville, NY | ★☆☆☆☆ | 1/5 | |
| Williamsville Suburban, L L C | 8.1 mi | Williamsville, NY | ★☆☆☆☆ | 1/5 | |
| Elderwood at Cheektowaga | 9.3 mi | Cheektowaga, NY | ★☆☆☆☆ | 1/5 | |
| Beechwood Health Care Center, INC. | 9.4 mi | Getzville, NY | ★★★★★ | 5/5 | |
| Garden Gate Health Care Facility | 10.2 mi | Cheektowaga, NY | ★★☆☆☆ | 2/5 | |
| Elderwood at Amherst | 11.0 mi | Amherst, NY | ★★☆☆☆ | 2/5 | abuse |
| Safire Rehabilitation of Northtowns, L L C | 11.9 mi | Tonawanda, NY | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Erie, NY — 33 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Buffalo Center for Rehabilitation and Nursing — Buffalo, NY · overall 1/5abuse
- Delaware Oaks Center for Rehabilitation and Nursin — Buffalo, NY · overall 2/5abuse
- Eden Rehabilitation Nursing Center — Eden, NY · overall 5/5
- Elderwood at Grand Island — Grand Island, NY · overall 3/5
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 335112.
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