Birchaven Retirement Village

Name: Birchaven Retirement Village
Address: 15100 BIRCHAVEN LANE, Findlay, OH, 45840, US
Telephone: 4194243000

15100 Birchaven Lane, Findlay, OH 45840 · Hancock County · 118 certified beds · avg 94 residents/day · certified since Sep 15, 1994

2/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.91

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (29)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 19, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Apr 9, 2026	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint
Apr 9, 2026	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Apr 9, 2026	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Apr 9, 2026	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jan 9, 2025	E · Potential for harm, repeated	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Jan 9, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jan 9, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Jan 9, 2025	E · Potential for harm, repeated	The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status.
Jan 9, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jan 9, 2025	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential.
Jan 9, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Jan 9, 2025	D · Potential for harm, one-off	The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint
Jan 9, 2025	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Jan 9, 2025	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 9, 2025	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
Jan 9, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 9, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations.
Nov 7, 2022	D · Potential for harm, one-off	The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time.
Nov 7, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Nov 7, 2022	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Nov 7, 2022	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 7, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Nov 7, 2022	C · Minimal risk, facility-wide	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Dec 18, 2019	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Dec 18, 2019	E · Potential for harm, repeated	The facility did not provide at least one adequately sized room for dining and activities, with good lighting, airflow, and furniture.
Dec 18, 2019	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Dec 18, 2019	D · Potential for harm, one-off	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times.
Dec 18, 2019	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (6 → 13).

Year	Citations	Worst severity that year
2019	5	E
2022	6	D
2025	13	E
2026	5	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.91	3.45	3.95	top 3% in Ohio; top 15% in the U.S.
Registered Nurse hours	1.23	0.60	0.69	top 3% in Ohio; top 9% in the U.S.
Weekend total nurse staffing	4.65	3.07	3.50	top 3% in Ohio; top 10% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.98	0.42	0.48	top 2% in Ohio; top 6% in the U.S.
Total nursing staff turnover (%)	42.9	48.7	45.8	top 35% in Ohio; top 44% in the U.S.
RN turnover (%)	34.5	43.9	42.9	top 37% in Ohio; top 38% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.53, RN 1.38, weekend 5.24. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Blanchard Valley Health System	Organization	5% or Greater Direct Ownership Interest	100%	07/17/2008
Bishop-Pierce, Judith	Individual	Operational/Managerial Control	NOT APPLICABLE	03/20/2023
Bishop-Pierce, Judith	Individual	ADP of the SNF	NOT APPLICABLE	03/20/2023
Brough, Michael	Individual	Corporate Director	NOT APPLICABLE	07/01/2021
Brough, Michael	Individual	Trustee of the SNF	NOT APPLICABLE	07/01/2021
Cosiano, Frank	Individual	Corporate Director	NOT APPLICABLE	07/01/2015
Cosiano, Frank	Individual	Trustee of the SNF	NOT APPLICABLE	07/01/2015
Cytlak, David	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2010
Cytlak, David	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2010
Dowling, James	Individual	Corporate Director	NOT APPLICABLE	01/01/2018
Dowling, James	Individual	Trustee of the SNF	NOT APPLICABLE	01/01/2018
Edgington, Annette	Individual	Corporate Director	NOT APPLICABLE	07/01/2023
Edgington, Annette	Individual	Trustee of the SNF	NOT APPLICABLE	07/01/2023
Hopkins, William	Individual	Corporate Director	NOT APPLICABLE	07/01/2022
Hopkins, William	Individual	Trustee of the SNF	NOT APPLICABLE	07/01/2022
Jones, Ginger	Individual	Corporate Director	NOT APPLICABLE	05/01/2015
Jones, Ginger	Individual	Trustee of the SNF	NOT APPLICABLE	05/01/2015
Kennard, Dan	Individual	Corporate Director	NOT APPLICABLE	07/01/2021
Kennard, Dan	Individual	Trustee of the SNF	NOT APPLICABLE	07/01/2021
Kroetz, Elizabeth	Individual	Corporate Director	NOT APPLICABLE	07/01/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
"Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Fox Run Manor	0.0 mi	Findlay, OH	★★★☆☆	2/5
The Manor at Greendale	2.0 mi	Findlay, OH	★★★★★	4/5
Heritage the	2.3 mi	Findlay, OH	★☆☆☆☆	2/5
Briar Hill Health Campus	9.1 mi	North Baltimore, OH	★★★★★	5/5
Serenity Spring Senior Living at Arlington	10.5 mi	Arlington, OH	★★★★☆	3/5
Independence House	13.2 mi	Fostoria, OH	★★★★☆	4/5
St Catherine's C C of Fostoria	14.6 mi	Fostoria, OH	★★★☆☆	3/5
Good Shepherd Home	14.7 mi	Fostoria, OH	★★★★☆	3/5
Mennonite Memorial Home	16.5 mi	Bluffton, OH	★★★☆☆	3/5
Meadows of Leipsic	17.6 mi	Leipsic, OH	★★★★★	4/5

Compare this facility with the 3 closest →

All facilities in Findlay →

Facility data as of CMS processing date 2026-08-01. CCN 365973.

The Care File

Visit checklist — Birchaven Retirement Village

15100 Birchaven Lane, Findlay, OH 45840 · 4194243000

Health inspection rating 2/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
☐ "Who reviews your menus, and can I see this week's menu and join my family member for a meal?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365973 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)