Arkansas State Veterans Home at North Little Rock

Name: Arkansas State Veterans Home at North Little Rock
Address: 2401 JOHN ASHLEY DRIVE, North Little Rock, AR, 72114, US
Telephone: 5016832382

2401 John Ashley Drive, North Little Rock, AR 72114 · Pulaski County · 96 certified beds · avg 88 residents/day · certified since Apr 27, 2017

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

6.97

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (16)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 23, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 23, 2024	E · Potential for harm, repeated	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. · from a complaint
Feb 23, 2024	E · Potential for harm, repeated	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman.
Feb 23, 2024	E · Potential for harm, repeated	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Feb 23, 2024	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Feb 23, 2024	E · Potential for harm, repeated	The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems.
Feb 23, 2024	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. · from a complaint
Feb 23, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Feb 23, 2024	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Feb 23, 2024	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Feb 23, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Dec 9, 2022	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Dec 9, 2022	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Dec 9, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
Dec 9, 2022	D · Potential for harm, one-off	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Dec 9, 2022	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2022	5	0	D
2024	11	0	F

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Arkansas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	6.97	4.71	3.95	top 1% in Arkansas; top 2% in the U.S.
Registered Nurse hours	0.64	0.48	0.69	top 15% in Arkansas; top 43% in the U.S.
Weekend total nurse staffing	6.11	4.04	3.50	top 1% in Arkansas; top 2% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.31	0.28	0.48	top 34% in Arkansas; bottom 34% in the U.S.
Total nursing staff turnover (%)	61.7	49.5	45.8	bottom 18% in Arkansas; bottom 14% in the U.S.
RN turnover (%)	62.5	44.8	42.9	bottom 26% in Arkansas; bottom 19% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.06, RN 0.47, weekend 4.44. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

Government - State

Owner / manager	Type	Role	Stake	Since
Lee, Phoua	Individual	W-2 Managing Employee	NOT APPLICABLE	11/20/2017
Lee, Phoua	Individual	Corporate Officer	NOT APPLICABLE	11/20/2017

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"Where do you post your latest state inspection results and the ombudsman's contact information?"
"How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
"Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
The Blossoms at North Little Rock Rehab & Nursing	0.0 mi	North Little Rock, AR	★★★☆☆	3/5
Robinson Nursing and Rehabilitation Center LLC	2.7 mi	North Little Rock, AR	★★☆☆☆	2/5
Lakewood Health and Rehab, LLC	3.1 mi	North Little Rock, AR	★★★★☆	4/5
The Blossoms at Cumberland Rehab & Nursing Center	3.3 mi	Little Rock, AR	★☆☆☆☆	1/5	abuse
The Blossoms at Midtown Rehab & Nursing Center	3.3 mi	Little Rock, AR	★☆☆☆☆	1/5
Briarwood Nursing and Rehabilitation Center, INC	3.7 mi	Little Rock, AR	★★★☆☆	3/5
Premier at the Springs	4.4 mi	North Little Rock, AR	★☆☆☆☆	1/5
The Green House Cottages of Poplar Grove	4.8 mi	Little Rock, AR	★★★★☆	3/5
The Blossoms at Breckenridge Rehab & Nursing Cente	4.9 mi	Little Rock, AR	★☆☆☆☆	2/5
The Blossoms at Woodland Hills Rehab & Nursing Cen	4.9 mi	Little Rock, AR	★☆☆☆☆	1/5	abuse

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 045462.

The Care File

Visit checklist — Arkansas State Veterans Home at North Little Rock

2401 John Ashley Drive, North Little Rock, AR 72114 · 5016832382

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "Where do you post your latest state inspection results and the ombudsman's contact information?"
☐ "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "How do you handle residents who need modified food textures, and how do you make those meals appetizing?"
☐ "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 045462 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)