Alden of Waterford
2021 Randi Drive, Aurora, IL 60505 · Kane County · 99 certified beds · avg 86 residents/day · certified since Sep 6, 2001
Part of chain: THE ALDEN NETWORK (27 facilities, chain avg rating 2.9★)
3/5
Health inspection rating (on-site)
1
Serious findings on record
$106,499
Fines, last 3 years
3.00
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Apr 4, 2024 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Apr 16, 2024 (Deficient, Provider has date of correction)
All citations in the current public record (30)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 26, 2026 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Jan 26, 2026 | D · Potential for harm, one-off | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · from a complaint |
| Jan 12, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint |
| Nov 16, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Sep 4, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| May 30, 2025 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint |
| May 30, 2025 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Mar 27, 2025 | F · Potential for harm, facility-wide | The facility did not electronically submit complete and accurate staffing information to the government, based on payroll and other verifiable records. |
| Mar 27, 2025 | E · Potential for harm, repeated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Mar 27, 2025 | E · Potential for harm, repeated | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
| Mar 27, 2025 | E · Potential for harm, repeated | The facility did not prepare and serve food in a form that meets each resident's individual needs — for example, chopped, pureed, or softened food for residents with chewing or swallowing problems. |
| Mar 27, 2025 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. |
| Mar 27, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Mar 27, 2025 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Mar 27, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 25, 2025 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Dec 11, 2024 | D · Potential for harm, one-off | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · from a complaint |
| Dec 5, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Apr 4, 2024 | ▲ J · Immediate jeopardy, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Apr 4, 2024 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Apr 4, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Apr 4, 2024 | D · Potential for harm, one-off | The facility did not provide safe and appropriate pain management for a resident who needed it. |
| Apr 4, 2024 | D · Potential for harm, one-off | The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. |
| Apr 4, 2024 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Apr 4, 2024 | D · Potential for harm, one-off | The facility did not provide special eating equipment and utensils — like adaptive cups or easy-grip silverware — for residents who need them, along with appropriate help at meals. |
| Apr 4, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 3, 2023 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 3, 2023 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Feb 3, 2023 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Feb 3, 2023 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 8).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 4 | 0 | E |
| 2024 | 10 | 1 | J ▲ |
| 2025 | 13 | 0 | F |
| 2026 | 3 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $106,499.
| Date | Type | Amount / length |
|---|---|---|
| Apr 4, 2024 | Fine | $106,499 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Illinois avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.00 | 2.99 | 3.95 | top 32% in Illinois; bottom 14% in the U.S. |
| Registered Nurse hours | 1.05 | 0.63 | 0.69 | top 12% in Illinois; top 14% in the U.S. |
| Weekend total nurse staffing | 2.53 | 2.67 | 3.50 | top 41% in Illinois; bottom 10% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.99 | 0.56 | 0.48 | top 10% in Illinois; top 6% in the U.S. |
| Total nursing staff turnover (%) | 43.5 | 44.5 | 45.8 | bottom 50% in Illinois; top 46% in the U.S. |
| RN turnover (%) | 36.0 | 41.8 | 42.9 | top 42% in Illinois; top 40% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.64, RN 1.27, weekend 3.07. Staffing rating: 3/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 3/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Alden of Waterford Investments LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 10/13/1999 |
| Audra Elisco Grantor Tr Dated 11/02/2004 | Organization | 5% or Greater Indirect Ownership Interest | — | 03/01/2018 |
| Lauren Magnusson Grantor Tr Dated 11/02/2004 | Organization | 5% or Greater Indirect Ownership Interest | — | 02/28/2018 |
| Randi Schullo Grantor Tr Dated 11/02/2004 | Organization | 5% or Greater Indirect Ownership Interest | — | 02/28/2018 |
| The Alden Group, LTD. | Organization | 5% or Greater Indirect Ownership Interest | — | 10/09/1996 |
| Alden Management Services, INC. | Organization | Operational/Managerial Control | NOT APPLICABLE | 10/09/1996 |
| Bank Leumi USA | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 08/29/2012 |
| Carl, Joan | Individual | Corporate Director | NOT APPLICABLE | 05/10/2010 |
| Carl, Joan | Individual | Corporate Officer | NOT APPLICABLE | 05/10/2010 |
| Davis, Esther | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/15/2010 |
| Goblet, Alexia | Individual | W-2 Managing Employee | NOT APPLICABLE | 06/20/2021 |
| Molitor, Robert | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/16/2008 |
| Schlossberg, Floyd | Individual | Corporate Director | NOT APPLICABLE | 05/10/2010 |
| Schlossberg, Floyd | Individual | Corporate Officer | NOT APPLICABLE | 05/10/2010 |
| Schullo, Randi | Individual | Corporate Director | NOT APPLICABLE | 02/16/2010 |
| Schullo, Randi | Individual | Corporate Officer | NOT APPLICABLE | 02/16/2010 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "How do your actual daily staffing levels compare to what's reported on Medicare's Care Compare website?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Alden Courts of Waterford | 0.1 mi | Aurora, IL | ★★★★☆ | 4/5 | |
| Jennings Terrace | 2.6 mi | Aurora, IL | ★★★★☆ | 4/5 | |
| Thrive of Fox Valley | 3.0 mi | Aurora, IL | ★★★★☆ | 4/5 | |
| Grove of Fox Valley,the | 3.6 mi | Aurora, IL | ★★★★☆ | 4/5 | |
| La Bella of Aurora | 4.0 mi | Aurora, IL | ★☆☆☆☆ | 1/5 | abuse |
| Avantara Aurora | 4.6 mi | Aurora, IL | ★★★★☆ | 4/5 | |
| Asbury Gardens Nsg & Rehab | 5.1 mi | North Aurora, IL | ★★★★☆ | 4/5 | |
| St Patrick's Residence | 5.4 mi | Naperville, IL | ★★★☆☆ | 2/5 | abuse |
| Meadowbrook Manor - Naperville | 5.5 mi | Naperville, IL | ★★★☆☆ | 3/5 | |
| Pearl at the Tillers | 5.7 mi | Oswego, IL | ★★★★★ | 4/5 | |
| Tabor Hills Health Care Fac | 5.7 mi | Naperville, IL | ★★★★★ | 4/5 | |
| Pearl of Orchard Valley | 5.8 mi | Aurora, IL | ★☆☆☆☆ | 1/5 | abuse |
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Facility data as of CMS processing date 2026-08-01. CCN 146008.