Windflower Health Center

Name: Windflower Health Center
Address: 5500 SW 9th Ave, Amarillo, TX, 79106, US
Telephone: 8063527244

5500 SW 9th Ave, Amarillo, TX 79106 · Potter County · 120 certified beds · avg 79 residents/day · certified since Feb 21, 2002

Part of chain: LIFESPACE COMMUNITIES (15 facilities, chain avg rating 4.4★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.05

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (31)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 18, 2026	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Jun 18, 2026	D · Potential for harm, one-off	The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jun 18, 2026	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Jun 18, 2026	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Jun 18, 2026	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
May 19, 2026	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them. · from a complaint
Apr 11, 2025	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 11, 2025	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Apr 11, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Apr 11, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Apr 11, 2025	D · Potential for harm, one-off	The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need.
Apr 11, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Apr 11, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Apr 11, 2025	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Apr 2, 2025	E · Potential for harm, repeated	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint
Apr 2, 2025	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. · from a complaint
Apr 2, 2025	D · Potential for harm, one-off	The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint
Jul 16, 2024	D · Potential for harm, one-off	The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · from a complaint
Feb 29, 2024	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Feb 29, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Feb 29, 2024	D · Potential for harm, one-off	The facility did not create and follow a basic care plan covering a new resident's most immediate needs within 48 hours of admission. The first days are when a new resident is most vulnerable.
Feb 29, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 29, 2024	D · Potential for harm, one-off	The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly.
Feb 29, 2024	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Feb 29, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Nov 20, 2023	D · Potential for harm, one-off	The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint
Aug 21, 2023	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 9).

Year	Citations	Worst severity that year
2023	2	F
2024	8	D
2025	11	F
2026	10	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Texas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.05	3.46	3.95	top 14% in Texas; top 38% in the U.S.
Registered Nurse hours	0.61	0.44	0.69	top 15% in Texas; top 46% in the U.S.
Weekend total nurse staffing	3.53	3.04	3.50	top 15% in Texas; top 40% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.35	0.34	0.48	top 35% in Texas; bottom 42% in the U.S.
Total nursing staff turnover (%)	53.9	55.3	45.8	bottom 46% in Texas; bottom 27% in the U.S.
RN turnover (%)	68.8	54.6	42.9	bottom 30% in Texas; bottom 12% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.68, RN 0.56, weekend 3.22. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 4/5

Who owns this facility

Non profit - Other

Owner / manager	Type	Role	Stake	Since
Bradley & Associates INC	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2023
Cliftonlarsonallen LLP	Organization	ADP of the SNF	NOT APPLICABLE	01/01/2023
Craig Amarillo LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	07/19/2022
Craig Amarillo LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/07/2025
Gorman, Joseph	Individual	Operational/Managerial Control	NOT APPLICABLE	01/08/2025
Gorman, Joseph	Individual	ADP of the SNF	NOT APPLICABLE	01/08/2025
Haley, Kelsey	Individual	Corporate Director	NOT APPLICABLE	01/01/2024
Haley, Kelsey	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Harshfield, Nicholas	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Hemphill County Hospital District	Organization	Operational/Managerial Control	NOT APPLICABLE	02/28/2015
Jantzen, Jesse	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Jantzen, Jesse	Individual	ADP of the SNF	NOT APPLICABLE	04/07/2025
Lifespace Communities INC	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2023
Lifespace Communities INC	Organization	ADP of the SNF	NOT APPLICABLE	04/07/2025
McQuery, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	04/07/2025
Rankin, Ron	Individual	ADP of the SNF	NOT APPLICABLE	04/07/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
"What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
"What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"What alternatives do you try before using bed rails, and how do you involve families in that decision?"
"How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Heritage Convalescent Center	0.1 mi	Amarillo, TX	★★☆☆☆	3/5
Amarillo Medical Lodge	0.1 mi	Amarillo, TX	★★★★★	5/5
Landmark of Amarillo Rehabilitation and Nursing Ce	0.8 mi	Amarillo, TX	★★★☆☆	3/5
Amarillo Center for Skilled Care	0.8 mi	Amarillo, TX	★★★☆☆	3/5
Kirkland Court Health and Rehabilitation Center	1.0 mi	Amarillo, TX	★☆☆☆☆	1/5	abuse
Ussery Roan Texas State Veterans Home	1.1 mi	Amarillo, TX	★★★☆☆	3/5
Five Points Nursing and Rehabilitation	1.9 mi	Amarillo, TX	★★★★☆	4/5
Ware Memorial Care Center	3.4 mi	Amarillo, TX	★★★★☆	3/5
Legacy Rehabilitation and Living	3.8 mi	Amarillo, TX	★★☆☆☆	2/5
Georgia Manor Nursing Home	3.8 mi	Amarillo, TX	★★☆☆☆	3/5
Hillside Heights Rehabilitation Suites	4.7 mi	Amarillo, TX	★★☆☆☆	2/5	abuse

Compare this facility with the 3 closest →

All facilities in Amarillo →

Facility data as of CMS processing date 2026-08-01. CCN 675904.

The Care File

Visit checklist — Windflower Health Center

5500 SW 9th Ave, Amarillo, TX 79106 · 8063527244

Health inspection rating 4/5 · CMS overall 4/5· Fines (3y): $0

Questions for the administrator:

☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Can you give me examples of how you adjust daily routines and room setups to fit each resident's preferences?"
☐ "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
☐ "What does the care plan for a brand-new resident cover in the first 48 hours, and who writes it?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "What alternatives do you try before using bed rails, and how do you involve families in that decision?"
☐ "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 675904 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)