Willows Health and Rehab Ctr

Name: Willows Health and Rehab Ctr
Address: 1500 E 191ST ST, Euclid, OH, 44117, US
Telephone: 2164868880

1500 E 191st St, Euclid, OH 44117 · Cuyahoga County · 75 certified beds · avg 67 residents/day · certified since Feb 18, 1986

Part of chain: SABER HEALTHCARE GROUP (126 facilities, chain avg rating 2.9★)

3/5

Health inspection rating (on-site)

Serious findings on record

$39,683

Fines, last 3 years

3.27

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Actual harm, one-off · May 23, 2024 · F-0692

The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.

Why it matters: Malnutrition and dehydration can quickly weaken a resident and lead to serious complications.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 19, 2024 (Deficient, Provider has date of correction)

▲ Actual harm, one-off · May 9, 2022 · F-0697

The facility did not provide safe and appropriate pain management for a resident who needed it.

Why it matters: Untreated pain causes needless suffering and can lead to depression, poor sleep, and declining health.

Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.

Corrected: Jun 2, 2022 (Deficient, Provider has date of correction)

All citations in the current public record (25)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
May 23, 2024	▲ G · Actual harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
May 23, 2024	E · Potential for harm, repeated	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 23, 2024	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 23, 2024	D · Potential for harm, one-off	The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail.
May 9, 2022	▲ G · Actual harm, one-off	The facility did not provide safe and appropriate pain management for a resident who needed it.
May 9, 2022	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 9, 2022	F · Potential for harm, facility-wide	The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months.
May 9, 2022	F · Potential for harm, facility-wide	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 9, 2022	E · Potential for harm, repeated	The facility did not properly hold, secure, and manage residents' personal money that was deposited with it for safekeeping. Facilities holding residents' funds must keep careful, honest accounts.
May 9, 2022	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
May 9, 2022	E · Potential for harm, repeated	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
May 9, 2022	D · Potential for harm, one-off	The facility did not honor residents' right to manage their own money and financial affairs.
May 9, 2022	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
May 9, 2022	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving.
May 9, 2022	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 9, 2022	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
May 9, 2022	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
May 9, 2022	D · Potential for harm, one-off	The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
May 9, 2022	D · Potential for harm, one-off	The facility did not provide or arrange dental services for its residents. Nursing homes are responsible for making sure residents can get dental care.
Apr 4, 2019	E · Potential for harm, repeated	The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature.
Apr 4, 2019	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Apr 4, 2019	E · Potential for harm, repeated	The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors.
Apr 4, 2019	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Apr 4, 2019	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Apr 4, 2019	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (15 → 4).

Year	Citations	Serious (G–L)	Worst severity that year
2019	6	0	E
2022	15	1	G ▲
2024	4	1	G ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $39,683.

Date	Type	Amount / length
May 23, 2024	Fine	$39,683

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Ohio avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.27	3.45	3.95	bottom 45% in Ohio; bottom 25% in the U.S.
Registered Nurse hours	0.34	0.60	0.69	bottom 10% in Ohio; bottom 14% in the U.S.
Weekend total nurse staffing	2.96	3.07	3.50	top 47% in Ohio; bottom 29% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.18	0.42	0.48	bottom 5% in Ohio; bottom 9% in the U.S.
Total nursing staff turnover (%)	46.8	48.7	45.8	top 45% in Ohio; bottom 45% in the U.S.
RN turnover (%)	42.9	43.9	42.9	top 47% in Ohio; bottom 49% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.21, RN 0.33, weekend 2.91. Staffing rating: 2/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
WWBV Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	100%	09/30/2019
Cekanski, Cynthia	Individual	Operational/Managerial Control	NOT APPLICABLE	10/25/2021
Cekanski, Cynthia	Individual	ADP of the SNF	NOT APPLICABLE	10/25/2021
Citrin Cooperman Advisors LLC	Organization	ADP of the SNF	NOT APPLICABLE	07/01/2006
Mehta, Dharmesh	Individual	ADP of the SNF	NOT APPLICABLE	12/01/2023
Nicoluzakis, Gregory	Individual	Managing Control - Governing Body	NOT APPLICABLE	03/01/2019
Nicoluzakis, Gregory	Individual	Corporate Officer	NOT APPLICABLE	03/01/2019
Nicoluzakis, Gregory	Individual	ADP of the SNF	NOT APPLICABLE	03/01/2019
Ohio Pennsyslvania Property LLC	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	03/01/2016
Ohio Pennsyslvania Property LLC	Organization	ADP of the SNF	NOT APPLICABLE	03/01/2016
Saber Governance LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/2019
SHG Boa LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/11/2025
SHG Management LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	09/01/2019
SHG Management LLC	Organization	ADP of the SNF	NOT APPLICABLE	09/01/2019
SHG Mt, LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/11/2025
TCF National Bank	Organization	ADP of the SNF	NOT APPLICABLE	07/19/2019
Thomas, Ursula	Individual	Operational/Managerial Control	NOT APPLICABLE	10/28/2024
Thomas, Ursula	Individual	ADP of the SNF	NOT APPLICABLE	10/28/2024
Volpe, Benjamin	Individual	Corporate Director	NOT APPLICABLE	03/01/2019
Volpe, Benjamin	Individual	Corporate Officer	NOT APPLICABLE	03/01/2019

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
"How do you assess and manage residents' pain, especially for those who have trouble communicating?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you coordinate and monitor care for residents who receive dialysis?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How does your quality committee work, and can you share an example of a problem it identified and fixed?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Hillside Plaza	0.4 mi	Cleveland, OH	★★★☆☆	3/5
Eastbrook Healthcare Center	0.9 mi	Cleveland, OH	★★★☆☆	3/5
Mount Saint Joseph Rehab Center	1.2 mi	Euclid, OH	★★★★☆	4/5
Slovene Home for the Aged	1.4 mi	Cleveland, OH	★☆☆☆☆	2/5
Gardens of Euclid Beach	1.7 mi	Cleveland, OH	★★☆☆☆	1/5
Heritage Healthcare of Euclid	1.8 mi	Euclid, OH	★☆☆☆☆	2/5
Gardens of McGregor and Amasa Stone	2.3 mi	East Cleveland, OH	★★★★★	4/5
Tranquility of Richmond Heights	3.0 mi	Richmond Heights, OH	★★☆☆☆	2/5
Candlewood Healthcare and Rehabilitation	3.0 mi	East Cleveland, OH	★★★☆☆	3/5
Grande Pointe Healthcare Commu	3.6 mi	Richmond Heights, OH	★★☆☆☆	2/5
Highland Pointe Health & Rehab Center	3.8 mi	Highland Heights, OH	★☆☆☆☆	1/5
Avenue at Lyndhurst	4.2 mi	Lyndhurst, OH	★★☆☆☆	1/5	SFF

Compare this facility with the 3 closest →

All facilities in Euclid →

Facility data as of CMS processing date 2026-08-01. CCN 365670.

The Care File

Visit checklist — Willows Health and Rehab Ctr

1500 E 191st St, Euclid, OH 44117 · 2164868880

Health inspection rating 3/5 · CMS overall 4/5· Fines (3y): $39,683

Most serious findings on record:

▲ May 23, 2024 (F-0692, Actual harm, one-off): The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration.
▲ May 9, 2022 (F-0697, Actual harm, one-off): The facility did not provide safe and appropriate pain management for a resident who needed it.

Questions for the administrator:

☐ "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
☐ "How do you assess and manage residents' pain, especially for those who have trouble communicating?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you coordinate and monitor care for residents who receive dialysis?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How does your quality committee work, and can you share an example of a problem it identified and fixed?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 365670 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)