How to file a complaint about care →
No fines or payment denials in the published 3-year window.
18627 Shurmer Road, Strongsville, OH 44136 (opens Google Maps) · Cuyahoga County · (440) 238-3361· 128 certified beds · avg 110 residents/day · certified since Jan 1, 1967 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
New to these records? How to read an inspection report →
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
▲ Actual harm, isolated · Oct 21, 2025 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Nov 11, 2025 (Deficient, Provider has date of correction)
Showing the latest 3 of 12 inspection findings. Open the full record below to read every finding.
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint F-0684
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint F-0880
The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint F-0690
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 21, 2025 | ▲ G · Actual harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint · F-0684 |
| Oct 21, 2025 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint · F-0880 |
| Oct 21, 2025 | D · Potential for more than minimal harm, isolated | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint · F-0690 |
| Oct 21, 2025 | D · Potential for more than minimal harm, isolated | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. · from a complaint · F-0881 |
| Jul 25, 2024 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| May 5, 2022 | C · Potential for minimal harm, widespread | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Apr 18, 2019 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Apr 18, 2019 | E · Potential for more than minimal harm, pattern | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · F-0803 |
| Apr 18, 2019 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Apr 18, 2019 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Apr 18, 2019 | D · Potential for more than minimal harm, isolated | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. · F-0692 |
| Apr 18, 2019 | D · Potential for more than minimal harm, isolated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
Citations from standard inspections stayed about the same across the last two inspection cycles (1 → 1).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 6 | 0 | F |
| 2022 | 1 | 0 | C |
| 2024 | 1 | 0 | F |
| 2025 | 4 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.42 | 3.45 | 3.95 | top 8% in Ohio; top 25% in the U.S. |
| Registered Nurse hours | 0.54 | 0.60 | 0.69 | bottom 49% in Ohio; bottom 43% in the U.S. |
| Weekend total nurse staffing | 3.84 | 3.07 | 3.50 | top 9% in Ohio; top 28% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.31 | 0.42 | 0.48 | bottom 33% in Ohio; bottom 35% in the U.S. |
| Total nursing staff turnover (%) | 40.0 | 48.7 | 45.8 | top 27% in Ohio; top 36% in the U.S. |
| RN turnover (%) | 23.1 | 43.9 | 42.9 | top 19% in Ohio; top 18% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.75, RN 0.58, weekend 4.13.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.75 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 3/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Altenheim. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Brassell, Debbie | Individual | Corporate Director | NOT APPLICABLE | 02/28/2024 |
| Elber, Renate | Individual | Corporate Director | NOT APPLICABLE | 06/24/2024 |
| Haseley, Tamsin | Individual | Corporate Director | NOT APPLICABLE | 06/28/2021 |
| Helfrich, Karl | Individual | Corporate Director | NOT APPLICABLE | 06/28/2021 |
| Kaminski, James | Individual | Corporate Director | NOT APPLICABLE | 06/29/2022 |
| Kedzior, John | Individual | Corporate Director | NOT APPLICABLE | 06/28/2021 |
| Kedzior, John | Individual | Corporate Officer | NOT APPLICABLE | 06/28/2021 |
| Knowles, David | Individual | Corporate Director | NOT APPLICABLE | 06/25/2018 |
| Knowles, David | Individual | Corporate Officer | NOT APPLICABLE | 06/25/2018 |
| Manz, Norbert | Individual | Corporate Director | NOT APPLICABLE | 06/28/2021 |
| Manz, Norbert | Individual | Corporate Officer | NOT APPLICABLE | 06/28/2021 |
| Mueller, Reiner | Individual | Corporate Director | NOT APPLICABLE | 06/24/2024 |
| Mueller, Reiner | Individual | Corporate Officer | NOT APPLICABLE | 06/30/2025 |
| Oliveros, Ed | Individual | Corporate Director | NOT APPLICABLE | 06/28/2021 |
| Psota, Paul | Individual | Corporate Officer | NOT APPLICABLE | 03/01/2009 |
| Psota, Paul | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/01/2009 |
| Psota, Paul | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2009 |
| Riedthaler, Sue | Individual | Corporate Director | NOT APPLICABLE | 06/28/2021 |
| Roach, Melodie | Individual | Corporate Officer | NOT APPLICABLE | 12/01/2023 |
| Roach, Melodie | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/01/2023 |
Showing 20 of 26 parties CMS has on file for this facility; 6 are not displayed. The full list is in the CMS Ownership dataset.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Falling Water Healthcare Center | 1.4 mi | Strongsville, OH | ★★★★☆ | 3/5 | |
| Strongsville Healthcare and Rehabilitation | 1.5 mi | Strongsville, OH | ★★★☆☆ | 2/5 | |
| Diplomat Healthcare | 3.7 mi | North Royalton, OH | ★★☆☆☆ | 1/5 | |
| Pearlview Rehab & Wellness Ctr | 3.9 mi | Brunswick, OH | ★★☆☆☆ | 1/5 | |
| Willowood Care Center of Brunswick | 4.2 mi | Brunswick, OH | ★★★☆☆ | 3/5 | |
| O'Neill Healthcare Middleburg Heights | 4.6 mi | Middleburg Heights, OH | ★★★★★ | 4/5 | |
| Hopkins Rehabilitation and Care Center | 4.7 mi | Middleburg Heights, OH | ★★☆☆☆ | 2/5 | |
| Aristocrat Berea Healthcare and Rehabilitation | 4.8 mi | Berea, OH | ★★☆☆☆ | 2/5 | |
| Parkside Villa | 4.9 mi | Middleburg Heights, OH | ★★★★☆ | 3/5 | |
| Brunswick Pointe Transitional Care | 5.4 mi | Brunswick, OH | ★★★★★ | 5/5 | |
| Riverview Pointe Care Center | 5.4 mi | Olmsted Falls, OH | ★★★★★ | 4/5 | |
| Royal Oak Nursing & Rehab Ctr | 5.4 mi | Middleburg Heights, OH | ★★★☆☆ | 3/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Cuyahoga, OH — 92 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 365109.
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