Willow Brook Christian Home
55 Lazelle Rd, Columbus, OH 43235 · Franklin County · 50 certified beds · avg 44 residents/day · certified since Jan 16, 1995
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Sep 2, 2025 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Sep 3, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (25)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 30, 2026 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Apr 30, 2026 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Apr 30, 2026 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Apr 30, 2026 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Dec 23, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Dec 23, 2025 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Sep 2, 2025 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Nov 7, 2024 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility used physical restraints — devices that limit a resident's movement — when they weren't needed for medical treatment. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Nov 7, 2024 | D · Potential for harm, one-off | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
| Feb 28, 2022 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Feb 28, 2022 | E · Potential for harm, repeated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Feb 28, 2022 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Feb 28, 2022 | D · Potential for harm, one-off | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. |
| Feb 28, 2022 | D · Potential for harm, one-off | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. |
| Feb 28, 2022 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (12 → 4).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 6 | 0 | F |
| 2024 | 12 | 0 | E |
| 2025 | 3 | 1 | G ▲ |
| 2026 | 4 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Ohio avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.28 | 3.45 | 3.95 | top 10% in Ohio; top 30% in the U.S. |
| Registered Nurse hours | 1.46 | 0.60 | 0.69 | top 1% in Ohio; top 5% in the U.S. |
| Weekend total nurse staffing | 3.77 | 3.07 | 3.50 | top 10% in Ohio; top 31% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.89 | 0.42 | 0.48 | top 3% in Ohio; top 8% in the U.S. |
| Total nursing staff turnover (%) | 38.9 | 48.7 | 45.8 | top 24% in Ohio; top 34% in the U.S. |
| RN turnover (%) | 14.3 | 43.9 | 42.9 | top 8% in Ohio; top 7% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.03, RN 1.37, weekend 3.54. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Barth, Phil | Individual | Corporate Director | NOT APPLICABLE | 08/16/2004 |
| Davis, Brandi | Individual | Corporate Director | NOT APPLICABLE | 01/11/2024 |
| Harris, Kent | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/10/2025 |
| Harris, Kent | Individual | ADP of the SNF | NOT APPLICABLE | 12/10/2025 |
| Irwin, Terry | Individual | Corporate Director | NOT APPLICABLE | 01/01/2005 |
| Johnson, William | Individual | Corporate Director | NOT APPLICABLE | 11/14/2019 |
| Ketron, Nicole | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2005 |
| Ketron, Nicole | Individual | ADP of the SNF | NOT APPLICABLE | 06/24/2025 |
| Longo, Scott | Individual | Corporate Director | NOT APPLICABLE | 03/10/2007 |
| May, Jerry | Individual | Corporate Director | NOT APPLICABLE | 07/24/2025 |
| McKenna, Blythe | Individual | Corporate Director | NOT APPLICABLE | 01/23/2025 |
| McKnight, Matthew | Individual | Corporate Officer | NOT APPLICABLE | 01/09/2023 |
| McKnight, Matthew | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/09/2023 |
| McKnight, Matthew | Individual | ADP of the SNF | NOT APPLICABLE | 01/09/2023 |
| Pickens, Roger | Individual | Corporate Director | NOT APPLICABLE | 11/08/2012 |
| Poulson, Thomas | Individual | Corporate Officer | NOT APPLICABLE | 06/28/2010 |
| Poulson, Thomas | Individual | ADP of the SNF | NOT APPLICABLE | 06/28/2010 |
| Richard, Neil | Individual | ADP of the SNF | NOT APPLICABLE | 03/01/2016 |
| Ringle, Michael | Individual | Corporate Director | NOT APPLICABLE | 04/26/2025 |
| Sarkel, Ed | Individual | Corporate Director | NOT APPLICABLE | 05/09/2019 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "If someone reports suspected abuse or neglect here, what happens in the first 24 hours?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Highbanks Care Center | 0.2 mi | Columbus, OH | ★★★★★ | 4/5 | |
| Worthington Christian Village | 0.5 mi | Columbus, OH | ★★★★★ | 3/5 | |
| Laurels of Norworth the | 2.3 mi | Worthington, OH | ★☆☆☆☆ | 1/5 | |
| Laurels of Worthington, the | 2.9 mi | Worthington, OH | ★★★☆☆ | 2/5 | |
| Capri Gardens | 3.6 mi | Lewis Center, OH | ★★★★★ | 4/5 | |
| Landings of Westerville Health and Rehab the | 3.9 mi | Westerville, OH | ★★★★★ | 4/5 | |
| The Laurels of Walden Park | 4.3 mi | Columbus, OH | ★☆☆☆☆ | 1/5 | |
| Buckeye Terrace Rehabilitation and Nursing Center | 4.4 mi | Westerville, OH | ★★☆☆☆ | 2/5 | |
| Wesley Glen Health Services Corp | 4.8 mi | Columbus, OH | ★★★★★ | 5/5 | |
| Dublin Post Acute | 5.1 mi | Dublin, OH | ★☆☆☆☆ | 1/5 | SFF |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 365988.