White Oak Manor - Tryon

Name: White Oak Manor - Tryon
Address: 70 Oak Street, Tryon, NC, 28782, US
Telephone: 8288599161

70 Oak Street, Tryon, NC 28782 · Polk County · 70 certified beds · avg 61 residents/day · certified since Dec 19, 1974

2/5

Health inspection rating (on-site)

Serious findings on record

$16,153

Fines, last 3 years

4.53

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 2/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

Most serious findings (actual harm or immediate jeopardy)

▲ Immediate jeopardy, one-off · Feb 4, 2026 · F-0689 · triggered by a complaint

The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.

Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.

Corrected: Feb 28, 2026 (Deficient, Provider has date of correction)

All citations in the current public record (11)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 4, 2026	▲ J · Immediate jeopardy, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Jul 24, 2025	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jul 24, 2025	D · Potential for harm, one-off	The facility did not keep residents' personal and medical information private and confidential. · from a complaint
Jul 24, 2025	D · Potential for harm, one-off	The facility did not protect residents from misuse of their belongings or money — this is called misappropriation, and it includes theft or improper use of a resident's property or funds. · from a complaint
Jul 24, 2025	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · from a complaint
Jul 24, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jul 24, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jul 24, 2025	C · Minimal risk, facility-wide	The facility did not have a registered nurse on duty at least 8 hours a day, or did not have a registered nurse serving full-time as director of nursing.
Jul 24, 2025	B · Minimal risk, repeated	The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day.
Jul 10, 2024	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · from a complaint
Mar 17, 2023	E · Potential for harm, repeated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.

Inspection trend by year

Citations from standard inspections increased between the last two inspection cycles (1 → 8).

Year	Citations	Serious (G–L)	Worst severity that year
2023	1	0	E
2024	1	0	D
2025	8	0	D
2026	1	1	J ▲

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

1 fine totaling $16,153.

Date	Type	Amount / length
Feb 4, 2026	Fine	$16,153

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	North Carolina avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.53	4.01	3.95	top 18% in North Carolina; top 22% in the U.S.
Registered Nurse hours	0.58	0.64	0.69	top 42% in North Carolina; bottom 49% in the U.S.
Weekend total nurse staffing	4.34	3.56	3.50	top 13% in North Carolina; top 15% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.28	0.41	0.48	bottom 40% in North Carolina; bottom 28% in the U.S.
Total nursing staff turnover (%)	62.4	49.0	45.8	bottom 18% in North Carolina; bottom 13% in the U.S.
RN turnover (%)	36.4	45.7	42.9	top 34% in North Carolina; top 40% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.11, RN 0.52, weekend 3.94. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 3/5 · long-stay residents: 2/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you protect residents' privacy, both in their medical records and in day-to-day care?"
"What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
"What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"How many hours a day is a registered nurse physically in the building, including weekends?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Willowbrooke Court SC Ctr at Tryon Estates	2.7 mi	Columbus, NC	★★★★★	5/5
Autumn Care of Saluda	6.6 mi	Saluda, NC	★★☆☆☆	2/5
Hendersonville Health and Rehabilitation	12.0 mi	Flat Rock, NC	★★★★★	5/5
Golden Age Operations	13.5 mi	Inman, SC	★★★★☆	4/5
Inman Healthcare	13.7 mi	Inman, SC	★★★★☆	3/5
Lake Emory Post Acute Care	14.5 mi	Inman, SC	★☆☆☆☆	2/5	abuse
Magnolia Manor - Inman	14.6 mi	Inman, SC	★☆☆☆☆	1/5	SFF
Carolina Village INC	14.8 mi	Hendersonville, NC	★★★★★	5/5
Life Care Center of Hendersonville	14.9 mi	Hendersonville, NC	★★★☆☆	2/5
Valley Hill Health & Rehab Center	15.0 mi	Hendersonville, NC	★★☆☆☆	2/5
The Laurels of Hendersonville	15.5 mi	Hendersonville, NC	★★★☆☆	2/5
The Greens at Hendersonville	16.4 mi	Hendersonville, NC	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in Tryon →

Facility data as of CMS processing date 2026-08-01. CCN 345127.

The Care File

Visit checklist — White Oak Manor - Tryon

70 Oak Street, Tryon, NC 28782 · 8288599161

Health inspection rating 2/5 · CMS overall 2/5· Fines (3y): $16,153

Most serious findings on record:

▲ Feb 4, 2026 (F-0689, Immediate jeopardy, one-off): The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Questions for the administrator:

☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How do you protect residents' privacy, both in their medical records and in day-to-day care?"
☐ "What safeguards do you have to protect residents' money and belongings, and what happens when something goes missing?"
☐ "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "How many hours a day is a registered nurse physically in the building, including weekends?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 345127 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)