The Laurels of Hendersonville

How to file a complaint about care →

4 fines totaling $36,257, plus 1 Medicare payment denial period.

Every penalty CMS publishes for this facility in the 3-year window is listed —none excluded. The count and the dollar total come from two different CMS datasets and agree for this facility. Penalties older than the window are dropped by CMS before publication, not by us.

What these staffing numbers mean →

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.60, RN 0.75, weekend 2.83.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.60 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

For profit - Corporation

All 17 owning or managing parties CMS has on file are shown — none excluded.

Other facilities in the same chain

CMS lists this facility under the chain Ciena Healthcare/Laurel Health Care — 81 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.

• The Laurels of Pender — Burgaw, NC · overall 4/5
• The Laurels of Salisbury — Salisbury, NC · overall 3/5
• Hamilton Respiratory and Nursing Center — Hamilton, OH · overall 3/5
• Laurels of Athens, the — Athens, OH · overall 2/5
• Laurels of Blanchester, the — Blanchester, OH · overall 5/5
• Laurels of Defiance the — Defiance, OH · overall 4/5
• Laurels of Huber Heights the — Huber Heights, OH · overall 3/5
• Laurels of Massillon, the — Massillon, OH · overall 5/5

Listed by state, then facility name — not a ranking. Showing 8 of the 80 others, continuing from this facility's own place in that list.

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

• "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
• "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
• "Can you show me how medications are stored and secured on the units, including controlled drugs?"
• "How do you screen new residents for mental health and disability-related needs, and how do you provide the specialized services they require?"
• "How do you coordinate with state agencies for residents with mental health conditions or intellectual disabilities?"
• "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
• "Can I see where garbage is stored and how often it's removed?"
• "Where do you post your daily staffing numbers, and can I see today's?"

Also worth asking anywhere

• "Your weekend nurse staffing is reported below the North Carolina midpoint — how does the weekend schedule differ from a weekday?"
• "Can I see the plan of correction for the findings in your most recent state inspection?"
• "CMS reports 44% total nursing staff turnover here — who on the care team has been with you longest?"
• "The ownership record on file lists 17 owning or managing parties — who makes the decisions about staffing levels?"
• "Can I visit again unannounced, at a mealtime or on a weekend?"

Compare this facility with the 3 closest →

All facilities in Hendersonville →