Virginia ›Richmond

Westminster-Canterbury of Richmond

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1600 Westbrook Ave, Richmond, VA 23227 (opens Google Maps) · Henrico County · (804) 264-6000· 158 certified beds · avg 137 residents/day · certified since Oct 1, 1975 · Medicare and Medicaid certified

Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →

4/5
Health inspection rating (on-site)
inspected Jun 12, 2024
0
Serious findings on record
$0
Fines, last 3 years
5.40
Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.

  1. D · Potential for more than minimal harm, isolated

    The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint F-0658

  2. D · Potential for more than minimal harm, isolated

    The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint F-0842

  3. D · Potential for more than minimal harm, isolated

    The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. F-0554

View all 14 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

DateSeverityWhat the facility was cited for
Oct 30, 2024D · Potential for more than minimal harm, isolatedThe facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint · F-0658
Oct 30, 2024D · Potential for more than minimal harm, isolatedThe facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842
Jun 12, 2024D · Potential for more than minimal harm, isolatedThe facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554
Jun 12, 2024D · Potential for more than minimal harm, isolatedThe facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656
Jun 12, 2024D · Potential for more than minimal harm, isolatedThe facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Jun 12, 2024D · Potential for more than minimal harm, isolatedThe facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757
May 25, 2023D · Potential for more than minimal harm, isolatedThe facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688
May 25, 2023D · Potential for more than minimal harm, isolatedThe facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842
May 25, 2023B · Potential for minimal harm, patternThe facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582
May 25, 2023B · Potential for minimal harm, patternThe facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · F-0625
Mar 25, 2021F · Potential for more than minimal harm, widespreadThe facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · F-0625
Mar 25, 2021F · Potential for more than minimal harm, widespreadThe facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · F-0803
Mar 25, 2021F · Potential for more than minimal harm, widespreadThe facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812
Mar 25, 2021D · Potential for more than minimal harm, isolatedThe facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01
All citationsSerious citations (G–L)
2021
All citations: 4
Serious citations (G–L): 0
2023
All citations: 4
Serious citations (G–L): 0
2024
All citations: 6
Serious citations (G–L): 0

All bars start at zero. Exact values and supporting details remain below.

YearCitationsSerious (G–L)Worst severity that year
202140F
202340D
202460D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01
This facilityVirginia averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.40
Virginia average: 3.67
U.S. average: 3.95
Registered Nurse hours
This facility: 1.48
Virginia average: 0.66
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.04
Virginia average: 3.21
U.S. average: 3.50

All bars start at zero. Exact values and supporting details remain below.

MeasureThis facilityVirginia avgU.S. avgWhere it stands
Total nurse staffing (hours per resident per day)5.403.673.95top 9% in Virginia; top 8% in the U.S.
Registered Nurse hours1.480.660.69top 5% in Virginia; top 5% in the U.S.
Weekend total nurse staffing5.043.213.50top 6% in Virginia; top 6% in the U.S.
Weekend RN hours (not acuity-adjusted)1.050.460.48top 5% in Virginia; top 5% in the U.S.
Total nursing staff turnover (%)43.848.145.8top 36% in Virginia; top 47% in the U.S.
RN turnover (%)24.348.242.9top 13% in Virginia; top 20% in the U.S.

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.75, RN 1.30, weekend 4.43.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.75 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Westminster-Canterbury of Richmond. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

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Before you compare prices

  • Request the room type, effective date and itemized daily rate in writing.
  • Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
  • Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / managerTypeRoleStakeSince
Westminster Canterbury CorporationOrganization5% or Greater Direct Ownership Interest—10/01/1975
Branch Banking and Trust CompanyOrganization5% or Greater Mortgage InterestNOT APPLICABLE12/29/2010
Burns, JohnIndividualCorporate DirectorNOT APPLICABLE09/07/2015
Gardner, RussellIndividualCorporate OfficerNOT APPLICABLE06/19/2006
Mackall, TylerIndividualOperational/Managerial ControlNOT APPLICABLE11/13/2023
Mackall, TylerIndividualADP of the SNFNOT APPLICABLE01/01/2025
The Bank of New York Mellon Trust CompanyOrganization5% or Greater Mortgage InterestNOT APPLICABLE11/30/2006
Westminster Canterbury CorporationOrganization5% or Greater Security InterestNOT APPLICABLE11/09/2011

All 8 owning or managing parties CMS has on file are shown — none excluded.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

  • "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
  • "How do you keep residents' medical records accurate, complete, and secure?"
  • "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
  • "Can you show me an example care plan, and how are families included when it's created and updated?"
  • "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
  • "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
  • "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
  • "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"

Also worth asking anywhere

  • "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
  • "Can I see the plan of correction for the findings in your most recent state inspection?"
  • "CMS reports 44% total nursing staff turnover here — who on the care team has been with you longest?"
  • "Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 29 within 20 miles)

FacilityDistanceCityOverallInspectionFlags
Rosedale Health & Rehabilitation0.8 miRichmond, VA★☆☆☆☆1/5
Lakeside Health & Rehabilitation1.5 miRichmond, VA★★☆☆☆1/5
Vcu Health Children's Services at Brook Road1.9 miRichmond, VA★★★★★5/5
Glenburnie Rehab & Nursing Center2.7 miRichmond, VA★★☆☆☆1/5
Parham Health Care & Rehab Center3.4 miRichmond, VA★☆☆☆☆1/5abuseSFF
The Virginia Home4.0 miRichmond, VA★★★☆☆2/5abuse
Westport Rehabilitation and Nursing Center4.2 miRichmond, VA★☆☆☆☆1/5
August Healthcare at Richmond5.0 miRichmond, VA★★★☆☆3/5
Forest Hill Health & Rehabilitation5.5 miRichmond, VA★☆☆☆☆1/5
Southampton Rehabilitation and Healthcare Center5.7 miRichmond, VA★★☆☆☆2/5
Autumn Care of Mechanicsville6.2 miMechanicsville, VA★★☆☆☆2/5
Elizabeth Adam Crump Health and Rehab6.3 miGlen Allen, VA★☆☆☆☆1/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Henrico, VA — 14 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Richmond →

Facility data as of CMS processing date 2026-08-01. CCN 495096.

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