Westminster-Canterbury of Richmond

Name: Westminster-Canterbury of Richmond
Address: 1600 WESTBROOK AVE, Richmond, VA, 23227, US
Telephone: 8042646000

1600 Westbrook Ave, Richmond, VA 23227 · Henrico County · 158 certified beds · avg 137 residents/day · certified since Oct 1, 1975

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.40

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Oct 30, 2024	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint
Oct 30, 2024	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint
Jun 12, 2024	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jun 12, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 12, 2024	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jun 12, 2024	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
May 25, 2023	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
May 25, 2023	D · Potential for harm, one-off	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
May 25, 2023	B · Minimal risk, repeated	The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered.
May 25, 2023	B · Minimal risk, repeated	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Mar 25, 2021	F · Potential for harm, facility-wide	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Mar 25, 2021	F · Potential for harm, facility-wide	The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician.
Mar 25, 2021	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 25, 2021	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).

Year	Citations	Worst severity that year
2021	4	F
2023	4	D
2024	6	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.40	3.67	3.95	top 9% in Virginia; top 8% in the U.S.
Registered Nurse hours	1.48	0.66	0.69	top 5% in Virginia; top 5% in the U.S.
Weekend total nurse staffing	5.04	3.21	3.50	top 6% in Virginia; top 6% in the U.S.
Weekend RN hours (not acuity-adjusted)	1.05	0.46	0.48	top 5% in Virginia; top 5% in the U.S.
Total nursing staff turnover (%)	43.8	48.1	45.8	top 36% in Virginia; top 47% in the U.S.
RN turnover (%)	24.3	48.2	42.9	top 13% in Virginia; top 20% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.75, RN 1.30, weekend 4.43. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Westminster Canterbury Corporation	Organization	5% or Greater Direct Ownership Interest	—	10/01/1975
Branch Banking and Trust Company	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	12/29/2010
Burns, John	Individual	Corporate Director	NOT APPLICABLE	09/07/2015
Gardner, Russell	Individual	Corporate Officer	NOT APPLICABLE	06/19/2006
Mackall, Tyler	Individual	Operational/Managerial Control	NOT APPLICABLE	11/13/2023
Mackall, Tyler	Individual	ADP of the SNF	NOT APPLICABLE	01/01/2025
The Bank of New York Mellon Trust Company	Organization	5% or Greater Mortgage Interest	NOT APPLICABLE	11/30/2006
Westminster Canterbury Corporation	Organization	5% or Greater Security Interest	NOT APPLICABLE	11/09/2011

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you keep residents' medical records accurate, complete, and secure?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Rosedale Health & Rehabilitation	0.8 mi	Richmond, VA	★☆☆☆☆	1/5
Lakeside Health & Rehabilitation	1.5 mi	Richmond, VA	★★☆☆☆	1/5
Vcu Health Children's Services at Brook Road	1.9 mi	Richmond, VA	★★★★★	5/5
Glenburnie Rehab & Nursing Center	2.7 mi	Richmond, VA	★★☆☆☆	1/5
Parham Health Care & Rehab Center	3.4 mi	Richmond, VA	★☆☆☆☆	1/5	abuseSFF
The Virginia Home	3.9 mi	Richmond, VA	★★★☆☆	2/5	abuse
Westport Rehabilitation and Nursing Center	4.2 mi	Richmond, VA	★☆☆☆☆	1/5
August Healthcare at Richmond	5.0 mi	Richmond, VA	★★★☆☆	3/5
Forest Hill Health & Rehabilitation	5.5 mi	Richmond, VA	★☆☆☆☆	1/5
Southampton Rehabilitation and Healthcare Center	5.7 mi	Richmond, VA	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Richmond →

Facility data as of CMS processing date 2026-08-01. CCN 495096.

The Care File

Visit checklist — Westminster-Canterbury of Richmond

1600 Westbrook Ave, Richmond, VA 23227 · 8042646000

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you keep residents' medical records accurate, complete, and secure?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495096 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)