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Westminster-Canterbury of Richmond
1600 Westbrook Ave, Richmond, VA 23227 (opens Google Maps) · Henrico County · (804) 264-6000· 158 certified beds · avg 137 residents/day · certified since Oct 1, 1975 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
4/5
Health inspection rating (on-site)
inspected Jun 12, 2024
0
Serious findings on record
$0
Fines, last 3 years
5.40
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.
The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint F-0658
The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint F-0842
The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. F-0554
View all 14 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Oct 30, 2024 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · from a complaint · F-0658 |
| Oct 30, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · from a complaint · F-0842 |
| Jun 12, 2024 | D · Potential for more than minimal harm, isolated | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. · F-0554 |
| Jun 12, 2024 | D · Potential for more than minimal harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Jun 12, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Jun 12, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason. · F-0757 |
| May 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| May 25, 2023 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| May 25, 2023 | B · Potential for minimal harm, pattern | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| May 25, 2023 | B · Potential for minimal harm, pattern | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · F-0625 |
| Mar 25, 2021 | F · Potential for more than minimal harm, widespread | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. · F-0625 |
| Mar 25, 2021 | F · Potential for more than minimal harm, widespread | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. · F-0803 |
| Mar 25, 2021 | F · Potential for more than minimal harm, widespread | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 25, 2021 | D · Potential for more than minimal harm, isolated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · F-0677 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 4).
All citationsSerious citations (G–L)
2021
All citations: 4
Serious citations (G–L): 0
2023
All citations: 4
Serious citations (G–L): 0
2024
All citations: 6
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 4 | 0 | F |
| 2023 | 4 | 0 | D |
| 2024 | 6 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityVirginia averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 5.40
Virginia average: 3.67
U.S. average: 3.95
Registered Nurse hours
This facility: 1.48
Virginia average: 0.66
U.S. average: 0.69
Weekend total nurse staffing
This facility: 5.04
Virginia average: 3.21
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.40 | 3.67 | 3.95 | top 9% in Virginia; top 8% in the U.S. |
| Registered Nurse hours | 1.48 | 0.66 | 0.69 | top 5% in Virginia; top 5% in the U.S. |
| Weekend total nurse staffing | 5.04 | 3.21 | 3.50 | top 6% in Virginia; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 1.05 | 0.46 | 0.48 | top 5% in Virginia; top 5% in the U.S. |
| Total nursing staff turnover (%) | 43.8 | 48.1 | 45.8 | top 36% in Virginia; top 47% in the U.S. |
| RN turnover (%) | 24.3 | 48.2 | 42.9 | top 13% in Virginia; top 20% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.75, RN 1.30, weekend 4.43.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.75 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Westminster-Canterbury of Richmond. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Westminster Canterbury Corporation | Organization | 5% or Greater Direct Ownership Interest | — | 10/01/1975 |
| Branch Banking and Trust Company | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 12/29/2010 |
| Burns, John | Individual | Corporate Director | NOT APPLICABLE | 09/07/2015 |
| Gardner, Russell | Individual | Corporate Officer | NOT APPLICABLE | 06/19/2006 |
| Mackall, Tyler | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/13/2023 |
| Mackall, Tyler | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2025 |
| The Bank of New York Mellon Trust Company | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 11/30/2006 |
| Westminster Canterbury Corporation | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 11/09/2011 |
All 8 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How often is each resident's medication list reviewed, and who decides when a drug can be reduced or stopped?"
- "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 44% total nursing staff turnover here — who on the care team has been with you longest?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (12 closest of 29 within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Rosedale Health & Rehabilitation | 0.8 mi | Richmond, VA | ★☆☆☆☆ | 1/5 | |
| Lakeside Health & Rehabilitation | 1.5 mi | Richmond, VA | ★★☆☆☆ | 1/5 | |
| Vcu Health Children's Services at Brook Road | 1.9 mi | Richmond, VA | ★★★★★ | 5/5 | |
| Glenburnie Rehab & Nursing Center | 2.7 mi | Richmond, VA | ★★☆☆☆ | 1/5 | |
| Parham Health Care & Rehab Center | 3.4 mi | Richmond, VA | ★☆☆☆☆ | 1/5 | abuseSFF |
| The Virginia Home | 4.0 mi | Richmond, VA | ★★★☆☆ | 2/5 | abuse |
| Westport Rehabilitation and Nursing Center | 4.2 mi | Richmond, VA | ★☆☆☆☆ | 1/5 | |
| August Healthcare at Richmond | 5.0 mi | Richmond, VA | ★★★☆☆ | 3/5 | |
| Forest Hill Health & Rehabilitation | 5.5 mi | Richmond, VA | ★☆☆☆☆ | 1/5 | |
| Southampton Rehabilitation and Healthcare Center | 5.7 mi | Richmond, VA | ★★☆☆☆ | 2/5 | |
| Autumn Care of Mechanicsville | 6.2 mi | Mechanicsville, VA | ★★☆☆☆ | 2/5 | |
| Elizabeth Adam Crump Health and Rehab | 6.3 mi | Glen Allen, VA | ★☆☆☆☆ | 1/5 |
Compare this facility with the 3 closest →
Other facilities in the same county
CMS records place this facility in Henrico, VA — 14 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
- Canterbury Rehabilitation and Healthcare Center — Richmond, VA · overall 1/5abuse
- Cedarfield Pinnacle Living — Richmond, VA · overall —/5
- Henrico Health & Rehabilitation Center — Highland Springs, VA · overall —/5SFF
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 495096.