Ventana by Buckner

Name: Ventana by Buckner
Address: 8301 N. CENTRAL EXPRESSWAY, Dallas, TX, 75201, US
Telephone: 2147588031

8301 N. Central Expressway, Dallas, TX 75201 · Dallas County · 72 certified beds · avg 66 residents/day · certified since Mar 17, 2020

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

5.46

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (14)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 18, 2026	E · Potential for harm, repeated	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly.
Mar 18, 2026	E · Potential for harm, repeated	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Mar 18, 2026	D · Potential for harm, one-off	The facility did not safely and appropriately administer IV fluids (fluids given through a vein) for residents who needed them.
Jul 15, 2025	E · Potential for harm, repeated	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults. · from a complaint
Jul 15, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Dec 18, 2024	D · Potential for harm, one-off	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. · from a complaint
Dec 18, 2024	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · from a complaint
Dec 18, 2024	D · Potential for harm, one-off	The facility did not properly plan a resident's discharge to meet the resident's goals and needs after leaving. · from a complaint
Dec 18, 2024	D · Potential for harm, one-off	When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care. · from a complaint
Dec 18, 2024	D · Potential for harm, one-off	The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time.
Mar 28, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint
Nov 3, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · from a complaint
Nov 3, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Nov 3, 2023	D · Potential for harm, one-off	The facility did not arrange hospice services for a resident who needed them, or help the resident move to a facility that could arrange hospice. Hospice provides comfort-focused care for people nearing the end of life. · from a complaint

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (5 → 3).

Year	Citations	Worst severity that year
2023	3	E
2024	6	D
2025	2	E
2026	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Texas avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	5.46	3.46	3.95	top 3% in Texas; top 8% in the U.S.
Registered Nurse hours	1.01	0.44	0.69	top 2% in Texas; top 15% in the U.S.
Weekend total nurse staffing	5.21	3.04	3.50	top 2% in Texas; top 5% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.93	0.34	0.48	top 1% in Texas; top 7% in the U.S.
Total nursing staff turnover (%)	44.8	55.3	45.8	top 32% in Texas; top 50% in the U.S.
RN turnover (%)	21.4	54.6	42.9	top 9% in Texas; top 16% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 5.11, RN 0.95, weekend 4.88. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Buckner Senior Living	Organization	5% or Greater Direct Ownership Interest	100%	12/01/2012
Gentry, Jeffrey	Individual	Corporate Officer	NOT APPLICABLE	12/14/2017
Moore, Jessica	Individual	Operational/Managerial Control	NOT APPLICABLE	04/12/2012
Moore, Jessica	Individual	ADP of the SNF	NOT APPLICABLE	04/12/2012
Reyes, Albert	Individual	Corporate Officer	NOT APPLICABLE	01/02/2007
Robbins, Kenneth	Individual	Corporate Director	NOT APPLICABLE	04/21/2025
Robbins, Kenneth	Individual	Operational/Managerial Control	NOT APPLICABLE	04/25/2025
Robbins, Kenneth	Individual	ADP of the SNF	NOT APPLICABLE	04/21/2025

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"Who on your staff manages IV therapy, and what training and monitoring is in place?"
"How is routine foot care handled here, and does a podiatrist visit regularly?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you track that every resident's quarterly assessment happens on time?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"How do you prepare residents and families for discharge, and what support do you arrange for after they leave?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Simpson Place	1.0 mi	Dallas, TX	★★☆☆☆	3/5
Avir at Dallas	1.2 mi	Dallas, TX	★☆☆☆☆	2/5
Fair Park Health & Rehabilitation Center	1.7 mi	Dallas, TX	★☆☆☆☆	2/5	abuse
Lakewest Rehabilitation and Skilled Care	4.0 mi	Dallas, TX	★☆☆☆☆	1/5	abuse
The Renaissance at Kessler Park	4.4 mi	Dallas, TX	★★★☆☆	4/5
Forest Park Nursing & Rehabilitation	4.5 mi	Dallas, TX	★☆☆☆☆	1/5
Southern Oaks Therapy and Living Center	4.6 mi	Dallas, TX	★★★☆☆	3/5
Traymore Nursing Center	5.1 mi	Dallas, TX	★★★☆☆	4/5
The Plaza at Edgemere	5.7 mi	Dallas, TX	★★★★☆	4/5
C C Young Memorial Home	6.0 mi	Dallas, TX	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Dallas →

Facility data as of CMS processing date 2026-08-01. CCN 676483.

The Care File

Visit checklist — Ventana by Buckner

8301 N. Central Expressway, Dallas, TX 75201 · 2147588031

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "Who on your staff manages IV therapy, and what training and monitoring is in place?"
☐ "How is routine foot care handled here, and does a podiatrist visit regularly?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you track that every resident's quarterly assessment happens on time?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "How do you prepare residents and families for discharge, and what support do you arrange for after they leave?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 676483 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)