Twin Ports Health Services

Name: Twin Ports Health Services
Address: 1612 N 37TH ST, Superior, WI, 54880, US
Telephone: 7153925144

1612 N 37th St, Superior, WI 54880 · Douglas County · 90 certified beds · avg 80 residents/day · certified since Jun 14, 1984

Part of chain: NORTH SHORE HEALTHCARE (59 facilities, chain avg rating 2.7★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.75

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (10)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jan 22, 2026	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Jan 22, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 22, 2026	D · Potential for harm, one-off	The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Jul 18, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint
Sep 25, 2024	F · Potential for harm, facility-wide	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Sep 25, 2024	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Sep 25, 2024	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Sep 25, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Sep 13, 2023	D · Potential for harm, one-off	The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections.
Sep 13, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (4 → 3).

Year	Citations	Worst severity that year
2023	2	D
2024	4	F
2025	1	D
2026	3	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Wisconsin avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.75	4.29	3.95	bottom 36% in Wisconsin; bottom 49% in the U.S.
Registered Nurse hours	1.27	1.01	0.69	top 21% in Wisconsin; top 8% in the U.S.
Weekend total nurse staffing	3.35	3.84	3.50	bottom 38% in Wisconsin; top 50% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.85	0.68	0.48	top 22% in Wisconsin; top 10% in the U.S.
Total nursing staff turnover (%)	19.2	46.9	45.8	top 2% in Wisconsin; top 2% in the U.S.
RN turnover (%)	10.0	39.7	42.9	top 4% in Wisconsin; top 4% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.45, RN 1.16, weekend 3.09. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 3/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
NSHC Wisconsin LLC	Organization	5% or Greater Direct Ownership Interest	—	12/01/2016
Baumann, Troy	Individual	Corporate Officer	NOT APPLICABLE	12/01/2016
Baumann, Troy	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2016
Belongia, Christina	Individual	Operational/Managerial Control	NOT APPLICABLE	11/01/2019
Cibc Bank USA	Organization	5% or Greater Security Interest	NOT APPLICABLE	12/31/2024
Cibc Bank USA	Organization	Operational/Managerial Control	NOT APPLICABLE	12/31/2024
Cliftonlarsonallen LLP	Organization	Operational/Managerial Control	NOT APPLICABLE	05/22/2018
Cliftonlarsonallen LLP	Organization	ADP of the SNF	NOT APPLICABLE	04/14/2025
Continuum Therapy Partners LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	03/01/2025
Continuum Therapy Partners LLC	Organization	ADP of the SNF	NOT APPLICABLE	04/14/2025
Gee, Darren	Individual	Operational/Managerial Control	NOT APPLICABLE	11/30/2021
Gee, Darren	Individual	ADP of the SNF	NOT APPLICABLE	11/30/2021
GPH Superior LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2016
Greer, Lauren	Individual	Operational/Managerial Control	NOT APPLICABLE	11/29/2023
Greer, Lauren	Individual	ADP of the SNF	NOT APPLICABLE	11/29/2023
Hoehn, Jeffrey	Individual	Corporate Officer	NOT APPLICABLE	12/01/2016
Hoehn, Jeffrey	Individual	Operational/Managerial Control	NOT APPLICABLE	12/01/2016
Johnson, Viana	Individual	Operational/Managerial Control	NOT APPLICABLE	06/01/2023
Johnson, Viana	Individual	ADP of the SNF	NOT APPLICABLE	06/01/2023
North Shore Healthcare LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	12/01/2016

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
"If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Villa Marina Health and Rehabilitation Center	1.3 mi	Superior, WI	★★★★☆	3/5
Dove Healthcare - Superior	2.1 mi	Superior, WI	★★☆☆☆	2/5
Franciscan Health Center	3.7 mi	Duluth, MN	★☆☆☆☆	2/5
The North Shore Estates LLC	4.7 mi	Duluth, MN	★★☆☆☆	2/5
Bayshore Residence and Rehabilitation Center	5.1 mi	Duluth, MN	★★☆☆☆	2/5
Viewcrest Health Center	6.8 mi	Duluth, MN	★★★☆☆	3/5
Benedictine Health Center	8.2 mi	Duluth, MN	★☆☆☆☆	1/5	abuse
Aftenro Home	8.3 mi	Duluth, MN	★☆☆☆☆	1/5
Hilltop Healthcare Rehabilitation and Skilled Nurs	8.6 mi	Duluth, MN	★★☆☆☆	2/5
Ecumen Lakeshore	9.2 mi	Duluth, MN	★★★★★	5/5

Compare this facility with the 3 closest →

All facilities in Superior →

Facility data as of CMS processing date 2026-08-01. CCN 525370.

The Care File

Visit checklist — Twin Ports Health Services

1612 N 37th St, Superior, WI 54880 · 7153925144

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "If you ever planned to discharge or transfer my family member, how much written notice would we receive and how could we appeal?"
☐ "If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 525370 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)