The Suites at Jordan River

Name: The Suites at Jordan River
Address: 10001 CROOKED CREEK RD SUITE 501, Collierville, TN, 38017, US
Telephone: 9017798200

10001 Crooked Creek Rd Suite 501, Collierville, TN 38017 · Shelby County · 60 certified beds · avg 57 residents/day · certified since Aug 24, 2022

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.34

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (8)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 27, 2025	E · Potential for harm, repeated	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Mar 27, 2025	E · Potential for harm, repeated	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. · from a complaint
Mar 27, 2025	E · Potential for harm, repeated	The facility did not make sure resident assessments were done by a qualified health professional. Assessments guide all of a resident's care, so the person doing them must be properly trained. · from a complaint
Mar 27, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Mar 27, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 27, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Mar 27, 2025	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint
Mar 27, 2025	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.

Inspection trend by year

Year	Citations	Serious (G–L)	Worst severity that year
2025	8	0	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Tennessee avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.34	3.62	3.95	top 15% in Tennessee; top 28% in the U.S.
Registered Nurse hours	0.60	0.57	0.69	top 34% in Tennessee; top 48% in the U.S.
Weekend total nurse staffing	3.87	3.15	3.50	top 13% in Tennessee; top 27% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.53	0.39	0.48	top 17% in Tennessee; top 29% in the U.S.
Total nursing staff turnover (%)	54.8	48.9	45.8	bottom 32% in Tennessee; bottom 25% in the U.S.
RN turnover (%)	41.7	43.2	42.9	top 49% in Tennessee; top 50% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.49, RN 0.62, weekend 4.01. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 1/5 · long-stay residents: 2/5 · short-stay residents: 1/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Herzke, Rudolf	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Herzke, Rudolf	Individual	Corporate Officer	NOT APPLICABLE	01/01/2022
Walrond, James	Individual	Contracted Managing Employee	NOT APPLICABLE	07/19/2021

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How soon after admission is a full assessment completed, and how are the findings shared with the family?"
"How do you track that every resident's quarterly assessment happens on time?"
"Who conducts resident assessments here, and what are their qualifications?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Collierville Nursing and Rehabilitation, LLC	0.0 mi	Collierville, TN	★★☆☆☆	3/5
The Village at Germantown	6.7 mi	Germantown, TN	★★☆☆☆	1/5
Cordova Wellness and Rehabilitation Center	7.3 mi	Cordova, TN	★★★☆☆	3/5
Memphis Jewish Home	7.3 mi	Cordova, TN	★★★★☆	4/5
Applingwood Post Acute	7.3 mi	Cordova, TN	★★☆☆☆	2/5
Kirby Pines Manor	9.6 mi	Memphis, TN	★★★★★	5/5
Signature Healthcare of Primacy	9.9 mi	Memphis, TN	★★★★★	4/5
Quince Nursing and Rehabilitation Center	9.9 mi	Memphis, TN	★★☆☆☆	1/5
Waters of Memphis a Rehabilitation & Nursing Ctr	9.9 mi	Memphis, TN	★☆☆☆☆	2/5
The Kings Daughters and Sons	12.3 mi	Bartlett, TN	★★☆☆☆	2/5

Compare this facility with the 3 closest →

All facilities in Collierville →

Facility data as of CMS processing date 2026-08-01. CCN 445541.

The Care File

Visit checklist — The Suites at Jordan River

10001 Crooked Creek Rd Suite 501, Collierville, TN 38017 · 9017798200

Health inspection rating 4/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
☐ "How do you track that every resident's quarterly assessment happens on time?"
☐ "Who conducts resident assessments here, and what are their qualifications?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 445541 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)