Telford Terrace
1025 Robert L Telford Drive, Richmond, KY 40475 · Madison County · 26 certified beds · avg 21 residents/day · certified since Nov 24, 2003
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Jan 15, 2022 · F-0880
The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Why it matters: Weak infection control lets illnesses like flu, COVID-19, and drug-resistant infections spread quickly among vulnerable residents.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Mar 8, 2022 (Deficient, Provider has date of correction)
All citations in the current public record (7)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 24, 2023 | D · Potential for harm, one-off | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Jan 15, 2022 | ▲ J · Immediate jeopardy, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 15, 2022 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 15, 2022 | E · Potential for harm, repeated | The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. |
| Jan 15, 2022 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jan 15, 2022 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Jan 15, 2022 | D · Potential for harm, one-off | The facility did not reassess a resident after a significant change in their condition, such as a sudden decline in health. A full new assessment is required when a resident's condition changes in a major way. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 6 | 1 | J ▲ |
| 2023 | 1 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Kentucky avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.96 | 3.71 | 3.95 | top 10% in Kentucky; top 14% in the U.S. |
| Registered Nurse hours | 1.16 | 0.74 | 0.69 | top 9% in Kentucky; top 11% in the U.S. |
| Weekend total nurse staffing | 4.07 | 3.27 | 3.50 | top 13% in Kentucky; top 21% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.96 | 0.53 | 0.48 | top 8% in Kentucky; top 7% in the U.S. |
| Total nursing staff turnover (%) | 89.3 | 46.4 | 45.8 | bottom 1% in Kentucky; bottom 1% in the U.S. |
| RN turnover (%) | 60.0 | 41.8 | 42.9 | bottom 21% in Kentucky; bottom 22% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.71, RN 1.10, weekend 3.86. Staffing rating: 4/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ballard, Michael | Individual | Corporate Director | NOT APPLICABLE | 03/03/2025 |
| Brooks, Pamela | Individual | Corporate Director | NOT APPLICABLE | 06/11/2020 |
| Brooks, Pamela | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/11/2023 |
| Brooks, Pamela | Individual | ADP of the SNF | NOT APPLICABLE | 06/11/2023 |
| Devers, Dustin | Individual | Corporate Director | NOT APPLICABLE | 12/01/2022 |
| Devers, Dustin | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/01/2022 |
| Devers, Dustin | Individual | ADP of the SNF | NOT APPLICABLE | 12/01/2022 |
| Ferguson, John | Individual | Corporate Director | NOT APPLICABLE | 02/28/2013 |
| Ney, Marshall | Individual | Corporate Director | NOT APPLICABLE | 01/01/1995 |
| Ogden, Marion | Individual | Corporate Director | NOT APPLICABLE | 03/03/2025 |
| Reed, Michael | Individual | Managing Control - Governing Body | NOT APPLICABLE | 08/18/2025 |
| Reed, Michael | Individual | Corporate Director | NOT APPLICABLE | 03/03/2025 |
| Shelton, Richard | Individual | Corporate Director | NOT APPLICABLE | 12/03/2015 |
| Vance, Jackie | Individual | Corporate Director | NOT APPLICABLE | 12/04/2014 |
| Yoder, Ervin | Individual | Corporate Director | NOT APPLICABLE | 03/03/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you track that every resident's quarterly assessment happens on time?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
- "If my family member's health suddenly changes, how quickly do you reassess them and update their care?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Kenwood Health and Rehabilitation Center | 1.8 mi | Richmond, KY | ★★★★★ | 5/5 | |
| Madison Health and Rehabilitation Center | 1.8 mi | Richmond, KY | ★☆☆☆☆ | 3/5 | |
| Berea Health and Rehabilitation | 11.5 mi | Berea, KY | ★★★☆☆ | 4/5 | |
| The Terrace Nursing and Rehabilitation Center | 11.8 mi | Berea, KY | ★★★★☆ | 5/5 | |
| Nicholasville Nursing and Rehabilitation | 16.8 mi | Nicholasville, KY | ★☆☆☆☆ | 2/5 | |
| Hartland Park Health & Rehabilitation | 17.1 mi | Lexington, KY | ★☆☆☆☆ | 1/5 | |
| Bluegrass Care & Rehabilitation Center | 17.6 mi | Lexington, KY | ★★★★☆ | 4/5 | |
| Fountain Circle Care & Rehabilitation Center | 18.1 mi | Winchester, KY | ★★☆☆☆ | 2/5 | |
| Sayre Christian Village Nursing Home | 18.3 mi | Lexington, KY | ★☆☆☆☆ | 2/5 | |
| Lexington Premier Nursing & Rehab | 18.4 mi | Lexington, KY | ★☆☆☆☆ | 1/5 | |
| Irvine Nursing and Rehabilitation Center | 18.4 mi | Irvine, KY | ★★★★☆ | 4/5 | |
| Landmark of Lancaster Rehabilitation and Nursing C | 18.5 mi | Lancaster, KY | ★★☆☆☆ | 2/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 185451.