Riverside Lifelong Health & Rehabilitation Sanders
7385 Walker Ave, Gloucester, VA 23061 · Gloucester County · 55 certified beds · avg 48 residents/day · certified since Jan 27, 2005
Part of chain: RIVERSIDE HEALTH SYSTEM (6 facilities, chain avg rating 3.3★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Jul 11, 2019 · F-0600
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Aug 18, 2019 (Deficient, Provider has date of correction)
All citations in the current public record (23)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 20, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 20, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 20, 2023 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Mar 3, 2022 | D · Potential for harm, one-off | The facility did not give residents important notices in a format and language they can understand — for example, translated documents or accessible formats for those with vision or hearing loss. |
| Mar 3, 2022 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Mar 3, 2022 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jul 11, 2019 | ▲ G · Actual harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
| Jul 11, 2019 | E · Potential for harm, repeated | The facility's activities program was not run by a qualified professional. The person directing recreation and social activities must have proper training or credentials. |
| Jul 11, 2019 | E · Potential for harm, repeated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Jul 11, 2019 | E · Potential for harm, repeated | The facility's quality committee — the internal group responsible for finding and fixing care problems — did not have the required members or did not meet at least every three months. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not provide activities that meet residents' needs and interests. Nursing homes must offer meaningful activity programs, not just leave residents idle. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Jul 11, 2019 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (3 → 3).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2019 | 17 | 1 | G ▲ |
| 2022 | 3 | 0 | D |
| 2023 | 3 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.97 | 3.67 | 3.95 | top 13% in Virginia; top 14% in the U.S. |
| Registered Nurse hours | 0.96 | 0.66 | 0.69 | top 12% in Virginia; top 18% in the U.S. |
| Weekend total nurse staffing | 4.36 | 3.21 | 3.50 | top 13% in Virginia; top 14% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.36 | 0.46 | 0.48 | top 43% in Virginia; bottom 45% in the U.S. |
| Total nursing staff turnover (%) | 34.6 | 48.1 | 45.8 | top 18% in Virginia; top 23% in the U.S. |
| RN turnover (%) | 30.0 | 48.2 | 42.9 | top 19% in Virginia; top 29% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.59, RN 0.88, weekend 4.02. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 3/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Rector & Visitors of the University of Virginia | Organization | 5% or Greater Indirect Ownership Interest | 5% | 07/10/2023 |
| Riverside Healthcare Association, INC. | Organization | 5% or Greater Direct Ownership Interest | — | 09/10/2003 |
| Riverside Integrated Services INC | Organization | 5% or Greater Indirect Ownership Interest | 95% | 07/10/2023 |
| Alewynse, Joyce | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Austin, Walter | Individual | Corporate Officer | NOT APPLICABLE | 07/02/2012 |
| Bates, Jared | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Dacey, Michael | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2019 |
| Downey, William | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2007 |
| Haywood, Barbara | Individual | Corporate Director | NOT APPLICABLE | 01/01/2016 |
| Heckler, Edward | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2019 |
| Houser, Jason | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2019 |
| Nelson, Linwood | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Smith, Conway | Individual | Corporate Director | NOT APPLICABLE | 01/01/2010 |
| Smith, Kirby | Individual | Corporate Director | NOT APPLICABLE | 06/01/2007 |
| Tiller, Brooke | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Verser, Joseph | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Zeidler, Jeanne | Individual | Corporate Director | NOT APPLICABLE | 01/01/2019 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Can I see this month's activities calendar, and what do you offer residents who can't leave their rooms?"
- "How do you communicate important notices to residents who speak another language or have trouble seeing or hearing?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Who runs your activities program, what are their qualifications, and can I see this week's activity calendar?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Walter Reed Post Acute | 1.0 mi | Gloucester, VA | ★★★★☆ | 5/5 | |
| Riverside Lifelong Health and Rehabilitation - M | 11.2 mi | Mathews, VA | ★★★★☆ | 4/5 | |
| Dockside Health & Rehab Center | 13.5 mi | Locust Hill, VA | ★★★★☆ | 3/5 | |
| Riverside Lifelong Health & Rehabilitation Salud | 13.6 mi | Saluda, VA | ★★☆☆☆ | 2/5 | |
| Windsormeade of Williamsburg | 14.2 mi | Williamsburg, VA | ★★★★★ | 4/5 | |
| Williamsburg Post Acute & Rehabilitation | 14.2 mi | Williamsburg, VA | ★★★☆☆ | 4/5 | |
| York Post Acute | 15.3 mi | Yorktown, VA | ★★☆☆☆ | 2/5 | abuse |
| Woodhaven Hall at Williamsburg Landing | 16.0 mi | Williamsburg, VA | ★★★☆☆ | 2/5 | |
| Jamestown Health and Rehabilitation | 17.8 mi | Williamsburg, VA | ★★★★☆ | 3/5 | |
| Regency Health and Rehabilitation Center | 17.8 mi | Yorktown, VA | ★★☆☆☆ | 3/5 | |
| Three Rivers Health & Rehab Center | 18.0 mi | West Point, VA | ★★★☆☆ | 3/5 | |
| Old Dominion Rehabilitation and Nursing | 18.6 mi | Newport News, VA | ★☆☆☆☆ | 1/5 | abuse |
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Facility data as of CMS processing date 2026-08-01. CCN 495383.