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Riverside Lifelong Health and Rehabilitation - M
603 Main Street, Mathews, VA 23109 (opens Google Maps) · Mathews County · (804) 725-9443· 60 certified beds · avg 57 residents/day · certified since Sep 30, 2021 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
Part of chain: RIVERSIDE HEALTH SYSTEM (6 facilities, chain avg rating 3.3★)
4/5
Health inspection rating (on-site)
inspected Aug 3, 2023
4
Serious findings on record
most recent Jul 9, 2021
$0
Fines, last 3 years
3.46
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5 · how star ratings work →
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, isolated · Jul 9, 2021 · F-0600
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
▲ Actual harm, isolated · Jul 9, 2021 · F-0600
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Why it matters: Abuse and neglect cause direct physical and emotional harm and are among the most serious failures a nursing home can have.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Jun 11, 2021 (Past Non-Compliance)
▲ Actual harm, isolated · Jul 9, 2021 · F-0656
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
▲ Actual harm, isolated · Jul 9, 2021 · F-0656
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Why it matters: Without a complete, working care plan, important needs can slip through the cracks and no one is accountable for results.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Jun 11, 2021 (Past Non-Compliance)
▲ Actual harm, isolated · Jul 9, 2021 · F-0678
The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
▲ Actual harm, isolated · Jul 9, 2021 · F-0678
The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes.
Why it matters: In a cardiac or breathing emergency, failure to start CPR promptly can be the difference between life and death.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Jun 11, 2021 (Past Non-Compliance)
▲ Actual harm, isolated · Jul 9, 2021 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
▲ Actual harm, isolated · Jul 9, 2021 · F-0686
The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving.
Why it matters: Bedsores are painful, can become deeply infected, and in serious cases can be life-threatening.
Severity (G): Actual harm was cited, below immediate jeopardy. The scope was isolated: limited residents, staff, or locations were affected. Scope describes the extent of the deficiency, not whether it happened on previous inspections.
Corrected: Aug 18, 2021 (Deficient, Provider has date of correction)
Inspection findings in the public record
Showing the latest 3 of 12 inspection findings. Open the full record below to read every finding.
The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. F-0600
The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. F-0656
The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. F-0678
View all 12 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 9, 2021 | ▲ G · Actual harm, isolated | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · F-0600 |
| Jul 9, 2021 | ▲ G · Actual harm, isolated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Jul 9, 2021 | ▲ G · Actual harm, isolated | The facility did not provide basic life support, such as CPR, before emergency medical help arrived — care that's required when it matches the doctor's orders and the resident's own written wishes. · F-0678 |
| Jul 9, 2021 | ▲ G · Actual harm, isolated | The facility did not provide proper care for pressure ulcers (bedsores) or did not do enough to prevent new ones from forming. Bedsores develop when residents stay in one position too long without help moving. · F-0686 |
| Jul 9, 2021 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Jul 9, 2021 | E · Potential for more than minimal harm, pattern | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · F-0760 |
| Jul 9, 2021 | E · Potential for more than minimal harm, pattern | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. · F-0887 |
| Jul 9, 2021 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609 |
| Jul 9, 2021 | D · Potential for more than minimal harm, isolated | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · F-0610 |
| Jul 9, 2021 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Jul 9, 2021 | D · Potential for more than minimal harm, isolated | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Jul 9, 2021 | D · Potential for more than minimal harm, isolated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658 |
Inspection trend by year
All citationsSerious citations (G–L)
2021
All citations: 12
Serious citations (G–L): 4
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2021 | 12 | 4 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityVirginia averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 3.46
Virginia average: 3.67
U.S. average: 3.95
Registered Nurse hours
This facility: 0.90
Virginia average: 0.66
U.S. average: 0.69
Weekend total nurse staffing
This facility: 2.91
Virginia average: 3.21
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.46 | 3.67 | 3.95 | top 42% in Virginia; bottom 35% in the U.S. |
| Registered Nurse hours | 0.90 | 0.66 | 0.69 | top 15% in Virginia; top 21% in the U.S. |
| Weekend total nurse staffing | 2.91 | 3.21 | 3.50 | bottom 48% in Virginia; bottom 26% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.50 | 0.46 | 0.48 | top 21% in Virginia; top 33% in the U.S. |
| Total nursing staff turnover (%) | 43.2 | 48.1 | 45.8 | top 35% in Virginia; top 45% in the U.S. |
| RN turnover (%) | 30.0 | 48.2 | 42.9 | top 19% in Virginia; top 29% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.08, RN 0.80, weekend 2.58.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.08 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 3/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Riverside Lifelong Health and Rehabilitation - M. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Rector & Visitors of the University of Virginia | Organization | 5% or Greater Indirect Ownership Interest | 5% | 07/10/2023 |
| Riverside Healthcare Association, INC. | Organization | 5% or Greater Direct Ownership Interest | 100% | 05/03/2010 |
| Riverside Integrated Services INC | Organization | 5% or Greater Indirect Ownership Interest | 95% | 07/10/2023 |
| Alewynse, Joyce | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Austin, Walter | Individual | Corporate Officer | NOT APPLICABLE | 07/02/2012 |
| Bates, Jared | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Dacey, Michael | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2019 |
| Downey, William | Individual | Corporate Officer | NOT APPLICABLE | 06/01/2008 |
| Haywood, Barbara | Individual | Corporate Director | NOT APPLICABLE | 01/01/2016 |
| Heckler, Edward | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2019 |
| Houser, Jason | Individual | Corporate Officer | NOT APPLICABLE | 01/01/2019 |
| Nelson, Linwood | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/23/2014 |
| Smith, Conway | Individual | Corporate Director | NOT APPLICABLE | 06/01/2008 |
| Smith, Kirby | Individual | Corporate Director | NOT APPLICABLE | 06/01/2008 |
| Tiller, Brooke | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Verser, Joseph | Individual | Corporate Director | NOT APPLICABLE | 03/01/2022 |
| Zeidler, Jeanne | Individual | Corporate Director | NOT APPLICABLE | 01/01/2019 |
All 17 owning or managing parties CMS has on file are shown — none excluded.
Other facilities in the same chain
CMS lists this facility under the chain Riverside Health System — 6 facilities in the current records. Chain membership says who operates these homes. It says nothing about how any individual one of them was inspected; each has its own record.
- Riverside Lifelong H & R Warwick Forest — Newport News, VA · overall 1/5
- Riverside Lifelong Health & Rehab Smithfield — Smithfield, VA · overall 4/5
- Riverside Lifelong Health & Rehabilitation Patri — Williamsburg, VA · overall 4/5
- Riverside Lifelong Health & Rehabilitation Salud — Saluda, VA · overall 2/5
- Riverside Lifelong Health & Rehabilitation Sanders — Gloucester, VA · overall 5/5
Listed by state, then facility name — not a ranking.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "Are staff on every shift trained and certified in CPR, and how do they know each resident's resuscitation wishes?"
- "How do you prevent bedsores for residents who can't move themselves, and how often are at-risk residents repositioned?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
Also worth asking anywhere
- "Your weekend nurse staffing is reported below the Virginia midpoint — how does the weekend schedule differ from a weekday?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 43% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 17 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Riverside Lifelong Health & Rehabilitation Sanders | 11.2 mi | Gloucester, VA | ★★★★★ | 4/5 | |
| Walter Reed Post Acute | 12.1 mi | Gloucester, VA | ★★★★☆ | 5/5 | |
| Dockside Health & Rehab Center | 16.1 mi | Locust Hill, VA | ★★★★☆ | 3/5 | |
| Rappahannock Westminster Canterbury | 17.6 mi | Irvington, VA | ★★★★★ | 3/5 | |
| York Post Acute | 18.6 mi | Yorktown, VA | ★★☆☆☆ | 2/5 | abuse |
| Riverside Lifelong Health & Rehabilitation Salud | 19.3 mi | Saluda, VA | ★★☆☆☆ | 2/5 | |
| Regency Health and Rehabilitation Center | 19.9 mi | Yorktown, VA | ★★☆☆☆ | 3/5 |
Facility data as of CMS processing date 2026-08-01. CCN 495429.
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