Redmond Care and Rehabilitation Center

Name: Redmond Care and Rehabilitation Center
Address: 7900 WILLOWS ROAD NORTHEAST, Redmond, WA, 98052, US
Telephone: 4258850808

7900 Willows Road Northeast, Redmond, WA 98052 · King County · 139 certified beds · avg 83 residents/day · certified since May 1, 1968

Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.48

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (26)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Feb 13, 2026	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint
Jun 13, 2025	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 13, 2025	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jun 13, 2025	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jun 13, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 13, 2025	D · Potential for harm, one-off	The facility allowed residents to lose the ability to do daily activities — like bathing, dressing, and eating — when there was no medical reason for the decline. Good care helps residents keep the abilities they have.
Jun 13, 2025	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Jun 13, 2025	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 18, 2025	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint
Jun 12, 2024	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Jun 12, 2024	E · Potential for harm, repeated	The facility has more than 120 beds but did not hire a qualified full-time social worker as required.
Jun 12, 2024	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Jun 12, 2024	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jun 12, 2024	D · Potential for harm, one-off	The facility did not help a resident get vision and hearing services — such as eye exams, glasses, hearing tests, or hearing aids.
Jun 12, 2024	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Jun 12, 2024	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jun 12, 2024	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
May 21, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
May 21, 2023	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
May 21, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
May 21, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
May 21, 2023	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
May 21, 2023	D · Potential for harm, one-off	The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own.
May 21, 2023	D · Potential for harm, one-off	The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes.
May 21, 2023	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
May 21, 2023	D · Potential for harm, one-off	The facility did not dispose of garbage and refuse properly.

Inspection trend by year

Citations from standard inspections stayed about the same across the last two inspection cycles (8 → 7).

Year	Citations	Worst severity that year
2023	9	E
2024	8	E
2025	8	E
2026	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Washington avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.48	4.24	3.95	bottom 11% in Washington; bottom 36% in the U.S.
Registered Nurse hours	0.93	0.91	0.69	top 40% in Washington; top 19% in the U.S.
Weekend total nurse staffing	3.20	3.69	3.50	bottom 27% in Washington; bottom 42% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.67	0.67	0.48	top 46% in Washington; top 18% in the U.S.
Total nursing staff turnover (%)	26.2	45.1	45.8	top 6% in Washington; top 8% in the U.S.
RN turnover (%)	28.6	45.4	42.9	top 18% in Washington; top 26% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.66, RN 0.98, weekend 3.37. Staffing rating: 4/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Burnam, Soon	Individual	Corporate Officer	NOT APPLICABLE	02/19/2013
Caretrust GP LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2013
Caretrust Reit INC	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2013
Ctr Partnership LP	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2013
Ensign Services INC	Organization	ADP of the SNF	NOT APPLICABLE	04/01/2013
Farnsworth, Stephen	Individual	Corporate Director	NOT APPLICABLE	01/01/2025
Holmes, Nathan	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/21/2017
Holmes, Nathan	Individual	Corporate Officer	NOT APPLICABLE	01/01/2025
Holmes, Nathan	Individual	Operational/Managerial Control	NOT APPLICABLE	07/21/2017
Holmes, Nathan	Individual	ADP of the SNF	NOT APPLICABLE	07/15/2025
Keetch, Chad	Individual	Corporate Officer	NOT APPLICABLE	03/01/2011
Port, Barry	Individual	Individual Is an Owner, Partner or Trustee of Any ADP of the SNF	NOT APPLICABLE	07/15/2025
Sato, Ami	Individual	Corporate Officer	NOT APPLICABLE	09/09/2024
Taleghani, Masoud	Individual	Managing Control - Governing Body	NOT APPLICABLE	07/01/2023
Taleghani, Masoud	Individual	Operational/Managerial Control	NOT APPLICABLE	07/01/2023
Taleghani, Masoud	Individual	ADP of the SNF	NOT APPLICABLE	07/15/2025
Willows Health Holdings LLC	Organization	ADP of the SNF	NOT APPLICABLE	12/01/2013

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
"Can you show me how medications are stored and secured on the units, including controlled drugs?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection
Corwin Center at Emerald Heights	2.1 mi	Redmond, WA	★★★★☆	3/5
Bellevue Post Acute	3.0 mi	Bellevue, WA	★★★☆☆	2/5
Life Care Center of Kirkland	4.0 mi	Kirkland, WA	★★☆☆☆	2/5
Park Shore	7.1 mi	Seattle, WA	★★★★☆	3/5
Covenant Shores Health Center	7.2 mi	Mercer Island, WA	★★★★★	4/5
Cascades of St Anne	7.4 mi	Seattle, WA	★★☆☆☆	2/5
Bailey-Boushay House	8.3 mi	Seattle, WA	★★★☆☆	3/5
Marianwood Health and Rehabilitation	8.3 mi	Issaquah, WA	★★★☆☆	3/5
Shoreline Health and Rehabilitation	8.5 mi	Seattle, WA	★★★★★	4/5
Avamere Rehabilitation of Shoreline	8.9 mi	Seattle, WA	★★☆☆☆	1/5

Compare this facility with the 3 closest →

All facilities in Redmond →

Facility data as of CMS processing date 2026-08-01. CCN 505181.

The Care File

Visit checklist — Redmond Care and Rehabilitation Center

7900 Willows Road Northeast, Redmond, WA 98052 · 4258850808

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "How do you help residents maintain their daily living skills, and how do you measure whether it's working?"
☐ "Can you show me how medications are stored and secured on the units, including controlled drugs?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 505181 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)