Quality Center for Rehabilitation and Healing LLC
932 Baddour Parkway, Lebanon, TN 37087 · Wilson County · 280 certified beds · avg 261 residents/day · certified since Jan 28, 1983
Part of chain: CARERITE CENTERS (34 facilities, chain avg rating 3.6★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★☆☆☆2/5 · CMS overall rating: 1/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Aug 10, 2023 · F-0684 · triggered by a complaint
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Sep 7, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (19)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint |
| Jan 7, 2026 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · from a complaint |
| Oct 2, 2025 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Aug 10, 2023 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Aug 10, 2023 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. · from a complaint |
| Aug 10, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Aug 10, 2023 | D · Potential for harm, one-off | The facility did not make sure its nurses and nurse aides had the skills and training needed to properly care for every resident. · from a complaint |
| Aug 10, 2023 | D · Potential for harm, one-off | The facility did not have a policy covering how food brought in by family and visitors is used and stored safely. · from a complaint |
| May 8, 2019 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 8, 2019 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. |
| May 3, 2018 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| May 3, 2018 | E · Potential for harm, repeated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| May 3, 2018 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| May 3, 2018 | D · Potential for harm, one-off | The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups. |
| May 3, 2018 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
| May 3, 2018 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| May 3, 2018 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| May 3, 2018 | D · Potential for harm, one-off | The facility did not keep all essential equipment working safely — things like heating and cooling systems, kitchen equipment, and medical devices. |
| May 3, 2018 | C · Minimal risk, facility-wide | The facility's menus did not meet residents' nutritional needs, or were not prepared in advance, followed as written, kept up to date, or reviewed by a dietician. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (2 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 9 | 0 | F |
| 2019 | 2 | 0 | E |
| 2023 | 5 | 1 | G ▲ |
| 2025 | 1 | 0 | D |
| 2026 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Tennessee avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 3.00 | 3.62 | 3.95 | bottom 17% in Tennessee; bottom 14% in the U.S. |
| Registered Nurse hours | 0.38 | 0.57 | 0.69 | bottom 20% in Tennessee; bottom 19% in the U.S. |
| Weekend total nurse staffing | 2.48 | 3.15 | 3.50 | bottom 9% in Tennessee; bottom 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.33 | 0.39 | 0.48 | bottom 47% in Tennessee; bottom 39% in the U.S. |
| Total nursing staff turnover (%) | 45.3 | 48.9 | 45.8 | top 40% in Tennessee; bottom 49% in the U.S. |
| RN turnover (%) | 40.7 | 43.2 | 42.9 | top 48% in Tennessee; top 49% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.45, RN 0.44, weekend 2.85. Staffing rating: 2/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 1/5 · long-stay residents: 1/5 · short-stay residents: —/5
Who owns this facility
For profit - Limited Liability company
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Quality TN Ventures LLC | Organization | 5% or Greater Direct Ownership Interest | 100% | 07/01/2016 |
| Einhorn, Neal | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2016 |
| Eme, Ijagha | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Eme, Ijagha | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Friedman, Mark | Individual | Managing Control - Governing Body | NOT APPLICABLE | 07/01/2016 |
| Friedman, Mark | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2016 |
| Grisham, Julie | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/14/2018 |
| Grisham, Julie | Individual | ADP of the SNF | NOT APPLICABLE | 08/14/2018 |
| MD Friedman Family 2017 Trust | Organization | ADP of the SNF | NOT APPLICABLE | 07/01/2016 |
| Neal Einhorn Family 2017 Trust | Organization | ADP of the SNF | NOT APPLICABLE | 08/29/2017 |
| Quality TN Ventures LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/01/2016 |
| Washer, Stephanie | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/08/2021 |
| Washer, Stephanie | Individual | ADP of the SNF | NOT APPLICABLE | 11/08/2021 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you verify that your nurses and aides have the skills to care for residents with needs like my family member's?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What are your rules for bringing in my family member's favorite foods, and how are they stored?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Lebanon Center for Rehabilitation and Healing, LLC | 2.0 mi | Lebanon, TN | ★★★★★ | 4/5 | |
| Pavilion-Ths, LLC | 3.4 mi | Lebanon, TN | ★★★★★ | 4/5 | |
| Cedar Creek Post Acute | 13.4 mi | Mount Juliet, TN | ★☆☆☆☆ | 1/5 | |
| Hartsville Convalescent Center | 15.0 mi | Hartsville, TN | ★☆☆☆☆ | 2/5 | |
| The Waters of Gallatin | 15.8 mi | Gallatin, TN | ★★☆☆☆ | 3/5 | |
| Smith County Health and Rehabilitation | 16.3 mi | Carthage, TN | ★★★★★ | 5/5 | |
| Gallatin Center for Rehabilitation and Healing | 16.5 mi | Gallatin, TN | ★★★★☆ | 3/5 | |
| NHC Place Sumner | 16.8 mi | Gallatin, TN | ★★★★★ | 5/5 | |
| The McKendree Post Acute & Rehabilitation | 18.8 mi | Hermitage, TN | ★☆☆☆☆ | 1/5 | abuseSFF |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 445154.