Presbyterian Intercomm Hosp DP/SNF
12401 Washington Blvd., Whittier, CA 90602 · Los Angeles County · 35 certified beds · avg 29 residents/day · certified since Feb 15, 1996
5/5
Health inspection rating (on-site)
0
Serious findings on record
$0
Fines, last 3 years
10.07
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (21)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 18, 2025 | E · Potential for harm, repeated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jul 18, 2025 | D · Potential for harm, one-off | The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that. |
| Jul 18, 2025 | D · Potential for harm, one-off | The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. |
| Jul 18, 2025 | D · Potential for harm, one-off | The facility used feeding tubes without a valid medical reason or the resident's agreement, or did not provide proper care to residents who have feeding tubes. |
| Jul 18, 2025 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jul 18, 2025 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Jul 14, 2024 | E · Potential for harm, repeated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Jul 14, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jul 14, 2024 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jul 14, 2024 | D · Potential for harm, one-off | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. |
| Jul 14, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jul 9, 2023 | E · Potential for harm, repeated | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Jul 9, 2023 | E · Potential for harm, repeated | The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. |
| Jul 9, 2023 | E · Potential for harm, repeated | The facility did not maintain an effective pest control program to prevent or deal with mice, insects, or other pests. |
| Jul 9, 2023 | D · Potential for harm, one-off | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. |
| Jul 9, 2023 | D · Potential for harm, one-off | The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave. |
| Jul 9, 2023 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Jul 9, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Jul 9, 2023 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Jul 9, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jul 9, 2023 | D · Potential for harm, one-off | The facility did not train its staff on dementia care and on recognizing and reporting abuse, neglect, and exploitation. |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (5 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 10 | 0 | E |
| 2024 | 5 | 0 | E |
| 2025 | 6 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | California avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 10.07 | 4.31 | 3.95 | top 1% in California; top 1% in the U.S. |
| Registered Nurse hours | 4.42 | 0.61 | 0.69 | top 1% in California; top 1% in the U.S. |
| Weekend total nurse staffing | 8.70 | 3.90 | 3.50 | top 1% in California; top 1% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 3.34 | 0.51 | 0.48 | top 1% in California; top 1% in the U.S. |
| Total nursing staff turnover (%) | 20.0 | 36.7 | 45.8 | top 7% in California; top 3% in the U.S. |
| RN turnover (%) | 13.3 | 38.1 | 42.9 | top 10% in California; top 7% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 10.07, RN 4.42, weekend 8.70. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: —/5 · short-stay residents: 3/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Pih Health Whittier Hospital | Organization | 5% or Greater Direct Ownership Interest | 100% | 02/15/1996 |
| Alvarez, Alex | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/09/2017 |
| Alvarez, Alex | Individual | Corporate Director | NOT APPLICABLE | 10/09/2019 |
| Atwood, J | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/25/2005 |
| Atwood, J | Individual | Corporate Director | NOT APPLICABLE | 04/25/2005 |
| Barendse, Thurso | Individual | Managing Control - Governing Body | NOT APPLICABLE | 02/08/2024 |
| Barendse, Thurso | Individual | Corporate Director | NOT APPLICABLE | 02/08/2024 |
| Batiste, Melanie | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/21/2021 |
| Batiste, Melanie | Individual | Corporate Director | NOT APPLICABLE | 10/21/2021 |
| Beal, Kimberly | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/22/2024 |
| Beal, Kimberly | Individual | ADP of the SNF | NOT APPLICABLE | 04/08/2022 |
| Chulack, Peggy | Individual | Corporate Officer | NOT APPLICABLE | 10/01/2014 |
| Chulack, Peggy | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/01/2014 |
| Chulack, Peggy | Individual | ADP of the SNF | NOT APPLICABLE | 10/01/2014 |
| Coppinger, Noel | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/18/2019 |
| Coppinger, Noel | Individual | ADP of the SNF | NOT APPLICABLE | 10/18/2019 |
| Crisan, Adrian | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/01/2019 |
| Crisan, Adrian | Individual | Corporate Director | NOT APPLICABLE | 10/01/2019 |
| Goldberg, Marissa | Individual | Managing Control - Governing Body | NOT APPLICABLE | 10/01/2021 |
| Goldberg, Marissa | Individual | Corporate Director | NOT APPLICABLE | 10/01/2021 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "How soon after admission is a full assessment completed, and how are the findings shared with the family?"
- "How do you make sure resident assessments are completed and submitted to the state on time?"
- "How do you decide when a feeding tube is truly needed, and how do staff care for residents who have one?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "How do you keep residents' medical records accurate, complete, and secure?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| The Orchard - Post Acute Care | 0.0 mi | Whittier, CA | ★★☆☆☆ | 2/5 | |
| Whittier Pacific Care Center | 0.6 mi | Whittier, CA | ★★☆☆☆ | 2/5 | |
| Whittier Nursing and Wellness Center, INC | 1.2 mi | Whittier, CA | ★★★★★ | 4/5 | |
| Socal Post-Acute Care | 1.4 mi | Whittier, CA | ★★★☆☆ | 3/5 | |
| Pico Rivera Healthcare Center | 2.8 mi | Pico Rivera, CA | ★★★★★ | 4/5 | |
| Dept of State Hospitals - Metropolitan SNF | 2.8 mi | Norwalk, CA | ★★☆☆☆ | 1/5 | abuseSFF |
| El Rancho Vista Health Care Center | 2.9 mi | Pico Rivera, CA | ★★★★☆ | 3/5 | |
| Whittier Hospital Medical Ctr D/P SNF | 2.9 mi | Whittier, CA | ★★★★★ | 4/5 | |
| Brookfield Healthcare Center | 3.0 mi | Downey, CA | ★★★★★ | 4/5 | |
| Colonial Gardens Nursing Home | 3.0 mi | Pico Rivera, CA | ★☆☆☆☆ | 1/5 | |
| Riviera Healthcare Center | 3.4 mi | Pico Rivera, CA | ★☆☆☆☆ | 2/5 | |
| Imperial Healthcare Center | 3.9 mi | La Mirada, CA | ★★★☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 555654.