Pleasant View Communities
544 North Penryn Road, Manheim, PA 17545 · Lancaster County · 92 certified beds · avg 91 residents/day · certified since Jul 1, 1989
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (6)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Jul 24, 2025 | E · Potential for harm, repeated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. |
| Aug 1, 2024 | E · Potential for harm, repeated | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 1, 2024 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Aug 1, 2024 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Aug 1, 2024 | D · Potential for harm, one-off | The facility did not develop and follow policies and procedures for offering residents flu and pneumonia vaccinations. |
| Aug 1, 2024 | D · Potential for harm, one-off | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (5 → 1).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 5 | 0 | E |
| 2025 | 1 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.40 | 3.94 | 3.95 | top 8% in Pennsylvania; top 8% in the U.S. |
| Registered Nurse hours | 0.79 | 0.80 | 0.69 | top 35% in Pennsylvania; top 28% in the U.S. |
| Weekend total nurse staffing | 4.98 | 3.58 | 3.50 | top 8% in Pennsylvania; top 6% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.48 | 0.56 | 0.48 | top 45% in Pennsylvania; top 36% in the U.S. |
| Total nursing staff turnover (%) | 34.2 | 44.5 | 45.8 | top 23% in Pennsylvania; top 22% in the U.S. |
| RN turnover (%) | 31.6 | 39.9 | 42.9 | top 36% in Pennsylvania; top 32% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.68, RN 0.69, weekend 4.31. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 3/5 · long-stay residents: 4/5 · short-stay residents: 2/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bailey, Richard | Individual | Corporate Director | NOT APPLICABLE | 01/01/2019 |
| Blough, Amy | Individual | W-2 Managing Employee | NOT APPLICABLE | 03/02/2020 |
| Bradley, Charles | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Eccleston, John | Individual | Corporate Director | NOT APPLICABLE | 06/01/2022 |
| Gaissert, Gary | Individual | W-2 Managing Employee | NOT APPLICABLE | 01/11/2021 |
| Hartmann, Teresa | Individual | Corporate Director | NOT APPLICABLE | 01/01/2019 |
| Hershey, Dale | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Hollinger, Jonathan | Individual | W-2 Managing Employee | NOT APPLICABLE | 07/27/2015 |
| Hollinger, Jonathan | Individual | Corporate Officer | NOT APPLICABLE | 07/27/2015 |
| Hollinger, Jonathan | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/27/2015 |
| Kegarise, John | Individual | Corporate Director | NOT APPLICABLE | 01/01/2017 |
| Laughlin, John | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
| Moyer, Scott | Individual | Corporate Director | NOT APPLICABLE | 11/20/2014 |
| Myers, Steven | Individual | W-2 Managing Employee | NOT APPLICABLE | 12/04/2016 |
| Myers, Steven | Individual | Corporate Officer | NOT APPLICABLE | 12/04/2016 |
| Myers, Steven | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/04/2016 |
| Nestleroth, Hazel | Individual | Corporate Director | NOT APPLICABLE | 01/01/2021 |
| Patrick, Dennis | Individual | Corporate Director | NOT APPLICABLE | 01/01/2020 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What percentage of your residents and staff are vaccinated against flu and pneumonia, and how do you offer the vaccines?"
- "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Moravian Manor | 4.1 mi | Lititz, PA | ★★★★★ | 5/5 | |
| Kadima Rehabilitation & Nursing at Lititz | 4.3 mi | Lititz, PA | ★☆☆☆☆ | 2/5 | |
| United Zion Retirement Communi | 4.5 mi | Lititz, PA | ★★★★★ | 4/5 | |
| Mt Hope Nazarene Retirement Community | 4.9 mi | Manheim, PA | ★★★★★ | 4/5 | |
| Luther Acres Manor | 5.1 mi | Lititz, PA | ★☆☆☆☆ | 2/5 | abuse |
| Cornwall Manor | 6.2 mi | Cornwall, PA | ★★★★★ | 5/5 | |
| Brethren Village | 6.7 mi | Lancaster, PA | ★★★☆☆ | 2/5 | abuse |
| Rehabilitation Center at Brethren Village LLC | 6.7 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Neffsville Nursing and Rehabilitation | 6.7 mi | Lancaster, PA | ★☆☆☆☆ | 1/5 | |
| Landis Homes | 7.6 mi | Lititz, PA | ★★★★★ | 4/5 | |
| Trillium Place | 8.5 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Maple Farm | 9.2 mi | Akron, PA | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 395786.