United Zion Retirement Communi
722 Furnace Hill Pike, Lititz, PA 17543 · Lancaster County · 59 certified beds · avg 55 residents/day · certified since Feb 1, 1984
Part of chain: FRIENDS SERVICES FOR THE AGING (5 facilities, chain avg rating 4.6★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Feb 4, 2026 · F-0689 · triggered by a complaint
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Feb 23, 2026 (Deficient, Provider has date of correction)
▲ Actual harm, one-off · Sep 29, 2023 · F-0689
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Why it matters: This is one of the most common citations and directly relates to falls and injuries, which can be devastating for older adults.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Oct 23, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (4)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 4, 2026 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Jul 18, 2024 | D · Potential for harm, one-off | When a resident had a planned discharge, the facility did not make sure the necessary information was communicated to the resident and to the doctors or facility taking over their care. |
| Jul 18, 2024 | D · Potential for harm, one-off | The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. |
| Sep 29, 2023 | ▲ G · Actual harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
Inspection trend by year
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 1 | G ▲ |
| 2024 | 2 | 0 | D |
| 2026 | 1 | 1 | G ▲ |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $7,443.
| Date | Type | Amount / length |
|---|---|---|
| Sep 29, 2023 | Fine | $7,443 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.59 | 3.94 | 3.95 | top 7% in Pennsylvania; top 7% in the U.S. |
| Registered Nurse hours | 1.16 | 0.80 | 0.69 | top 16% in Pennsylvania; top 10% in the U.S. |
| Weekend total nurse staffing | 4.74 | 3.58 | 3.50 | top 9% in Pennsylvania; top 9% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.78 | 0.56 | 0.48 | top 18% in Pennsylvania; top 12% in the U.S. |
| Total nursing staff turnover (%) | 19.2 | 44.5 | 45.8 | top 2% in Pennsylvania; top 2% in the U.S. |
| RN turnover (%) | 6.3 | 39.9 | 42.9 | top 2% in Pennsylvania; top 3% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.94, RN 1.03, weekend 4.19. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 5/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| United Zion Retirement Community | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/1966 |
| Aguillard, Christopher | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/19/2021 |
| Aguillard, Christopher | Individual | ADP of the SNF | NOT APPLICABLE | 07/19/2021 |
| Bankunited, Na | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 07/02/2024 |
| Bankunited, Na | Organization | Operational/Managerial Control | NOT APPLICABLE | 07/02/2024 |
| Bankunited, Na | Organization | ADP of the SNF | NOT APPLICABLE | 04/14/2025 |
| Bashore, Mitchell | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/05/2021 |
| Bashore, Mitchell | Individual | ADP of the SNF | NOT APPLICABLE | 05/05/2021 |
| Covenant Alliance Rehab East LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/18/2015 |
| Covenant Alliance Rehab East LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/08/2025 |
| Diaz, Katiria-Marie | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/06/2025 |
| Diaz, Katiria-Marie | Individual | ADP of the SNF | NOT APPLICABLE | 01/06/2025 |
| Elmore, Raymond | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/13/2024 |
| Elmore, Raymond | Individual | ADP of the SNF | NOT APPLICABLE | 08/13/2024 |
| Faus, Jessica | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/15/2019 |
| Faus, Jessica | Individual | ADP of the SNF | NOT APPLICABLE | 08/15/2019 |
| Forefront Healthcare, LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 04/15/2024 |
| Forefront Healthcare, LLC | Organization | ADP of the SNF | NOT APPLICABLE | 04/11/2025 |
| Friends Services for the Aging | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/2025 |
| Friends Services for the Aging | Organization | ADP of the SNF | NOT APPLICABLE | 03/28/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What exactly do you hand off to the next provider when a resident is discharged, and how do you confirm they received it?"
- "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Kadima Rehabilitation & Nursing at Lititz | 4.4 mi | Lititz, PA | ★☆☆☆☆ | 2/5 | |
| Moravian Manor | 4.5 mi | Lititz, PA | ★★★★★ | 5/5 | |
| Pleasant View Communities | 4.5 mi | Manheim, PA | ★★★★★ | 4/5 | |
| Luther Acres Manor | 4.6 mi | Lititz, PA | ★☆☆☆☆ | 2/5 | abuse |
| Cornwall Manor | 6.6 mi | Cornwall, PA | ★★★★★ | 5/5 | |
| Maple Farm | 6.6 mi | Akron, PA | ★★★★★ | 5/5 | |
| Landis Homes | 7.4 mi | Lititz, PA | ★★★★★ | 4/5 | |
| Brethren Village | 7.7 mi | Lancaster, PA | ★★★☆☆ | 2/5 | abuse |
| Rehabilitation Center at Brethren Village LLC | 7.7 mi | Lancaster, PA | ★★★★★ | 5/5 | |
| Ephrata Manor | 7.8 mi | Ephrata, PA | ★★★★☆ | 4/5 | |
| Neffsville Nursing and Rehabilitation | 7.8 mi | Lancaster, PA | ★☆☆☆☆ | 1/5 | |
| Gardens at Stevens, the | 8.1 mi | Stevens, PA | ★★☆☆☆ | 2/5 |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 395631.