How to file a complaint about care →
No fines or payment denials in the published 3-year window.
3026 Mount Hope Home Road, Manheim, PA 17545 (opens Google Maps) · Lancaster County · (717) 665-6365· 50 certified beds · avg 49 residents/day · certified since Jul 1, 2008 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Showing the latest 3 of 14 inspection findings. Open the full record below to read every finding.
The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. F-0657
The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. F-0688
The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. F-0641
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Sep 5, 2024 | E · Potential for more than minimal harm, pattern | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657 |
| Sep 5, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline. · F-0688 |
| Nov 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Nov 2, 2023 | D · Potential for more than minimal harm, isolated | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695 |
| Nov 16, 2022 | E · Potential for more than minimal harm, pattern | The facility did not post the names, addresses, and phone numbers of state agencies and advocacy groups, along with a notice that residents may file complaints with the state survey agency. · F-0575 |
| Nov 16, 2022 | E · Potential for more than minimal harm, pattern | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. · F-0582 |
| Nov 16, 2022 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| Nov 16, 2022 | E · Potential for more than minimal harm, pattern | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · F-0656 |
| Nov 16, 2022 | E · Potential for more than minimal harm, pattern | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. · F-0700 |
| Nov 16, 2022 | E · Potential for more than minimal harm, pattern | The facility did not regularly inspect bed frames, mattresses, and bed rails for safety, or the rails and mattresses were not attached safely to the frames. · F-0909 |
| Nov 16, 2022 | D · Potential for more than minimal harm, isolated | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Nov 16, 2022 | D · Potential for more than minimal harm, isolated | The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives. · F-0641 |
| Nov 16, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. · F-0755 |
| Nov 16, 2022 | D · Potential for more than minimal harm, isolated | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. · F-0759 |
Citations from standard inspections stayed about the same across the last two inspection cycles (2 → 2).
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 10 | 0 | E |
| 2023 | 2 | 0 | D |
| 2024 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
How to file a complaint about care →
No fines or payment denials in the published 3-year window.
What these staffing numbers mean →
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | Pennsylvania avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.71 | 3.94 | 3.95 | top 19% in Pennsylvania; top 18% in the U.S. |
| Registered Nurse hours | 0.75 | 0.80 | 0.69 | top 38% in Pennsylvania; top 32% in the U.S. |
| Weekend total nurse staffing | 4.38 | 3.58 | 3.50 | top 15% in Pennsylvania; top 14% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.46 | 0.56 | 0.48 | top 46% in Pennsylvania; top 38% in the U.S. |
| Total nursing staff turnover (%) | 40.0 | 44.5 | 45.8 | top 36% in Pennsylvania; top 36% in the U.S. |
| RN turnover (%) | 14.3 | 39.9 | 42.9 | top 9% in Pennsylvania; top 7% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.09, RN 0.65, weekend 3.80.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.09 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Mt Hope Nazarene Retirement Community. CMS inspection and staffing records do not tell us what this home will charge you.
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Understand who pays for care · How we handle price evidence · Report an incorrect price
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ephrata Church of the Nazarene | Organization | 5% or Greater Direct Ownership Interest | 60% | 11/01/2006 |
| Cafrelli, Steven | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2021 |
| Ephrata Church of the Nazarene | Organization | 5% or Greater Mortgage Interest | NOT APPLICABLE | 11/01/2006 |
| Ephrata Church of the Nazarene | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 11/01/2006 |
| Fillmore, Debbie | Individual | Corporate Director | NOT APPLICABLE | 09/01/2006 |
| Fillmore, Debbie | Individual | Corporate Officer | NOT APPLICABLE | 11/01/2006 |
| Fillmore, Debbie | Individual | ADP of the SNF | NOT APPLICABLE | 01/01/2006 |
| Hambrick, Rocklin | Individual | Corporate Officer | NOT APPLICABLE | 08/05/2013 |
| Lovell, Susie | Individual | Corporate Director | NOT APPLICABLE | 08/24/2022 |
| Lovell, Susie | Individual | Corporate Officer | NOT APPLICABLE | 08/22/2022 |
| Lovell, Susie | Individual | ADP of the SNF | NOT APPLICABLE | 08/22/2022 |
| Lucas, Joanna | Individual | Corporate Director | NOT APPLICABLE | 09/01/2006 |
| Lucas, Joanna | Individual | Corporate Officer | NOT APPLICABLE | 11/01/2006 |
| Lucas, Joanna | Individual | ADP of the SNF | NOT APPLICABLE | 09/01/2006 |
| Martin, Leon | Individual | Corporate Director | NOT APPLICABLE | 01/08/2018 |
| Martin, Leon | Individual | ADP of the SNF | NOT APPLICABLE | 01/08/2018 |
| Maxim, Marina | Individual | Corporate Director | NOT APPLICABLE | 05/05/2017 |
| Maxim, Marina | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/26/2017 |
| Maxim, Marina | Individual | ADP of the SNF | NOT APPLICABLE | 04/26/2017 |
| Peck, Michael | Individual | Corporate Director | NOT APPLICABLE | 10/02/2022 |
Showing 20 of 38 parties CMS has on file for this facility; 18 are not displayed. The full list is in the CMS Ownership dataset.
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Pleasant View Communities | 4.9 mi | Manheim, PA | ★★★★★ | 4/5 | |
| Cornwall Manor | 5.6 mi | Cornwall, PA | ★★★★★ | 5/5 | |
| Elizabethtown Nursing and Rehabilitation | 7.7 mi | Elizabethtown, PA | ★★☆☆☆ | 2/5 | |
| Masonic Village at Elizabethtown | 8.0 mi | Elizabethtown, PA | ★★★★★ | 5/5 | |
| Kadima Rehabilitation & Nursing at Campbelltown | 8.1 mi | Palmyra, PA | ★☆☆☆☆ | 1/5 | SFF |
| Lebanon Skilled Nursing and Rehabilitation Center | 8.2 mi | Lebanon, PA | ★☆☆☆☆ | 2/5 | |
| Emerald Nursing and Rehabilitation | 8.3 mi | Elizabethtown, PA | ★★☆☆☆ | 2/5 | |
| Alpine Valley Post Acute and Healthcare Center | 8.4 mi | Lebanon, PA | ★★★★★ | 4/5 | |
| United Zion Retirement Communi | 8.7 mi | Lititz, PA | ★★★★★ | 4/5 | |
| Lebanon Valley Brethren Home | 8.9 mi | Palmyra, PA | ★★★★★ | 5/5 | |
| Lebanon Valley Home the | 8.9 mi | Annville, PA | ★★★★★ | 5/5 | |
| Moravian Manor | 8.9 mi | Lititz, PA | ★★★★★ | 5/5 |
Compare this facility with the 3 closest →
CMS records place this facility in Lancaster, PA — 31 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.
Listed by facility name — not a ranking. Homes already in the table above are not repeated here.
Facility data as of CMS processing date 2026-08-01. CCN 396119.
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