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Pendleton Manor
68 Good Samaritan Drive, Franklin, WV 26807 (opens Google Maps) · Pendleton County · (304) 358-2322· 89 certified beds · avg 85 residents/day · certified since Oct 6, 1993 · Medicare and Medicaid certified
Certified for both programmes. Certification means the facility can bill Medicaid — it does not mean a Medicaid-funded bed is free right now, so ask directly. Who pays for nursing home care →
4/5
Health inspection rating (on-site)
inspected Mar 2, 2026
0
Serious findings on record
$0
Fines, last 3 years
4.67
Nurse hours/resident/day (adjusted)
Every record stays on this page.
What health inspectors found (on-site government inspections — the most independent evidence available)
New to these records? How to read an inspection report →
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5 · how star ratings work →
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.
Inspection findings in the public record
Showing the latest 3 of 24 inspection findings. Open the full record below to read every finding.
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550
The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint F-0689
The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. F-0804
View all 24 inspection findingsShow only the latest 3 findings
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 2, 2026 | E · Potential for more than minimal harm, pattern | The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550 |
| Mar 2, 2026 | E · Potential for more than minimal harm, pattern | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint · F-0689 |
| Mar 2, 2026 | E · Potential for more than minimal harm, pattern | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · F-0804 |
| Mar 2, 2026 | E · Potential for more than minimal harm, pattern | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. · F-0812 |
| Mar 2, 2026 | E · Potential for more than minimal harm, pattern | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). · F-0628 |
| Mar 2, 2026 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| May 1, 2024 | F · Potential for more than minimal harm, widespread | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · F-0880 |
| May 1, 2024 | E · Potential for more than minimal harm, pattern | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. · F-0644 |
| May 1, 2024 | E · Potential for more than minimal harm, pattern | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · F-0689 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not keep residents' personal and medical information private and confidential. · F-0583 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. · F-0645 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| May 1, 2024 | D · Potential for more than minimal harm, isolated | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842 |
| Aug 30, 2022 | E · Potential for more than minimal harm, pattern | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · F-0585 |
| Aug 30, 2022 | E · Potential for more than minimal harm, pattern | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607 |
| Aug 30, 2022 | E · Potential for more than minimal harm, pattern | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · F-0610 |
| Aug 30, 2022 | D · Potential for more than minimal harm, isolated | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. · F-0561 |
| Aug 30, 2022 | D · Potential for more than minimal harm, isolated | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. · F-0580 |
| Aug 30, 2022 | D · Potential for more than minimal harm, isolated | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609 |
| Aug 30, 2022 | D · Potential for more than minimal harm, isolated | The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal. · F-0623 |
| Aug 30, 2022 | D · Potential for more than minimal harm, isolated | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684 |
| Aug 30, 2022 | D · Potential for more than minimal harm, isolated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. · F-0804 |
Inspection trend by year
Citations from standard inspections stayed about the same across the last two inspection cycles (7 → 8).
All citationsSerious citations (G–L)
2022
All citations: 9
Serious citations (G–L): 0
2024
All citations: 7
Serious citations (G–L): 0
2026
All citations: 8
Serious citations (G–L): 0
All bars start at zero. Exact values and supporting details remain below.
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 9 | 0 | E |
| 2024 | 7 | 0 | F |
| 2026 | 8 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
Nurse staffing (from payroll records, adjusted for how much care residents need)
What these staffing numbers mean →
This facilityWest Virginia averageU.S. average
Total nurse staffing (hours per resident per day)
This facility: 4.67
West Virginia average: 3.55
U.S. average: 3.95
Registered Nurse hours
This facility: 0.93
West Virginia average: 0.70
U.S. average: 0.69
Weekend total nurse staffing
This facility: 4.07
West Virginia average: 3.07
U.S. average: 3.50
All bars start at zero. Exact values and supporting details remain below.
| Measure | This facility | West Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.67 | 3.55 | 3.95 | top 11% in West Virginia; top 19% in the U.S. |
| Registered Nurse hours | 0.93 | 0.70 | 0.69 | top 12% in West Virginia; top 19% in the U.S. |
| Weekend total nurse staffing | 4.07 | 3.07 | 3.50 | top 12% in West Virginia; top 21% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.48 | 0.40 | 0.48 | top 26% in West Virginia; top 35% in the U.S. |
| Total nursing staff turnover (%) | 68.6 | 44.1 | 45.8 | bottom 5% in West Virginia; bottom 7% in the U.S. |
| RN turnover (%) | 50.0 | 42.4 | 42.9 | bottom 36% in West Virginia; bottom 39% in the U.S. |
Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.95, RN 0.79, weekend 3.45.Comparing with Medicare Care Compare? Care Compare shows the raw figure (3.95 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 4/5.
Quality measures: assessments & claims
Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.
Quality measures rating: 1/5 · long-stay residents: 2/5 · short-stay residents: 1/5
Costs & payment
Price evidence · separate from quality
No verified facility-specific private-pay price is available in our data for Pendleton Manor. CMS inspection and staffing records do not tell us what this home will charge you.
Calculate a stay from a quote you receive
Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.
Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.
Before you compare prices
- Request the room type, effective date and itemized daily rate in writing.
- Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
- Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.
Understand who pays for care · How we handle price evidence · Report an incorrect price
Who owns this facility
How to read ownership records →
Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →
Non profit - Other
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bennett, Ann | Individual | Corporate Director | NOT APPLICABLE | 07/01/2019 |
| Bennett, Ann | Individual | Trustee of the SNF | NOT APPLICABLE | 07/01/2019 |
| Bowers, Gregory | Individual | Corporate Director | NOT APPLICABLE | 11/04/2009 |
| Bowers, Gregory | Individual | Corporate Officer | NOT APPLICABLE | 03/21/2013 |
| Harper, Kenneth | Individual | Corporate Director | NOT APPLICABLE | 11/04/2009 |
| Harper, Marshall | Individual | Corporate Director | NOT APPLICABLE | 11/04/2009 |
| Hevener, Cary | Individual | Corporate Director | NOT APPLICABLE | 01/01/2022 |
| Hevener, Cary | Individual | Trustee of the SNF | NOT APPLICABLE | 01/01/2022 |
| Hilling, Stephanie | Individual | Operational/Managerial Control | NOT APPLICABLE | 10/01/2025 |
| Hilling, Stephanie | Individual | ADP of the SNF | NOT APPLICABLE | 10/02/2025 |
| Mitchell, Cara | Individual | Corporate Officer | NOT APPLICABLE | 12/19/2017 |
| Pendleton Manor, INC | Organization | Operational/Managerial Control | NOT APPLICABLE | 01/01/1975 |
| Pendleton Manor, INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/1975 |
| Sites, Patricia | Individual | Corporate Director | NOT APPLICABLE | 08/01/2020 |
| Sites, Patricia | Individual | Trustee of the SNF | NOT APPLICABLE | 08/01/2020 |
| Stevens, Karen | Individual | Corporate Director | NOT APPLICABLE | 11/01/2023 |
| Stevens, Karen | Individual | Trustee of the SNF | NOT APPLICABLE | 11/01/2023 |
| Vandevander, Lynn | Individual | Corporate Director | NOT APPLICABLE | 02/19/2013 |
All 18 owning or managing parties CMS has on file are shown — none excluded.
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "What written notices do we get before any transfer or discharge, and what is your bed-hold policy?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
Also worth asking anywhere
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the plan of correction for the findings in your most recent state inspection?"
- "CMS reports 69% total nursing staff turnover here — who on the care team has been with you longest?"
- "The ownership record on file lists 18 owning or managing parties — who makes the decisions about staffing levels?"
- "Can I visit again unannounced, at a mealtime or on a weekend?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Bridgewater Home , INC. | 27.7 mi | Bridgewater, VA | ★★★★☆ | 3/5 | |
| VMRC, Complete Living Care | 29.3 mi | Harrisonburg, VA | ★★★☆☆ | 4/5 | |
| Grant Rehabilitation and Care Center | 29.5 mi | Petersburg, WV | ★★★☆☆ | 3/5 | |
| Blue Ridge Rehabilitation and Nursing | 29.8 mi | Harrisonburg, VA | ★★☆☆☆ | 2/5 | |
| Sunnyside Presbyterian Retirement Community | 30.2 mi | Harrisonburg, VA | ★★★★★ | 5/5 | |
| Elkins Rehabilitation & Care Center | 30.5 mi | Elkins, WV | ★★★★★ | 4/5 | |
| Harrisonburg HLTH & Rehab CNTR | 31.2 mi | Harrisonburg, VA | ★☆☆☆☆ | 1/5 | abuse |
| Nella's at Autumn Lake Healthcare | 34.7 mi | Elkins, WV | ★☆☆☆☆ | 1/5 | |
| Autumn Lake Healthcare at Crystal Springs | 34.8 mi | Elkins, WV | ★☆☆☆☆ | 2/5 | |
| Kings Daughters Community Health & Rehab | 36.0 mi | Staunton, VA | ★☆☆☆☆ | 1/5 | abuse |
| Staunton Post Acute & Rehabilitation | 36.5 mi | Staunton, VA | ★★☆☆☆ | 2/5 | abuse |
| Cortland Acres Health and Rehabilitation | 36.5 mi | Thomas, WV | ★☆☆☆☆ | 1/5 |
Facility data as of CMS processing date 2026-08-01. CCN 515124.
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