VMRC, Complete Living Care
1475 Virginia Avenue, Harrisonburg, VA 22802 · Rockingham County · 120 certified beds · avg 106 residents/day · certified since Oct 28, 2005
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 3/5
⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (11)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 15, 2023 | E · Potential for harm, repeated | The facility did not provide food that accounts for each resident's allergies, intolerances, and personal preferences, or did not offer appealing alternatives. |
| Mar 15, 2023 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 15, 2023 | D · Potential for harm, one-off | The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. |
| Mar 15, 2023 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Mar 15, 2023 | C · Minimal risk, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Jul 21, 2021 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Nov 29, 2018 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Nov 29, 2018 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Nov 29, 2018 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Nov 29, 2018 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. |
| Nov 29, 2018 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 5).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2018 | 5 | 0 | F |
| 2021 | 1 | 0 | D |
| 2023 | 5 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Virginia avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 0.00 | 3.67 | 3.95 | — |
| Registered Nurse hours | 0.00 | 0.66 | 0.69 | — |
| Weekend total nurse staffing | 0.00 | 3.21 | 3.50 | — |
| Weekend RN hours (not acuity-adjusted) | 0.00 | 0.46 | 0.48 | — |
| Total nursing staff turnover (%) | 0.0 | 48.1 | 45.8 | — |
| RN turnover (%) | 0.0 | 48.2 | 42.9 | — |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 0.00, RN 0.00, weekend 0.00. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Bell, Donald | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2024 |
| Bell, Donald | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/15/2024 |
| Bert, Daryl | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2024 |
| Bert, Daryl | Individual | Corporate Director | NOT APPLICABLE | 04/01/2020 |
| Bert, Daryl | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/15/2024 |
| Blosser, Kelly | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2024 |
| Blosser, Kelly | Individual | Corporate Director | NOT APPLICABLE | 04/01/2021 |
| Blosser, Kelly | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/15/2024 |
| Blosser, Myron | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2024 |
| Blosser, Myron | Individual | Corporate Director | NOT APPLICABLE | 04/01/2022 |
| Blosser, Myron | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/15/2024 |
| Boshart-Yoder, Teresa | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2024 |
| Boshart-Yoder, Teresa | Individual | Corporate Director | NOT APPLICABLE | 04/01/2018 |
| Boshart-Yoder, Teresa | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/15/2024 |
| Hartman, Jacqueline | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2024 |
| Hartman, Jacqueline | Individual | Corporate Director | NOT APPLICABLE | 04/01/2014 |
| Hartman, Jacqueline | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/15/2024 |
| Hollar, Hunter | Individual | Managing Control - Governing Body | NOT APPLICABLE | 04/01/2024 |
| Hollar, Hunter | Individual | Corporate Director | NOT APPLICABLE | 04/01/2018 |
| Hollar, Hunter | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/15/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you track each resident's food allergies and preferences, and what happens if they don't like what's served?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "Where do you post your daily staffing numbers, and can I see today's?"
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Sunnyside Presbyterian Retirement Community | 2.8 mi | Harrisonburg, VA | ★★★★★ | 5/5 | |
| Harrisonburg HLTH & Rehab CNTR | 3.1 mi | Harrisonburg, VA | ★☆☆☆☆ | 1/5 | abuse |
| Blue Ridge Rehabilitation and Nursing | 3.4 mi | Harrisonburg, VA | ★★☆☆☆ | 2/5 | |
| Bridgewater Home , INC. | 8.8 mi | Bridgewater, VA | ★★★★☆ | 3/5 | |
| Life Care Center of New Market | 16.3 mi | New Market, VA | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 495385.