Park Manor Rehabilitation Ctr
1710 Plaza Way, Walla Walla, WA 99362 · Walla Walla County · 99 certified beds · avg 77 residents/day · certified since Nov 1, 1972
Part of chain: THE ENSIGN GROUP (342 facilities, chain avg rating 3.2★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Actual harm, one-off · Mar 28, 2025 · F-0684
The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Why it matters: Care that strays from doctor's orders or ignores the resident's wishes can lead to declining health and avoidable harm.
Severity (G): One or a few residents were actually harmed — physically or emotionally — though not put in immediate danger of serious injury or death.
Corrected: Apr 30, 2025 (Deficient, Provider has date of correction)
All citations in the current public record (7)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| May 15, 2026 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. |
| May 15, 2026 | E · Potential for harm, repeated | The facility did not serve food and drinks that were appetizing, attractive, and at a safe and pleasant temperature. |
| Mar 28, 2025 | ▲ G · Actual harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. |
| Mar 28, 2025 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Mar 28, 2025 | D · Potential for harm, one-off | The facility did not provide enough food and fluids to keep residents healthy, such as preventing unplanned weight loss or dehydration. |
| Mar 28, 2025 | D · Potential for harm, one-off | The facility did not provide safe, appropriate care for residents who need dialysis — the treatment that filters the blood when kidneys fail. |
| Feb 28, 2024 | D · Potential for harm, one-off | The facility did not keep its building and grounds safe, functional, clean, and comfortable for residents, staff, and visitors. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (4 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2024 | 1 | 0 | D |
| 2025 | 4 | 1 | G ▲ |
| 2026 | 2 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $28,106.
| Date | Type | Amount / length |
|---|---|---|
| Mar 28, 2025 | Fine | $28,106 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Washington avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.21 | 4.24 | 3.95 | top 35% in Washington; top 32% in the U.S. |
| Registered Nurse hours | 1.20 | 0.91 | 0.69 | top 16% in Washington; top 10% in the U.S. |
| Weekend total nurse staffing | 3.52 | 3.69 | 3.50 | top 43% in Washington; top 41% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.82 | 0.67 | 0.48 | top 23% in Washington; top 11% in the U.S. |
| Total nursing staff turnover (%) | 30.4 | 45.1 | 45.8 | top 12% in Washington; top 15% in the U.S. |
| RN turnover (%) | 20.0 | 45.4 | 42.9 | top 5% in Washington; top 13% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.33, RN 1.23, weekend 3.62. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Ctr Partnership LP | Organization | 5% or Greater Direct Ownership Interest | 100% | 01/01/2022 |
| Burnam, Soon | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/01/2018 |
| Burnam, Soon | Individual | Corporate Officer | NOT APPLICABLE | 07/22/2011 |
| Caretrust GP LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Caretrust Reit INC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Ctr Partnership LP | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Ensign Services INC | Organization | ADP of the SNF | NOT APPLICABLE | 03/01/2000 |
| Farnsworth, Stephen | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 07/15/2025 |
| Flinders, Ben | Individual | Managing Control - Governing Body | NOT APPLICABLE | 05/21/2015 |
| Flinders, Ben | Individual | Operational/Managerial Control | NOT APPLICABLE | 05/21/2015 |
| Flinders, Ben | Individual | ADP of the SNF | NOT APPLICABLE | 05/21/2015 |
| Jenkins, Christopher | Individual | Managing Control - Governing Body | NOT APPLICABLE | 06/01/2022 |
| Jenkins, Christopher | Individual | Operational/Managerial Control | NOT APPLICABLE | 06/01/2022 |
| Jenkins, Christopher | Individual | ADP of the SNF | NOT APPLICABLE | 06/01/2022 |
| Keetch, Chad | Individual | Corporate Officer | NOT APPLICABLE | 03/01/2011 |
| Mansbach Health Tools LLC | Organization | Operational/Managerial Control | NOT APPLICABLE | 03/01/2000 |
| Plaza Health Holdings LLC | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2022 |
| Port, Barry | Individual | Individual Is an Owner, Partner or Trustee of Any ADP of the SNF | NOT APPLICABLE | 07/15/2025 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "Could I join residents for a meal to see the food quality and temperature for myself?"
- "How many aides are on each shift, and how do you make sure every resident gets timely help with bathing, dressing, and meals?"
- "How do you monitor residents' weight and eating, and what happens when someone starts losing weight?"
- "How do you coordinate and monitor care for residents who receive dialysis?"
- "Can we tour the whole building today, including resident bathrooms and common areas, not just the lobby?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Regency at the Park | 1.0 mi | College Place, WA | ★★★★★ | 4/5 | |
| Washington Odd Fellows Home | 1.9 mi | Walla Walla, WA | ★★★★☆ | 3/5 | |
| Washington State Walla Walla Veterans Home | 2.4 mi | Walla Walla, WA | ★★★★☆ | 3/5 | |
| Milton Freewater Health and Rehabilitation | 7.8 mi | Milton Freewater, OR | ★★★★★ | 4/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 505074.