Our Lady of Perpetual Help

4560 Princess Anne Road, Virginia Beach, VA 23462 (opens Google Maps) · Virginia Beach City County · (757) 495-4211· 30 certified beds · avg 27 residents/day · certified since Aug 29, 1989 · Medicaid only — not Medicare certified

Certified for Medicaid only. It cannot bill Medicare, so a short post-hospital rehabilitation stay would not be covered the usual way here. Who pays for nursing home care →

4/5

Health inspection rating (on-site)

inspected Jun 12, 2025

Serious findings on record

Fines, last 3 years

4.32

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

New to these records? How to read an inspection report →

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5 · how star ratings work →

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and quality measures from resident assessments and claims.

Inspection findings in the public record

Showing the latest 3 of 17 inspection findings. Open the full record below to read every finding.

Jun 12, 2025D · Potential for more than minimal harm, isolated
The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. F-0550
Jun 12, 2025D · Potential for more than minimal harm, isolated
The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. F-0577
Jun 12, 2025D · Potential for more than minimal harm, isolated
The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. F-0658

View all 17 inspection findingsShow only the latest 3 findings

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed — that window is CMS's, not ours. Within it, every citation CMS publishes for this facility is listed here: none excluded.

Date	Severity	What the facility was cited for
Jun 12, 2025	D · Potential for more than minimal harm, isolated	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights. · F-0550
Jun 12, 2025	D · Potential for more than minimal harm, isolated	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman. · F-0577
Jun 12, 2025	D · Potential for more than minimal harm, isolated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow. · F-0658
Oct 14, 2021	F · Potential for more than minimal harm, widespread	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies. · F-0838
Oct 14, 2021	E · Potential for more than minimal harm, pattern	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. · F-0657
Oct 14, 2021	E · Potential for more than minimal harm, pattern	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684
Oct 14, 2021	E · Potential for more than minimal harm, pattern	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems. · F-0756
Oct 14, 2021	E · Potential for more than minimal harm, pattern	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits. · F-0758
Oct 14, 2021	E · Potential for more than minimal harm, pattern	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. · F-0842
Oct 14, 2021	D · Potential for more than minimal harm, isolated	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition. · F-0638
Oct 14, 2021	D · Potential for more than minimal harm, isolated	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require. · F-0640
Oct 14, 2021	D · Potential for more than minimal harm, isolated	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults. · F-0687
Oct 14, 2021	D · Potential for more than minimal harm, isolated	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. · F-0695
Oct 2, 2019	D · Potential for more than minimal harm, isolated	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · F-0600
Oct 2, 2019	D · Potential for more than minimal harm, isolated	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. · F-0607
Oct 2, 2019	D · Potential for more than minimal harm, isolated	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · F-0609
Oct 2, 2019	D · Potential for more than minimal harm, isolated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · F-0684

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (10 → 3).

Citations by recorded inspection yearPublished citation counts, not a quality score · Source: CMS, 2026-08-01

All citationsSerious citations (G–L)

2019

2021

2025

All bars start at zero. Exact values and supporting details remain below.

Year	Citations	Worst severity that year
2019	4	D
2021	10	F
2025	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

How to file a complaint about care →

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

What these staffing numbers mean →

Nurse time, in contextAdjusted hours per resident per day · Source: CMS, 2026-08-01

This facilityVirginia averageU.S. average

Total nurse staffing (hours per resident per day)

4.32

3.67

3.95

Registered Nurse hours

0.84

0.66

0.69

Weekend total nurse staffing

4.05

3.21

3.50

All bars start at zero. Exact values and supporting details remain below.

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.32	3.67	3.95	top 20% in Virginia; top 28% in the U.S.
Registered Nurse hours	0.84	0.66	0.69	top 16% in Virginia; top 25% in the U.S.
Weekend total nurse staffing	4.05	3.21	3.50	top 17% in Virginia; top 21% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.62	0.46	0.48	top 15% in Virginia; top 21% in the U.S.
Total nursing staff turnover (%)	32.1	48.1	45.8	top 15% in Virginia; top 18% in the U.S.
RN turnover (%)	—	48.2	42.9	—

Hours are per resident per day for the most recent quarter of payroll data in this CMS release (2026-08-01) — the same quarter for every facility — case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.15, RN 0.80, weekend 3.88.Comparing with Medicare Care Compare? Care Compare shows the raw figure (4.15 here, displayed there as hours and minutes), not the adjusted one above. Both are correct; they answer different questions. Staffing rating: 5/5.

Quality measures: assessments & claims

Note: CMS combines facility-reported resident assessments (MDS) with claims-based measures. These are different sources from on-site inspection findings. Read the measures alongside inspection and staffing records; a high QM rating does not establish that a home is safe.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Costs & payment

Price evidence · separate from quality

No verified facility-specific private-pay price is available in our data for Our Lady of Perpetual Help. CMS inspection and staffing records do not tell us what this home will charge you.

Calculate a stay from a quote you receive

Use a written private-pay quote. This worksheet adds only the amounts you enter; it does not calculate Medicare, Medicaid or insurance benefits.

Formula: (room rate + daily extras) × days + one-time charges. A 30-day scenario is not a calendar-month quote. Refundable deposits, rate changes and charges you omit are not automatically included. Entries are not saved or sent to our server.

Before you compare prices

Request the room type, effective date and itemized daily rate in writing.
Ask about therapy, medicines, supplies, care-level charges, deposits, refunds and annual increases.
Confirm insurance or Medicaid eligibility and bed availability directly; certification alone does not guarantee either.

Understand who pays for care · How we handle price evidence · Report an incorrect price

Who owns this facility

How to read ownership records →

Ownership records as published by CMS on 2026-08-01. CMS records when an owner joined but not when they left. Listed here and no longer involved? Tell us →

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

All 1 owning or managing party CMS has on file are shown — none excluded.

Questions to ask on your visit

Full visit checklist →

Print visit checklist

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Where do you post your latest state inspection results and the ombudsman's contact information?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"

Also worth asking anywhere

"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the plan of correction for the findings in your most recent state inspection?"
"CMS reports 32% total nursing staff turnover here — who on the care team has been with you longest?"
"Can I visit again unannounced, at a mealtime or on a weekend?"

Nearby facilities (12 closest of 30 within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Thalia Gardens Rehabilitation and Nursing	2.3 mi	Virginia Beach, VA	★☆☆☆☆	1/5
Rosemont Health & Rehab Center, LLC	2.6 mi	Virginia Beach, VA	★★☆☆☆	2/5	abuse
Birchwood Park Rehabilitation	2.7 mi	Virginia Beach, VA	★☆☆☆☆	1/5	abuse
Kempsville Health & Rehab Center	2.7 mi	Virginia Beach, VA	★★☆☆☆	3/5
Waterside Health & Rehab Center	3.8 mi	Norfolk, VA	★★★☆☆	3/5
Cypress Pointe Rehabilitation and Nursing	4.2 mi	Virginia Beach, VA	★★☆☆☆	2/5
Bayside Health & Rehabilitation Center	4.4 mi	Virginia Beach, VA	★☆☆☆☆	1/5
Maimonides Health Center of Virginia Beach	4.4 mi	Virginia Beach, VA	★★☆☆☆	2/5	abuse
Autumn Care of Norfolk	5.3 mi	Norfolk, VA	★★★★☆	3/5
Jones & Cabacoy Veterans Care Center	5.4 mi	Virginia Beach, VA		—/5
Lake Taylor Hosp	5.7 mi	Norfolk, VA	★★★★☆	3/5
Autumn Care of Chesapeake	6.0 mi	Chesapeake, VA	★★★☆☆	3/5

Compare this facility with the 3 closest →

Other facilities in the same county

CMS records place this facility in Virginia Beach City, VA — 14 certified facilities there. These are outside the 20-mile list above, or far enough down it not to appear.

Seaside HHC @ Atlantic Shore — Virginia Beach, VA · overall 4/5
Virginia Beach Healthcare and Rehab Center — Virginia Beach, VA · overall 1/5abuse
Westminster-Canterbury on Chesapeake Bay — Virginia Beach, VA · overall 5/5
Bay Pointe Rehabilitation and Nursing — Virginia Beach, VA · overall 2/5

Listed by facility name — not a ranking. Homes already in the table above are not repeated here.

All facilities in Virginia Beach →

Facility data as of CMS processing date 2026-08-01. CCN 49E256.

This page is the printable visit checklist. If your browser did not open the print dialog automatically, use File → Print (Ctrl/⌘-P).

The Care File

Visit checklist — Our Lady of Perpetual Help

4560 Princess Anne Road, Virginia Beach, VA 23462 · (757) 495-4211

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Where do you post your latest state inspection results and the ombudsman's contact information?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the plan of correction for the findings in your most recent state inspection?"
☐ "CMS reports 32% total nursing staff turnover here — who on the care team has been with you longest?"
☐ "Can I visit again unannounced, at a mealtime or on a weekend?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 49E256 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)