Westminster-Canterbury on Chesapeake Bay

Name: Westminster-Canterbury on Chesapeake Bay
Address: 3100 SHORE DRIVE, Virginia Beach, VA, 23451, US
Telephone: 7574961158

3100 Shore Drive, Virginia Beach, VA 23451 · Virginia Beach City County · 108 certified beds · avg 91 residents/day · certified since Apr 15, 1982

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

7.47

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

⚠ The most recent standard health inspection was more than 2 years ago — conditions may have changed.

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 9, 2023	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not allow residents to take their own medications when a clinical review showed they could do so safely. Residents have this right if their care team determines it's appropriate.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Jan 16, 2020	D · Potential for harm, one-off	The facility transferred or discharged a resident without a valid reason, or failed to provide the required documentation and information when moving a resident out.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not give the resident or their representative written notice of how long it would hold the resident's bed during a hospital stay or approved leave.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Jan 16, 2020	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not keep residents' medications free from unnecessary drugs. Residents should only take medicines they truly need, at the right dose, for a clear reason.
Jan 16, 2020	D · Potential for harm, one-off	The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock.
Nov 30, 2018	D · Potential for harm, one-off	The facility did not make reasonable adjustments to fit each resident's individual needs and preferences — things like call buttons within reach, preferred wake-up times, or accessible room setups.
Nov 30, 2018	D · Potential for harm, one-off	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Nov 30, 2018	D · Potential for harm, one-off	The facility did not fully assess residents on time — a complete assessment of health, abilities, and needs is required when a resident is first admitted and at least once every 12 months after that.
Nov 30, 2018	D · Potential for harm, one-off	The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (12 → 1).

Year	Citations	Worst severity that year
2018	4	D
2020	12	D
2023	1	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	7.47	3.67	3.95	top 1% in Virginia; top 1% in the U.S.
Registered Nurse hours	1.34	0.66	0.69	top 8% in Virginia; top 7% in the U.S.
Weekend total nurse staffing	6.90	3.21	3.50	top 1% in Virginia; top 1% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.75	0.46	0.48	top 10% in Virginia; top 14% in the U.S.
Total nursing staff turnover (%)	45.0	48.1	45.8	top 39% in Virginia; bottom 50% in the U.S.
RN turnover (%)	45.5	48.2	42.9	top 45% in Virginia; bottom 43% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 6.24, RN 1.12, weekend 5.76. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: 5/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
Boone, Elwood	Individual	Corporate Director	NOT APPLICABLE	01/01/2021
Burroughs, Richard	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Cavanaugh, John	Individual	Corporate Director	NOT APPLICABLE	01/26/2017
CCL Hospitality Group	Organization	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
CCL Hospitality Group	Organization	ADP of the SNF	NOT APPLICABLE	10/14/2025
Compo, George	Individual	Corporate Director	NOT APPLICABLE	12/10/2012
Crenshaw, Victoria	Individual	Operational/Managerial Control	NOT APPLICABLE	02/01/2017
Damuth, Thomas	Individual	Corporate Director	NOT APPLICABLE	01/31/2024
Fretwell, Julia	Individual	Operational/Managerial Control	NOT APPLICABLE	03/30/2020
Fretwell, Julia	Individual	ADP of the SNF	NOT APPLICABLE	10/14/2025
Functional Pathways of Tennessee LLC	Organization	Operational/Managerial Control	NOT APPLICABLE	11/01/2018
Functional Pathways of Tennessee LLC	Organization	ADP of the SNF	NOT APPLICABLE	10/14/2025
Haji Medical Services, PLLC	Organization	Operational/Managerial Control	NOT APPLICABLE	04/01/2018
Haji Medical Services, PLLC	Organization	ADP of the SNF	NOT APPLICABLE	10/14/2025
Hajimomenian, Amir	Individual	Operational/Managerial Control	NOT APPLICABLE	04/01/2018
Hajimomenian, Amir	Individual	ADP of the SNF	NOT APPLICABLE	04/01/2018
Haynes, Susan	Individual	Corporate Director	NOT APPLICABLE	01/01/2022
Holder, Ian	Individual	Corporate Director	NOT APPLICABLE	01/31/1984
Myers, David	Individual	Corporate Officer	NOT APPLICABLE	01/01/2017
Ripley, Ronald	Individual	Corporate Director	NOT APPLICABLE	01/01/2022

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"If my family member is able to manage their own medications, would you allow it, and how is that decided?"
"How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
"When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
"Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
"If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
"Who completes resident assessments here, and how do you check them for accuracy?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Bay Pointe Rehabilitation and Nursing	4.0 mi	Virginia Beach, VA	★★☆☆☆	2/5
Bayside Health & Rehabilitation Center	4.0 mi	Virginia Beach, VA	★☆☆☆☆	1/5
Virginia Beach Healthcare and Rehab Center	4.1 mi	Virginia Beach, VA	★☆☆☆☆	1/5	abuse
Colonial Health & Rehab Center, LLC	4.2 mi	Virginia Beach, VA	★☆☆☆☆	1/5
Birchwood Park Rehabilitation	5.1 mi	Virginia Beach, VA	★☆☆☆☆	1/5	abuse
Rosemont Health & Rehab Center, LLC	5.3 mi	Virginia Beach, VA	★★☆☆☆	2/5	abuse
Thalia Gardens Rehabilitation and Nursing	5.4 mi	Virginia Beach, VA	★☆☆☆☆	1/5
Cypress Pointe Rehabilitation and Nursing	6.1 mi	Virginia Beach, VA	★★☆☆☆	2/5
Lake Taylor Hosp	7.5 mi	Norfolk, VA	★★★★☆	3/5
Our Lady of Perpetual Help	7.7 mi	Virginia Beach, VA	★★★★★	4/5
Waterside Health & Rehab Center	8.1 mi	Norfolk, VA	★★★☆☆	3/5
Autumn Care of Norfolk	8.4 mi	Norfolk, VA	★★★★☆	3/5

Compare this facility with the 3 closest →

All facilities in Virginia Beach →

Facility data as of CMS processing date 2026-08-01. CCN 495127.

The Care File

Visit checklist — Westminster-Canterbury on Chesapeake Bay

3100 Shore Drive, Virginia Beach, VA 23451 · 7574961158

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "If my family member is able to manage their own medications, would you allow it, and how is that decided?"
☐ "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
☐ "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
☐ "Under what circumstances would you discharge or transfer a resident, and what notice and appeal rights would we have?"
☐ "If my family member goes to the hospital, how long will you hold their bed, and will we get that in writing?"
☐ "Who completes resident assessments here, and how do you check them for accuracy?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 495127 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)