Our Lady of Perpetual Help

Name: Our Lady of Perpetual Help
Address: 4560 PRINCESS ANNE ROAD, Virginia Beach, VA, 23462, US
Telephone: 7574954211

4560 Princess Anne Road, Virginia Beach, VA 23462 · Virginia Beach City County · 30 certified beds · avg 27 residents/day · certified since Aug 29, 1989

4/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

4.32

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (17)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Jun 12, 2025	D · Potential for harm, one-off	The facility did not treat residents with dignity and respect, or did not honor their rights to make their own decisions and communicate freely. This is one of the most fundamental resident rights.
Jun 12, 2025	D · Potential for harm, one-off	The facility did not make its inspection results easy for residents to see, or made it hard for residents to contact advocacy agencies like the ombudsman.
Jun 12, 2025	D · Potential for harm, one-off	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.
Oct 14, 2021	F · Potential for harm, facility-wide	The facility did not conduct and document a facility-wide assessment of what staff, supplies, and resources it needs to care for its residents properly — during everyday operations, nights, weekends, and emergencies.
Oct 14, 2021	E · Potential for harm, repeated	The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required.
Oct 14, 2021	E · Potential for harm, repeated	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.
Oct 14, 2021	E · Potential for harm, repeated	The facility did not have a licensed pharmacist review each resident's complete medication regimen and medical chart every month, or did not follow its own rules for reporting medication problems.
Oct 14, 2021	E · Potential for harm, repeated	The facility did not try to gradually reduce doses of mood- and mind-altering medications or use non-drug approaches first, as required, or used 'as needed' psychiatric drugs without proper limits.
Oct 14, 2021	E · Potential for harm, repeated	The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards.
Oct 14, 2021	D · Potential for harm, one-off	The facility did not update each resident's care assessment at least once every 3 months. These regular check-ins keep the resident's care plan matched to their current condition.
Oct 14, 2021	D · Potential for harm, one-off	The facility did not enter each resident's assessment information into the required format and send it to the state within 7 days of completing the assessment, as the rules require.
Oct 14, 2021	D · Potential for harm, one-off	The facility did not provide proper foot care for residents. Foot care includes routine care like nail trimming and attention to foot problems, which matter greatly for older adults.
Oct 14, 2021	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Oct 2, 2019	D · Potential for harm, one-off	The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors.
Oct 2, 2019	D · Potential for harm, one-off	The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection.
Oct 2, 2019	D · Potential for harm, one-off	The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation.
Oct 2, 2019	D · Potential for harm, one-off	The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (10 → 3).

Year	Citations	Worst severity that year
2019	4	D
2021	10	F
2025	3	D

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	Virginia avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	4.32	3.67	3.95	top 20% in Virginia; top 28% in the U.S.
Registered Nurse hours	0.84	0.66	0.69	top 16% in Virginia; top 25% in the U.S.
Weekend total nurse staffing	4.05	3.21	3.50	top 17% in Virginia; top 21% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.62	0.46	0.48	top 15% in Virginia; top 21% in the U.S.
Total nursing staff turnover (%)	32.1	48.1	45.8	top 15% in Virginia; top 18% in the U.S.
RN turnover (%)	0.0	48.2	42.9	—

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.15, RN 0.80, weekend 3.88. Staffing rating: 5/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 5/5 · long-stay residents: 5/5 · short-stay residents: —/5

Who owns this facility

Non profit - Corporation

Owner / manager	Type	Role	Stake	Since
		Ownership Data Not Available

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
"Where do you post your latest state inspection results and the ombudsman's contact information?"
"Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
"How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
"Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
"How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
"Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
"What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Thalia Gardens Rehabilitation and Nursing	2.3 mi	Virginia Beach, VA	★☆☆☆☆	1/5
Rosemont Health & Rehab Center, LLC	2.6 mi	Virginia Beach, VA	★★☆☆☆	2/5	abuse
Birchwood Park Rehabilitation	2.7 mi	Virginia Beach, VA	★☆☆☆☆	1/5	abuse
Kempsville Health & Rehab Center	2.7 mi	Virginia Beach, VA	★★☆☆☆	3/5
Waterside Health & Rehab Center	3.8 mi	Norfolk, VA	★★★☆☆	3/5
Cypress Pointe Rehabilitation and Nursing	4.2 mi	Virginia Beach, VA	★★☆☆☆	2/5
Bayside Health & Rehabilitation Center	4.4 mi	Virginia Beach, VA	★☆☆☆☆	1/5
Maimonides Health Center of Virginia Beach	4.4 mi	Virginia Beach, VA	★★☆☆☆	2/5	abuse
Autumn Care of Norfolk	5.3 mi	Norfolk, VA	★★★★☆	3/5
Jones & Cabacoy Veterans Care Center	5.4 mi	Virginia Beach, VA		—/5
Lake Taylor Hosp	5.7 mi	Norfolk, VA	★★★★☆	3/5
Autumn Care of Chesapeake	6.0 mi	Chesapeake, VA	★★★☆☆	3/5

Compare this facility with the 3 closest →

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Facility data as of CMS processing date 2026-08-01. CCN 49E256.

The Care File

Visit checklist — Our Lady of Perpetual Help

4560 Princess Anne Road, Virginia Beach, VA 23462 · 7574954211

Health inspection rating 4/5 · CMS overall 5/5· Fines (3y): $0

Questions for the administrator:

☐ "Can you give me examples of how your staff protect residents' dignity in everyday care, like bathing and dressing?"
☐ "Where do you post your latest state inspection results and the ombudsman's contact information?"
☐ "Can you tell me what this citation involved and what steps you took to bring care back up to standard?"
☐ "How do you decide you have enough staff and resources for your resident population, including nights and weekends?"
☐ "Who is on the team that builds each resident's care plan, and how quickly is it in place after admission?"
☐ "How do you make sure each resident's care follows the doctor's orders, and what changed after this citation?"
☐ "Does a pharmacist review every resident's medications and chart monthly, and how are their concerns acted on?"
☐ "What is your approach to psychiatric medications — how do you try non-drug options first and work to reduce doses over time?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 49E256 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)