North Cape Center

Name: North Cape Center
Address: 700 TOWN BANK ROAD, North Cape May, NJ, 08204, US
Telephone: 6098988899

700 Town Bank Road, North Cape May, NJ 08204 · Cape May County · 120 certified beds · avg 97 residents/day · certified since Feb 2, 1996

Part of chain: GENESIS HEALTHCARE (184 facilities, chain avg rating 2.4★)

3/5

Health inspection rating (on-site)

Serious findings on record

Fines, last 3 years

3.25

Nurse hours/resident/day (adjusted)

What health inspectors found (on-site government inspections — the most independent evidence available)

Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 3/5

The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.

All citations in the current public record (19)

CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.

Date	Severity	What the facility was cited for
Mar 7, 2025	E · Potential for harm, repeated	The facility did not serve meals and snacks at times that fit residents' needs, preferences, and requests, or did not offer nourishing alternatives for residents who want to eat outside scheduled meal times. · from a complaint
Mar 7, 2025	E · Potential for harm, repeated	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not make sure residents were fully informed about their own health, care, and treatments in a way they could understand.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. · from a complaint
Mar 7, 2025	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not provide the care needed to maintain or improve residents' movement and flexibility — such as range-of-motion exercises — leading to avoidable decline.
Mar 7, 2025	D · Potential for harm, one-off	The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it.
Feb 14, 2023	E · Potential for harm, repeated	The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs.
Feb 14, 2023	E · Potential for harm, repeated	The facility did not observe each nurse aide's job performance or provide regular training as required.
Feb 14, 2023	E · Potential for harm, repeated	The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards.
Feb 14, 2023	E · Potential for harm, repeated	The facility did not make sure its staff were vaccinated for COVID-19 in accordance with the federal requirements in effect at the time.
Feb 14, 2023	D · Potential for harm, one-off	The facility did not give residents (and their representatives and the ombudsman, a state advocate for residents) proper advance notice before a transfer or discharge, including information about their right to appeal.
Feb 14, 2023	D · Potential for harm, one-off	The facility did not accurately assess a resident's health and needs. Assessments are the foundation for all the care a resident receives.
Feb 14, 2023	D · Potential for harm, one-off	The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines.
Feb 14, 2023	D · Potential for harm, one-off	The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls.
Feb 14, 2023	D · Potential for harm, one-off	The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist.
Feb 14, 2023	D · Potential for harm, one-off	The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide.
Feb 14, 2023	D · Potential for harm, one-off	The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective.
Feb 24, 2021	E · Potential for harm, repeated	The facility provided care that did not meet professional standards of quality — the accepted standards that nurses and other clinicians are expected to follow.

Inspection trend by year

Citations from standard inspections decreased between the last two inspection cycles (11 → 7).

Year	Citations	Worst severity that year
2021	1	E
2023	11	E
2025	7	E

Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.

Fines and enforcement (last 3 years)

No fines or payment denials in the published 3-year window.

Nurse staffing (from payroll records, adjusted for how much care residents need)

Measure	This facility	New Jersey avg	U.S. avg	Where it stands
Total nurse staffing (hours per resident per day)	3.25	3.88	3.95	bottom 20% in New Jersey; bottom 24% in the U.S.
Registered Nurse hours	0.54	0.67	0.69	bottom 47% in New Jersey; bottom 44% in the U.S.
Weekend total nurse staffing	3.11	3.53	3.50	bottom 34% in New Jersey; bottom 37% in the U.S.
Weekend RN hours (not acuity-adjusted)	0.19	0.50	0.48	bottom 10% in New Jersey; bottom 11% in the U.S.
Total nursing staff turnover (%)	36.0	39.7	45.8	top 40% in New Jersey; top 26% in the U.S.
RN turnover (%)	33.3	37.7	42.9	top 42% in New Jersey; top 33% in the U.S.

Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 3.11, RN 0.52, weekend 2.99. Staffing rating: 3/5.

Self-reported quality measures

Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.

Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: 4/5

Who owns this facility

For profit - Corporation

Owner / manager	Type	Role	Stake	Since
Fc-Gen Operations Investment LLC	Organization	5% or Greater Indirect Ownership Interest	—	04/01/2011
Gen Operations I LLC	Organization	5% or Greater Indirect Ownership Interest	—	04/01/2011
Gen Operations II LLC	Organization	5% or Greater Indirect Ownership Interest	—	04/01/2011
Genesis Healthcare INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis Healthcare LLC	Organization	5% or Greater Indirect Ownership Interest	—	04/01/2011
Genesis Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Genesis NJ Holdings LLC	Organization	5% or Greater Direct Ownership Interest	100%	04/01/2011
Genesis Operations LLC	Organization	5% or Greater Indirect Ownership Interest	—	04/01/2011
GHC Holdings LLC	Organization	5% or Greater Indirect Ownership Interest	—	04/01/2011
Sun Healthcare Group INC	Organization	5% or Greater Indirect Ownership Interest	—	02/02/2015
Whitman, Arnold	Individual	5% or Greater Indirect Ownership Interest	—	03/02/2015
Aversa, Thaddeus	Individual	Operational/Managerial Control	NOT APPLICABLE	01/01/2024
Aversa, Thaddeus	Individual	ADP of the SNF	NOT APPLICABLE	01/28/2025
Berg, Michael	Individual	Corporate Officer	NOT APPLICABLE	12/01/2012
Bridgeford, Laura	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024
Genesis Administrative Services LLC	Organization	ADP of the SNF	NOT APPLICABLE	02/01/2019
Genesis Operations LLC	Organization	ADP of the SNF	NOT APPLICABLE	01/14/2025
Hess, Jennifer	Individual	Operational/Managerial Control	NOT APPLICABLE	04/30/2021
Hess, Jennifer	Individual	ADP of the SNF	NOT APPLICABLE	01/28/2025
Mendelson, Avi	Individual	Corporate Officer	NOT APPLICABLE	01/01/2024

Questions to ask on your visit

Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.

"What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"
"Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
"How do you explain health changes and treatment options to residents and their families?"
"Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
"Can you show me an example care plan, and how are families included when it's created and updated?"
"What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
"How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
"Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
"What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
"Can I see the results and plan of correction from your most recent state inspection?"

Nearby facilities (within 20 miles)

Facility	Distance	City	Overall	Inspection	Flags
Pelican Pointe Post Acute Nursing & Rehabilitation	1.0 mi	North Cape May, NJ	★★☆☆☆	2/5
Complete Care at Court House, LLC	9.6 mi	Cape May Court House, NJ	★★★★★	4/5
Crest Haven Nursing and Rehabilitation Center	10.8 mi	Cape May Court House, NJ	★★★★☆	3/5
Fountain Springs at Cape May Nursing & Rehab Cente	15.4 mi	Cape May Court House, NJ	★★★★★	4/5
Excelcare at Lewes LLC	18.6 mi	Lewes, DE	★★☆☆☆	2/5	abuse
The Moorings at Lewes	19.1 mi	Lewes, DE	★★★★★	5/5
Autumn Lake Healthcare at Oceanview	19.4 mi	Ocean View, NJ	★★★☆☆	3/5

Compare this facility with the 3 closest →

All facilities in North Cape May →

Facility data as of CMS processing date 2026-08-01. CCN 315350.

The Care File

Visit checklist — North Cape Center

700 Town Bank Road, North Cape May, NJ 08204 · 6098988899

Health inspection rating 3/5 · CMS overall 3/5· Fines (3y): $0

Questions for the administrator:

☐ "What happens if a resident is hungry between meals or misses a mealtime — what food options are available?"
☐ "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
☐ "How do you explain health changes and treatment options to residents and their families?"
☐ "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
☐ "Can you show me an example care plan, and how are families included when it's created and updated?"
☐ "What do you do daily to keep residents moving, and how do you help residents at risk of losing mobility?"
☐ "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
☐ "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
☐ "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
☐ "Can I see the results and plan of correction from your most recent state inspection?"

While you're there, notice:

☐ Smell and cleanliness in hallways, not just the lobby
☐ How staff speak to residents; call lights answered promptly
☐ Residents up, dressed, and engaged (visit mealtimes and a weekend if you can)

Data: CMS Provider Data Catalog, version 2026-08-01 · CCN 315350 · Verify at medicare.gov/care-compare · Printed from The Care File (thecarefile.com)