Vernon Manor
310 Fairlane Dr, Viroqua, WI 54665 · Vernon County · 80 certified beds · avg 50 residents/day · certified since Apr 1, 1995
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★☆☆3/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
Most serious findings (actual harm or immediate jeopardy)
▲ Immediate jeopardy, one-off · Aug 28, 2023 · F-0760 · triggered by a complaint
The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication.
Why it matters: A serious medication error can cause real harm, hospitalization, or worse.
Severity (J): Inspectors found a situation that put a resident's life or safety in immediate danger, affecting one or a few residents. The facility must fix it immediately — these citations often come with large fines.
Corrected: Sep 17, 2023 (Deficient, Provider has date of correction)
All citations in the current public record (17)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Feb 27, 2026 | F · Potential for harm, facility-wide | The facility did not educate residents and staff about COVID-19 vaccination, offer the vaccine to those eligible after that education, or properly document everyone's vaccination status. |
| Feb 27, 2026 | E · Potential for harm, repeated | The facility did not honor residents' right to voice complaints without discrimination or retaliation, or did not have a working complaint process that resolves issues promptly. |
| Feb 27, 2026 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Feb 27, 2026 | D · Potential for harm, one-off | The facility did not give residents proper notice about what Medicare or Medicaid covers, or about charges the resident might owe for services that aren't covered. |
| Feb 27, 2026 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. |
| Feb 27, 2026 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Nov 19, 2024 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Nov 19, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Nov 19, 2024 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Nov 19, 2024 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Jul 31, 2024 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. · from a complaint |
| Jul 31, 2024 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
| Aug 28, 2023 | ▲ J · Immediate jeopardy, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. · from a complaint |
| Aug 28, 2023 | E · Potential for harm, repeated | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. · from a complaint |
| Aug 28, 2023 | D · Potential for harm, one-off | The facility did not keep residents' personal and medical information private and confidential. · from a complaint |
| Aug 28, 2023 | D · Potential for harm, one-off | The facility did not respond appropriately to alleged violations, such as reports of abuse, neglect, or mistreatment. Facilities must investigate every allegation and protect residents while they do. · from a complaint |
| Aug 28, 2023 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. · from a complaint |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (4 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 5 | 1 | J ▲ |
| 2024 | 6 | 0 | F |
| 2026 | 6 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
1 fine totaling $12,649, plus 1 Medicare payment denial period.
| Date | Type | Amount / length |
|---|---|---|
| Aug 28, 2023 | Fine | $12,649 |
| Aug 28, 2023 | Payment Denial | 26 days from Sep 16, 2023 |
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Wisconsin avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.75 | 4.29 | 3.95 | top 27% in Wisconsin; top 17% in the U.S. |
| Registered Nurse hours | 0.87 | 1.01 | 0.69 | bottom 43% in Wisconsin; top 22% in the U.S. |
| Weekend total nurse staffing | 4.37 | 3.84 | 3.50 | top 26% in Wisconsin; top 14% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.53 | 0.68 | 0.48 | bottom 39% in Wisconsin; top 29% in the U.S. |
| Total nursing staff turnover (%) | 45.5 | 46.9 | 45.8 | top 48% in Wisconsin; bottom 49% in the U.S. |
| RN turnover (%) | 20.0 | 39.7 | 42.9 | top 18% in Wisconsin; top 13% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.59, RN 0.84, weekend 4.23. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 2/5 · short-stay residents: 5/5
Who owns this facility
Government - County
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| County of Vernon | Organization | 5% or Greater Direct Ownership Interest | 100% | 02/29/2008 |
| County of Vernon | Organization | Operational/Managerial Control | NOT APPLICABLE | 12/26/2024 |
| County of Vernon | Organization | ADP of the SNF | NOT APPLICABLE | 12/26/2024 |
| Gochanour, Kimberly | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/12/2024 |
| Gochanour, Kimberly | Individual | ADP of the SNF | NOT APPLICABLE | 11/12/2024 |
| Henry, Mary | Individual | Corporate Director | NOT APPLICABLE | 01/06/2025 |
| Henry, Mary | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/30/2024 |
| Henry, Mary | Individual | Trustee of the SNF | NOT APPLICABLE | 01/06/2025 |
| Henry, Mary | Individual | ADP of the SNF | NOT APPLICABLE | 12/30/2024 |
| Kilmer, Bruce | Individual | Corporate Director | NOT APPLICABLE | 04/02/2024 |
| Kilmer, Bruce | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/26/2024 |
| Kilmer, Bruce | Individual | Trustee of the SNF | NOT APPLICABLE | 04/02/2024 |
| Kilmer, Bruce | Individual | ADP of the SNF | NOT APPLICABLE | 01/04/2025 |
| Lancaster, Rebecca | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/02/2024 |
| Lancaster, Rebecca | Individual | ADP of the SNF | NOT APPLICABLE | 12/02/2024 |
| Spitzer, Michael | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/02/2024 |
| Spitzer, Michael | Individual | ADP of the SNF | NOT APPLICABLE | 12/02/2024 |
| Walleser, Kevin | Individual | Corporate Director | NOT APPLICABLE | 04/02/2024 |
| Walleser, Kevin | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/04/2025 |
| Walleser, Kevin | Individual | Trustee of the SNF | NOT APPLICABLE | 04/02/2024 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "What systems do you use to prevent medication errors, and what happens when one occurs?"
- "How do you handle COVID-19 vaccination for residents and staff, and what happens during an outbreak?"
- "Walk me through what happens when a resident or family files a grievance — who responds and how fast?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "Before any service that isn't covered by Medicare or Medicaid, how will you notify us and get our agreement?"
- "When abuse or theft is suspected, who do you notify, how fast, and how do you inform the family?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Norseland Nursing Home | 6.3 mi | Westby, WI | ★★★☆☆ | 3/5 | |
| Soldiers Grove Health Services | 14.2 mi | Soldiers Grove, WI | ★★☆☆☆ | 2/5 |
Compare this facility with the 2 closest →
Facility data as of CMS processing date 2026-08-01. CCN 525562.