Michigan Veteran Homes at Grand Rapids
2950 Monroe NE, Grand Rapids, MI 49505 · Kent County · 128 certified beds · avg 123 residents/day · certified since Nov 26, 2021
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★★5/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (5)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 30, 2025 | D · Potential for harm, one-off | The facility did not protect residents' personal information or did not keep complete, accurate medical records that meet professional standards. |
| Apr 30, 2025 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Apr 4, 2024 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Oct 19, 2023 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. · from a complaint |
| Feb 8, 2023 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 2).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 2 | 0 | F |
| 2024 | 1 | 0 | D |
| 2025 | 2 | 0 | D |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Michigan avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 9.22 | 4.32 | 3.95 | top 1% in Michigan; top 1% in the U.S. |
| Registered Nurse hours | 1.33 | 0.84 | 0.69 | top 11% in Michigan; top 7% in the U.S. |
| Weekend total nurse staffing | 8.09 | 3.79 | 3.50 | top 1% in Michigan; top 1% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.59 | 0.49 | 0.48 | top 27% in Michigan; top 24% in the U.S. |
| Total nursing staff turnover (%) | 44.9 | 44.1 | 45.8 | bottom 49% in Michigan; top 50% in the U.S. |
| RN turnover (%) | 24.1 | 39.2 | 42.9 | top 22% in Michigan; top 20% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 7.21, RN 1.04, weekend 6.33. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 4/5 · long-stay residents: 4/5 · short-stay residents: —/5
Who owns this facility
Government - State
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Age Management of West Michigan PC | Organization | Operational/Managerial Control | NOT APPLICABLE | 08/01/2017 |
| Age Management of West Michigan PC | Organization | ADP of the SNF | NOT APPLICABLE | 11/05/2025 |
| Bhatnagar, Piyush | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2017 |
| Bhatnagar, Piyush | Individual | ADP of the SNF | NOT APPLICABLE | 08/01/2017 |
| Bobrowski, Erica | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/14/2021 |
| Bobrowski, Erica | Individual | ADP of the SNF | NOT APPLICABLE | 11/14/2021 |
| Huhn, Jacqueline | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2016 |
| Huhn, Jacqueline | Individual | ADP of the SNF | NOT APPLICABLE | 07/01/2016 |
| Macdonald, Carly | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/07/2021 |
| Macdonald, Carly | Individual | ADP of the SNF | NOT APPLICABLE | 09/07/2021 |
| Rolston, Steven | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/15/2016 |
| Rolston, Steven | Individual | ADP of the SNF | NOT APPLICABLE | 02/15/2016 |
| State of Michigan Office of Financial Management | Organization | Operational/Managerial Control | NOT APPLICABLE | 05/17/2021 |
| State of Michigan Office of Financial Management | Organization | ADP of the SNF | NOT APPLICABLE | 01/01/2000 |
| Velie, Melissa | Individual | Operational/Managerial Control | NOT APPLICABLE | 01/02/2019 |
| Velie, Melissa | Individual | ADP of the SNF | NOT APPLICABLE | 01/02/2019 |
| Wheeler, Niquette | Individual | Operational/Managerial Control | NOT APPLICABLE | 11/17/2019 |
| Wheeler, Niquette | Individual | ADP of the SNF | NOT APPLICABLE | 11/17/2019 |
| Zerbe, Anne | Individual | Operational/Managerial Control | NOT APPLICABLE | 09/25/2019 |
| Zerbe, Anne | Individual | ADP of the SNF | NOT APPLICABLE | 09/25/2019 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How do you keep residents' medical records accurate, complete, and secure?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Corewell Health Grand Rapids Hospitals Rehabilitat | 2.7 mi | Grand Rapids, MI | ★★★★★ | 5/5 | |
| Optalis Health & Rehabilitation at Leonard | 2.8 mi | Grand Rapids, MI | ★★★☆☆ | 3/5 | |
| Medilodge of Grand Rapids | 3.1 mi | Grand Rapids, MI | ★☆☆☆☆ | 1/5 | |
| Edison Christian Health Center | 3.4 mi | Grand Rapids, MI | ★★★★★ | 4/5 | |
| St Ann's Home | 3.5 mi | Grand Rapids, MI | ★★★★★ | 5/5 | |
| Mary Free Bed Sub-Acute Rehabilitation | 3.6 mi | Grand Rapids, MI | ★★★★☆ | 4/5 | |
| Corewell Health Rehabilitation & Nursing Center - | 4.0 mi | Grand Rapids, MI | ★★★★★ | 5/5 | |
| Valley View Care Center | 4.2 mi | Grand Rapids, MI | ★☆☆☆☆ | 1/5 | abuse |
| The Oaks at Belmont | 4.2 mi | Belmont, MI | ★★★★★ | 4/5 | |
| Covenant Village of the Great Lakes | 4.5 mi | Grand Rapids, MI | ★★★★☆ | 4/5 | |
| Clark Retirement Community | 5.0 mi | Grand Rapids, MI | ★★☆☆☆ | 2/5 | |
| Porter Hills Health Center | 5.7 mi | Grand Rapids, MI | ★★★★★ | 5/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 235729.