Mercy Circle
3659 West 99th Street, Chicago, IL 60655 · Cook County · 23 certified beds · avg 23 residents/day · certified since Jan 10, 2015
4/5
Health inspection rating (on-site)
0
Serious findings on record
$0
Fines, last 3 years
4.23
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (15)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 30, 2026 | F · Potential for harm, facility-wide | The facility did not post its nurse staffing information every day. Nursing homes must publicly display how many nurses and aides are on duty each day. |
| Apr 30, 2026 | F · Potential for harm, facility-wide | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Apr 30, 2026 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Apr 30, 2026 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Apr 30, 2026 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Apr 30, 2026 | D · Potential for harm, one-off | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Sep 18, 2025 | D · Potential for harm, one-off | The facility gave residents unnecessary mind-altering (psychotropic) medications, or used drugs in a way that restrained residents by dulling their ability to think, move, or function. · from a complaint |
| Sep 18, 2025 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. · from a complaint |
| Sep 18, 2025 | D · Potential for harm, one-off | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. · from a complaint |
| Feb 6, 2025 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Jan 26, 2024 | F · Potential for harm, facility-wide | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 26, 2024 | F · Potential for harm, facility-wide | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 26, 2024 | D · Potential for harm, one-off | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Jan 26, 2024 | D · Potential for harm, one-off | The facility did not label drugs according to professional standards or did not store them in locked compartments, with controlled drugs (medications with a high risk of misuse) kept under a separate lock. |
| Aug 5, 2023 | D · Potential for harm, one-off | The facility did not report suspected abuse, neglect, or theft to the proper authorities quickly enough, or did not report the results of its investigation. · from a complaint |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (1 → 6).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2023 | 1 | 0 | D |
| 2024 | 4 | 0 | F |
| 2025 | 4 | 0 | D |
| 2026 | 6 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Illinois avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 4.23 | 2.99 | 3.95 | top 14% in Illinois; top 31% in the U.S. |
| Registered Nurse hours | 1.37 | 0.63 | 0.69 | top 6% in Illinois; top 6% in the U.S. |
| Weekend total nurse staffing | 3.96 | 2.67 | 3.50 | top 12% in Illinois; top 24% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.87 | 0.56 | 0.48 | top 15% in Illinois; top 9% in the U.S. |
| Total nursing staff turnover (%) | 33.3 | 44.5 | 45.8 | top 20% in Illinois; top 20% in the U.S. |
| RN turnover (%) | 25.0 | 41.8 | 42.9 | top 23% in Illinois; top 20% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.35, RN 1.41, weekend 4.06. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: —/5 · short-stay residents: 5/5
Who owns this facility
Non profit - Church related
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Barrett, John | Individual | Corporate Director | NOT APPLICABLE | 07/01/2023 |
| Barrett, John | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2025 |
| Connelly, Kevin | Individual | Corporate Director | NOT APPLICABLE | 03/01/2017 |
| Connelly, Kevin | Individual | Corporate Officer | NOT APPLICABLE | 03/01/2017 |
| Cypser, Delores | Individual | Corporate Director | NOT APPLICABLE | 07/01/2018 |
| Flanagan, Anna | Individual | Corporate Director | NOT APPLICABLE | 07/01/2018 |
| Hendricks, Ginny | Individual | Operational/Managerial Control | NOT APPLICABLE | 08/01/2025 |
| Hendricks, Ginny | Individual | ADP of the SNF | NOT APPLICABLE | 08/01/2025 |
| Houlihan, Nancy | Individual | Corporate Director | NOT APPLICABLE | 07/01/2025 |
| Houlihan, Nancy | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2025 |
| Johnson, Margaret | Individual | Corporate Director | NOT APPLICABLE | 07/01/2017 |
| Knightly, Eileen | Individual | Corporate Director | NOT APPLICABLE | 07/01/2025 |
| Lachowicz, Frances | Individual | Corporate Director | NOT APPLICABLE | 03/17/2015 |
| Lachowicz, Frances | Individual | Operational/Managerial Control | NOT APPLICABLE | 03/17/2025 |
| Lachowicz, Frances | Individual | ADP of the SNF | NOT APPLICABLE | 03/17/2025 |
| O'Callaghan, Darlene | Individual | Corporate Director | NOT APPLICABLE | 11/01/2019 |
| O'Callaghan, Darlene | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2023 |
| Paler-Dominguez, Carolyn | Individual | ADP of the SNF | NOT APPLICABLE | 10/20/2025 |
| Sheehan, Carolyn | Individual | Corporate Director | NOT APPLICABLE | 07/01/2023 |
| Sisters of Mercy of the Americas, INC | Organization | 5% or Greater Security Interest | NOT APPLICABLE | 06/01/2022 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Where do you post your daily staffing numbers, and can I see today's?"
- "Can you show me how medications are stored and secured on the units, including controlled drugs?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What percentage of your residents are on antipsychotic or sedating medications, and how do you work to reduce that?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Avantara Evergreen Park | 0.7 mi | Evergreen Park, IL | ★☆☆☆☆ | 1/5 | |
| Warren Barr Oak Lawn | 1.1 mi | Oak Lawn, IL | ★★★★☆ | 4/5 | |
| Aliya on 87th | 1.8 mi | Chicago, IL | ★★☆☆☆ | 1/5 | abuse |
| Thryve of Burbank | 2.6 mi | Burbank, IL | ★★☆☆☆ | 2/5 | |
| Smith Village | 2.6 mi | Chicago, IL | ★★★☆☆ | 2/5 | abuse |
| Belhaven Nursing & Rehab Center | 2.6 mi | Chicago, IL | ★☆☆☆☆ | 1/5 | abuse |
| Landmark of Oak Lawn Rehabilitation and Nursing Ce | 2.8 mi | Oak Lawn, IL | ★☆☆☆☆ | 2/5 | |
| Bria of Forest Edge | 2.9 mi | Chicago, IL | ★★☆☆☆ | 2/5 | abuse |
| Aliya of Oak Lawn | 3.3 mi | Oak Lawn, IL | ★☆☆☆☆ | 1/5 | abuse |
| Aperion Care Oak Lawn | 3.5 mi | Oak Lawn, IL | ★☆☆☆☆ | 2/5 | abuse |
| Landmark at 95th Rehabilitation and Nursing Center | 3.5 mi | Chicago, IL | ★☆☆☆☆ | 1/5 | abuse |
| Aperion Care Burbank | 3.5 mi | Burbank, IL | ★★★☆☆ | 3/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 146174.