Medicalodges Neosho
400 Lyon Drive, Neosho, MO 64850 · Newton County · 114 certified beds · avg 54 residents/day · certified since Apr 23, 1985
Part of chain: MEDICALODGES, INC. (18 facilities, chain avg rating 2.7★)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 4/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (14)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Apr 29, 2026 | D · Potential for harm, one-off | The facility did not protect residents from abuse or neglect. This covers physical, mental, and sexual abuse, physical punishment, and neglect, by anyone — staff, other residents, or visitors. · from a complaint |
| Apr 24, 2026 | E · Potential for harm, repeated | The facility did not develop and follow policies and procedures to prevent abuse, neglect, and theft. These written safeguards are the foundation of resident protection. |
| Apr 24, 2026 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Apr 24, 2026 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| Apr 18, 2024 | E · Potential for harm, repeated | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Apr 18, 2024 | D · Potential for harm, one-off | The facility did not honor residents' right to make their own choices about their daily lives, such as when to wake up, what to eat, or how to spend their time. |
| Apr 18, 2024 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Apr 18, 2024 | D · Potential for harm, one-off | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Apr 18, 2024 | D · Potential for harm, one-off | The facility did not coordinate resident assessments with the state's pre-admission screening program for mental illness and intellectual disabilities, or failed to refer residents for the special services they need. |
| Apr 18, 2024 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| Oct 18, 2023 | D · Potential for harm, one-off | The facility did not provide treatment and care that follows the doctor's orders and matches the resident's own preferences and goals. · from a complaint |
| May 20, 2022 | E · Potential for harm, repeated | The facility used bed rails without first trying safer alternatives, or without assessing the resident's safety risk, discussing the risks and benefits with the resident or family, getting consent, and installing the rails correctly. |
| May 20, 2022 | D · Potential for harm, one-off | The facility's medication error rate was 5 percent or higher — meaning too many doses were given incorrectly, such as the wrong drug, dose, or time. |
| May 20, 2022 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
Inspection trend by year
Citations from standard inspections decreased between the last two inspection cycles (6 → 3).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 3 | 0 | E |
| 2023 | 1 | 0 | D |
| 2024 | 6 | 0 | E |
| 2026 | 4 | 0 | E |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Missouri avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 0.00 | 3.66 | 3.95 | — |
| Registered Nurse hours | 0.00 | 0.49 | 0.69 | — |
| Weekend total nurse staffing | 0.00 | 3.22 | 3.50 | — |
| Weekend RN hours (not acuity-adjusted) | 0.00 | 0.33 | 0.48 | — |
| Total nursing staff turnover (%) | 37.8 | 56.0 | 45.8 | top 9% in Missouri; top 31% in the U.S. |
| RN turnover (%) | 16.7 | 47.8 | 42.9 | top 8% in Missouri; top 9% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 0.00, RN 0.00, weekend 0.00. Staffing rating: 1/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 5/5 · long-stay residents: 4/5 · short-stay residents: 5/5
Who owns this facility
For profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Medicalodges INC | Organization | 5% or Greater Direct Ownership Interest | 100% | 04/19/1976 |
| Belty, Mecca | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2014 |
| Butler, Richard | Individual | Corporate Director | NOT APPLICABLE | 07/01/2003 |
| Cardenas, Staci | Individual | Corporate Officer | NOT APPLICABLE | 02/01/2015 |
| Coover, Teresa | Individual | Corporate Officer | NOT APPLICABLE | 09/21/2017 |
| Cox, Garen | Individual | Corporate Director | NOT APPLICABLE | 02/26/1998 |
| Cox, Garen | Individual | Corporate Officer | NOT APPLICABLE | 03/14/2003 |
| Cunningham, Sherrie | Individual | W-2 Managing Employee | NOT APPLICABLE | 05/01/2014 |
| Doll, Gayle | Individual | Corporate Director | NOT APPLICABLE | 03/10/2005 |
| Hines, Scott | Individual | W-2 Managing Employee | NOT APPLICABLE | 03/20/2009 |
| Hines, Scott | Individual | Corporate Director | NOT APPLICABLE | 03/19/2009 |
| Hines, Scott | Individual | Corporate Officer | NOT APPLICABLE | 03/20/2009 |
| Lager, Shannon | Individual | Corporate Director | NOT APPLICABLE | 03/23/2018 |
| Lager, Shannon | Individual | Corporate Officer | NOT APPLICABLE | 06/21/2013 |
| Lantz, Kathleen | Individual | Corporate Officer | NOT APPLICABLE | 10/22/2007 |
| Marshall, Carol | Individual | Corporate Director | NOT APPLICABLE | 07/27/2006 |
| McBride, Travis | Individual | Corporate Officer | NOT APPLICABLE | 11/15/2012 |
| Ott, Ron | Individual | Corporate Director | NOT APPLICABLE | 09/15/2006 |
| Rohling McCord, Catherine | Individual | Corporate Officer | NOT APPLICABLE | 06/09/2000 |
| Smith, Pamela | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2014 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "Tell me about this abuse or neglect citation — what happened, and what specific changes did you make afterward?"
- "What specific steps do you take to prevent abuse and neglect, and how are staff trained on them?"
- "Who leads your infection prevention program, and how do you make sure staff follow practices like hand hygiene every day?"
- "What is your current medication error rate, and what have you changed to bring errors down?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What choices do residents have over their daily schedule, like meal times, bathing, and activities?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Granby House | 9.7 mi | Granby, MO | ★★☆☆☆ | 3/5 | |
| McDonald County Living Center | 12.8 mi | Anderson, MO | ★★★★☆ | 4/5 | |
| Seneca Nursing | 12.8 mi | Seneca, MO | ★☆☆☆☆ | 2/5 | |
| NHC Healthcare, Joplin | 16.7 mi | Joplin, MO | ★★☆☆☆ | 3/5 | |
| Joplin Gardens | 18.0 mi | Joplin, MO | ★☆☆☆☆ | 2/5 | |
| Aspire Senior Living Joplin | 18.2 mi | Joplin, MO | ★☆☆☆☆ | 1/5 | |
| Communities of Wildwood Ranch | 19.9 mi | Joplin, MO | ★★★★☆ | 5/5 | |
| Westgate | 19.9 mi | Joplin, MO | ★★☆☆☆ | 2/5 |
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Facility data as of CMS processing date 2026-08-01. CCN 265266.