Mainegeneral Rehab & Long Term Care - Glenridge
40 Glenridge Drive, Augusta, ME 04330 · Kennebec County · 125 certified beds · avg 123 residents/day · certified since Jan 1, 1993
4/5
Health inspection rating (on-site)
0
Serious findings on record
$0
Fines, last 3 years
5.20
Nurse hours/resident/day (adjusted)
What health inspectors found (on-site government inspections — the most independent evidence available)
Health inspection rating: ★★★★☆4/5 · CMS overall rating: 5/5
The health inspection star above is graded on a curve within each state — a set share of each state's facilities gets each star level — so a facility can have few citations and still rate 2–3 stars if others in its state did even better. The overall rating combines that inspection score with staffing and self-reported quality measures.
All citations in the current public record (19)
CMS publishes roughly the last three inspection cycles plus recent complaint investigations. Older surveys drop out of the record as new ones are completed.
| Date | Severity | What the facility was cited for |
|---|---|---|
| Mar 26, 2026 | F · Potential for harm, facility-wide | The facility did not provide pharmacy services that meet each resident's needs, or did not employ or contract with a licensed pharmacist. |
| Mar 26, 2026 | E · Potential for harm, repeated | The facility did not provide a safe, clean, comfortable, and homelike environment, including safe support for residents' daily living needs. |
| Mar 26, 2026 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Mar 26, 2026 | D · Potential for harm, one-off | The facility did not honor residents' rights to request, refuse, or stop treatment, to decline participation in medical research, or to make an advance directive — a written statement of their wishes for future medical care. |
| Mar 26, 2026 | D · Potential for harm, one-off | The facility did not immediately notify the resident, their doctor, and a family member when something significant happened — such as an injury, a decline in health, or a room change. Families and doctors are entitled to know right away. |
| Mar 26, 2026 | D · Potential for harm, one-off | The facility did not develop or follow a complete care plan for each resident — the written roadmap covering all of a resident's needs, with measurable goals and timelines. |
| Mar 26, 2026 | D · Potential for harm, one-off | The facility did not keep the environment free of accident hazards, or did not provide enough supervision to prevent accidents like falls. |
| Mar 26, 2026 | D · Potential for harm, one-off | The facility did not provide safe and appropriate respiratory care — such as oxygen, breathing treatments, or care for residents on breathing equipment — for residents who needed it. |
| Mar 26, 2026 | D · Potential for harm, one-off | The facility did not keep residents free from significant medication errors — such as giving the wrong drug, the wrong dose, or missing a critical medication. |
| Mar 26, 2026 | D · Potential for harm, one-off | The facility did not dispose of garbage and refuse properly. |
| Mar 26, 2026 | B · Minimal risk, repeated | The facility did not provide required paperwork or notices about a resident's needs, their right to appeal a transfer or discharge, or the facility's bed-hold policy (how long a bed is saved during a hospital stay). |
| Jan 9, 2025 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Jan 9, 2025 | E · Potential for harm, repeated | The facility did not get its food from approved, safe sources, or did not store, prepare, and serve food according to professional food safety standards. |
| Jan 9, 2025 | E · Potential for harm, repeated | The facility did not have or follow an effective program to prevent and control infections — such as proper hand washing, cleaning, and isolation practices. This is the most commonly cited deficiency nationwide. |
| Jan 9, 2025 | E · Potential for harm, repeated | The facility did not have a working program to monitor how antibiotics are used. Tracking antibiotic use helps make sure these drugs are given only when needed and remain effective. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not properly complete the required screening (called PASARR) that identifies whether a person entering a nursing home has a mental illness or intellectual disability and needs specialized services. |
| Jan 9, 2025 | D · Potential for harm, one-off | The facility did not provide appropriate care related to bladder and bowel needs — including care for residents who use catheters and steps to prevent urinary tract infections. |
| Oct 5, 2022 | E · Potential for harm, repeated | The facility did not provide the help residents need with basic daily activities — like bathing, dressing, eating, and using the bathroom — for residents who cannot do these things on their own. |
| Oct 5, 2022 | D · Potential for harm, one-off | The facility did not develop a resident's complete plan of care within 7 days of the full assessment, or the plan wasn't prepared, reviewed, and updated by a team of health professionals as required. |
Inspection trend by year
Citations from standard inspections increased between the last two inspection cycles (6 → 11).
| Year | Citations | Serious (G–L) | Worst severity that year |
|---|---|---|---|
| 2022 | 2 | 0 | E |
| 2025 | 6 | 0 | E |
| 2026 | 11 | 0 | F |
Counts reflect the current CMS public record (~3 inspection cycles plus complaint investigations); years with no surveys show no row. Inspection frequency varies, so compare severity as well as counts.
Fines and enforcement (last 3 years)
No fines or payment denials in the published 3-year window.
Nurse staffing (from payroll records, adjusted for how much care residents need)
| Measure | This facility | Maine avg | U.S. avg | Where it stands |
|---|---|---|---|---|
| Total nurse staffing (hours per resident per day) | 5.20 | 4.60 | 3.95 | top 21% in Maine; top 10% in the U.S. |
| Registered Nurse hours | 1.34 | 1.11 | 0.69 | top 21% in Maine; top 7% in the U.S. |
| Weekend total nurse staffing | 4.79 | 4.16 | 3.50 | top 15% in Maine; top 8% in the U.S. |
| Weekend RN hours (not acuity-adjusted) | 0.73 | 0.73 | 0.48 | top 50% in Maine; top 14% in the U.S. |
| Total nursing staff turnover (%) | 31.8 | 46.7 | 45.8 | top 9% in Maine; top 18% in the U.S. |
| RN turnover (%) | 31.3 | 40.2 | 42.9 | top 28% in Maine; top 32% in the U.S. |
Hours are per resident per day, case-mix adjusted by CMS so facilities caring for sicker residents can be compared fairly (same basis as the CMS staffing star). "Top X%" means better than most facilities: more staffing hours, or lower turnover. Raw (unadjusted) reported hours: total 4.33, RN 1.12, weekend 3.99. Staffing rating: 5/5.
Self-reported quality measures
Note: these ratings are based on data the facility reports about itself to CMS. They are not independently verified by inspectors, and can look better than inspection findings. Give more weight to the inspection results above.
Quality measures rating: 2/5 · long-stay residents: 2/5 · short-stay residents: 1/5
Who owns this facility
Non profit - Corporation
| Owner / manager | Type | Role | Stake | Since |
|---|---|---|---|---|
| Mainegeneral Health | Organization | 5% or Greater Direct Ownership Interest | 100% | 07/01/1997 |
| Alexander, Marci | Individual | Corporate Director | NOT APPLICABLE | 12/10/2007 |
| Alexander, Marci | Individual | Operational/Managerial Control | NOT APPLICABLE | 12/10/2007 |
| Brann, Terrence | Individual | Corporate Officer | NOT APPLICABLE | 04/01/2015 |
| Brann, Terrence | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/01/2015 |
| Bullock, Scott | Individual | Corporate Director | NOT APPLICABLE | 03/07/2024 |
| Diefenderfer, John | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Heersink, Deirdre | Individual | Corporate Director | NOT APPLICABLE | 04/03/2024 |
| Heersink, Deirdre | Individual | Operational/Managerial Control | NOT APPLICABLE | 04/03/2024 |
| Heersink, Deirdre | Individual | ADP of the SNF | NOT APPLICABLE | 04/28/2025 |
| Howell, Nathan | Individual | Corporate Director | NOT APPLICABLE | 07/01/2023 |
| Howell, Nathan | Individual | Corporate Officer | NOT APPLICABLE | 07/01/2023 |
| Howell, Nathan | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/01/2023 |
| Labbe Trufant, Nicole | Individual | Corporate Director | NOT APPLICABLE | 01/01/2024 |
| Naas, Margaret | Individual | Corporate Officer | NOT APPLICABLE | 02/06/2017 |
| Naas, Margaret | Individual | Operational/Managerial Control | NOT APPLICABLE | 02/06/2017 |
| Ouellette, Lisa | Individual | Corporate Officer | NOT APPLICABLE | 07/29/2024 |
| Ouellette, Lisa | Individual | Operational/Managerial Control | NOT APPLICABLE | 07/29/2024 |
| Peachey, Gary | Individual | Corporate Director | NOT APPLICABLE | 09/30/2016 |
| Pelletier, Michele | Individual | Corporate Director | NOT APPLICABLE | 01/09/2023 |
Questions to ask on your visit
Generated from this facility's actual citation record — bring them to a tour and ask the administrator directly.
- "How does your pharmacist review residents' medications, and how quickly can you fill new or urgent prescriptions?"
- "Can we tour the resident rooms, bathrooms, and common areas today, including areas not on the usual tour route?"
- "What did your most recent kitchen inspection find, and can I see how food is stored and prepared?"
- "How do you record and honor each resident's treatment wishes and advance directives, and how do staff know about them?"
- "If my family member falls or their condition changes, exactly when and how will I be notified?"
- "Can you show me an example care plan, and how are families included when it's created and updated?"
- "What is your falls rate, and what specific steps do you take to prevent falls and supervise residents at risk?"
- "How many residents here use oxygen or breathing equipment, and who checks that equipment each shift?"
- "What is your current ratio of nursing staff to residents on day, evening, and weekend shifts?"
- "Can I see the results and plan of correction from your most recent state inspection?"
Nearby facilities (within 20 miles)
| Facility | Distance | City | Overall | Inspection | Flags |
|---|---|---|---|---|---|
| Augusta Center for Health & Rehabilitation, LLC | 0.6 mi | Augusta, ME | ★★★☆☆ | 3/5 | |
| Mainegeneral Rehab & Long Term Care - Gray Birch | 1.8 mi | Augusta, ME | ★★★★☆ | 4/5 | |
| Maine Veterans Home - Augusta | 3.8 mi | Augusta, ME | ★★★★★ | 4/5 | |
| Lakewood a Continuing Care Center | 17.3 mi | Waterville, ME | ★★☆☆☆ | 2/5 | |
| Oak Grove Center | 17.8 mi | Waterville, ME | ★☆☆☆☆ | 1/5 | SFF |
| Waterville Center for Health and Rehab | 19.6 mi | Waterville, ME | ★☆☆☆☆ | 1/5 | SFF |
Compare this facility with the 3 closest →
Facility data as of CMS processing date 2026-08-01. CCN 205139.